TopHatter.com is a virtual auction house where both sellers and buyers can come online to meet up, interact, chat, and transact business in a wide variety of categories using a live auction format.
How Does It Work?
Unlike penny auctions or the well known website eBay, TopHatter.com is described as actually providing items for sale in a traditional live auction format, where a single item is up for bid and all bidders must be present, live, because the bidding process moves quickly, sometimes only lasts a few minutes, and the item goes to the highest bidder.
Buyers can easily sign up and create an account for free, while sellers must "apply" to provide their items for sale on the website.
Because this website facilitates live auctions, there is no real price range for the items, as prices are determined by minimum bids set by the sellers, as well as the bids of others participating in the auction.
In addition, the bids generally are done in $1 increments, though depending on the item that is being auctioned those minimums can be higher.
Currently TopHatter does provide a mobile app for Apple and Android operating systems so that customers can take part in auctions no matter where they might be.
Since TopHatter.com does not actually sell anything but rather works as a middle man that brings together buyers and sellers, they personally do not offer any guarantees, refunds, or exchanges.
All sellers will have their own personal Refund or Return policies that customers should examine before bidding. In the case of a problem, buyers should contact the sellers directly.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 888-502-5139, by submitting them directly to their website, or by traditional mail at 292 Lambert Ave., Palo Alto, CA, 94306.
TopHatter seems to have mixed reviews, with most positive reviews coming from their buyers and most negative reviews coming from their sellers, who feel strongly that the fees they charge their sellers are too high.
Competitors and Alternatives?
There are many other online auction services available, like the well known eBay, but also a wide variety of penny auctions and other sites which specialize in niche auctions.
If you have any experience with this company or their products, please leave your TopHatter.com.com reviews below.
13 ‘TopHatter.com’ Reviews
Sold me a used product when stated it was new! Did not even come in a box that the product was advised in.and by the way...it was DAMAGED!
I ordered a beautiful ring for a great value now because I am a regular customer and tend to be for the most part satisfied for a valued item, I must admit Ive gotten some not so great items or just simply sometimes dont recieve my anticipated item. The ring I ordered was not doubt a beauty but when it showed it was delivered, I was lost because I didnt recieve it. Now this is dissapointing because you dont always have the oppurtunity to get that item at a nice bidding price as previously. Also when you file a complaint with tophatter, they gladly refund you for your purchase but it dont seem as if they take into consideration the fact that you really wanted the item which does not fully address your issue. My item was delivered 4 hours away from where I actually live and no one helped, just a refund. I must say that maybe its time for me to take a break from ordering. Theres this useless number thats provided and it just repeats itself then disconnects. 1888 502 5139. After experiencing a few of these missing orders, I must admit I am no longer confident in tophatter. I just wanted my items not a refund. Ordering from tophatter at this point will take some careful consideration at this point. I will be taking a break for a while. Tophatter thanks for the refund but I was more looking forward to my items (how can a company just simply not replace like most do?) and feel a complete loss rather than a gain. Responding back and forth having to wait up until 24 hrs for feedback leaves me uncomfortable and will no longer stand for it.
I believe it is a really concept about being able to sell stuff on there as a buy it now, but I don't like the fact that I can't keep it as buy it now, my product has to go through live auction which defeats the purpose of buy it now and you will lose money through the auction
I won a 7 inch tablet that stated that the original price was $1300.00 only to find out they arent even worth $100. Dont believe any of the prices on this bogus site..they are misleading the public..very bad indeed
I have bought several things from TopHatter.com. A ring, I love it, (2) VR glasses for my grandkids (they love them). I even got some Hibiscus seeds to grow exotic hibiscus bushes. I bid low and sometime win, sometimes I get outbid and don't want to spend too much, so I drop out. If you try it, you will probably like it too.