TopHatter Reviews

To me Tophatter is a scam. I have order about 6 items from the site, two orders were wrong. 2 items never received. Still have 3 items waiting on. On Dec 2, 2020 I placed an order with a company called Floridrose.com for a 6ft projecting frosty snowman, never received. I was told it was signed for on Dec 20th (never received it). Asked who signed and never got an answer, so now I am out $27.98 because they will not answer my email's.

I sent this problem to paypal never got an answer from them. I ordered a 3-in-1 wash mop mitt on Jan 6 2021, this take's 15 to 20 business days to be delivered ( which makes it the end of Feb). So from now I do not order anything that the payment goes through pay pal.

Beware

Linda C.

I just received my clothes laundry bag yesterday, to my surprise when I bid it specially says if you order one you can get 1 free. What happened to the free one? There's more I can complain about, all items I canceled after I bid.

I have ordered over 10 items on the site and as of now I have only received three and there is no indication as to when I will receive the rest as of tomorrow I am requesting refunds on three of the items as they have not been delivered and the other four I cannot request refunds until the end of December I will never use this site again.

Most of his deliveries were due between that really part of November and the middle of November and nothing has appeared. I strongly advise people to think twice before using this auction site.

Used for 2 days, Day #3 I keep seeing charges. Their site said I needed to pay a second time for the same thing! I had to contact my Credit Card and dispute the MANY charges they kept charging!

Worst online site EVER in my experience. Stay away, but if you're not smart enough and use them, check your credit card for more charges. Buyer Beware!

To be an auction site one must deliver the goods.

Half the time when i buy it just seems like they want to borrow ny nobe for a month or 3. Sellers do not honor winning bids but they continue to sell on the site. Your money is tied up for sometimes 3 months and you are not compensated for it. My recommendation:

SHOP ELSEWHERE.

The very worst place to bid on anything! There are some items that I have waited for almost a year and they still haven't arrived! May the fleas of a thousand camels infest their crotches and may the salve the doctor prescribes for that itch be ineffective!

I have won many items from TH some worth the money others cheap junk. When I complained they are quick to refund price. But they are best at not sending any item that I won at very low auction prices. Each time making a dumb excuse ( out of inventory, damaged, wrong address etc.) why they could not send the item. They've scammed me once too often and I'm done with them. Always avoiding supplying an item won at a losing cost. They've done this at least 6 times, each with a low winning price.

I brought 9 items from April 2020 and only got 2 of them so far so I ask were my item stay and they responded but one of my item supposed to have a track number if not a refund will b made..well I’m waiting for the a refund or tracking number for the rest..coz I’m trying to find a number to contact them...I had to give a star ⭐️ if I could it would be zero star ⭐️....

Products from China are the lowest of low quality. Shipment time to receive products is too long; and Tophatter customer service is aweful. I won 6 products and received 1 product after 3 months.

I can say without question . . . Let the buyer beware!

I won a phone for $10 then immediately was refunded because shipping was made unavailable how can shipping be made unavailable when they allow other items to sit there for three weeks without being shipped? Then I get a phone for $28 a nice phone that I was counting on Andy got delivered hours away from where I live and all I was was refunded so that way they can take the phone and Sell It Again for a higher price I don't understand I want my item there has to be something we can do about this

Bought a lot of things. Some good deals, some bad, some good quality, some bad. Was willing to take the gambles because of decent prices. That is until this past year. Paid for an item in July 2018, with delivery date of August 2018. The item's delivery date was extended multiple times. Their Buyer Protection Program does not come into play until 30 or 60 days after shipment date. The delivery dates kept getting extended until August 2019, which meant that the earliest I could claim late delivery was September 2019. Checked the item today and they delivery date had been changed back to August 2018. I inquired about this change and Customer service could not help because it was now past the 180-day policy window. So they change delivery dates to extend the wait, then change it back once outside the limit. So now I am out the purchase price. Very bad customer service and policies. They will never get another order from me. I hope others do not fall into the same trap.

The Vacuum I won at auction worked about one hour and was a piece of thin plastic garbage! To even mention this in the same breath as a vacuum is an insult to all vacuums.

Chinese sellers do not send items if winning bit is too low. Tophatter will refund your money but you have to wait 2 months for the item to not show before refund is processed.

I purchased at auction one La Vie Est Belle Parfum and because I felt it was such a good price, I bid again on a second one and won.

When I received them, I checked and OMG, they were fake. It did not smell like it and it stayed on you all of about 5 minutes and then it just evaporated leaving not a trace of perfume on you nor your clothes which is completely unlike the real thing.

Do not buy anything there!!!

FRAUDSTERS BEWARE!! Don't purchase anything from Tophatter they are scam artists. Cheapest of Chinese trash when they finally arrive, items with missing parts, or items that don't arrive at all. Some items took nearly two months in arriving. Bid on items and win the item only to have the seller back out after purchase. Of my 11 purchases all but one were different than described or the cheapest of Chinese trash.

I really wanted a pendant and waited patiently for 2 weeks and they sent the wrong item and instead of making it right, I just got offered a refund. I appreciate the refund process was a few days but I would rather have the item I bid on. Customer service has been very nice and respond within hours. Had to return a few items but overall it is fun.

some of the sellers are dishonest.the stuff that comes from china is crap.the jewelry tarnishes in a few weeks.tophatter is not much help in getting refunds and no way to get in touch with the seller

Deanna Ortaly aka Deanna Ortaly Yepremyan sells counterfeit Michal Kors there as authentic.She advertises them as leather and the Chinese tag says plastic.

She does this knowingly. She tried to make a deal with me off site as she knew I was reselling them, stating *it would save me in shipping and I could have bundled shipping if I ordered direct from her at $18 each*. I won bids for $1!!!!!!!!!! I’ve filed over 150 return claims with Tophatter today and guess how many I expect to be honored???

You guessed it! They are cheap, lying *** and Tophatter makes it impossible to speak to anyone. Tophatter is a dishonest company saying *tgey sent you a return label in your email* which never comes and though their site SAYS you have 30 days to return items, they say I have till December 8! Deanna Ortaly as she goes by on Tophatter contacted me to make a deal so she could get away with not paying Tophatter their percentage.

When I contacted HER to let her know I’d discovered all the items were counterfeit she then blocked me from messaging. She goes by dortalyrn on Twitter. I wish to *** Tophatter would act like a legitimate honest company and make things right by their customers.

I’m disabled and am just trying to make some extra money and now my living expenses are spent with what is likely no recourse from Tophatter.They are the worst company ever!

Tried TOPHATTER for the heck of it. Won my first auction in less then 10 minute's. $8.00 for a telescopic lens that attache's to your mobile phone. Now for the moment of truth. I have to wait and see if it arrive's and if it work's. Estimated delivery is 12/4/17. I'll review again when I receive the product.

Sold me a used product when stated it was new! Did not even come in a box that the product was advised in.and by the way...it was DAMAGED!