TopHatter.com is a virtual auction house where both sellers and buyers can come online to meet up, interact, chat, and transact business in a wide variety of categories using a live auction format.
How Does It Work?
Unlike penny auctions or the well known website eBay, TopHatter.com is described as actually providing items for sale in a traditional live auction format, where a single item is up for bid and all bidders must be present, live, because the bidding process moves quickly, sometimes only lasts a few minutes, and the item goes to the highest bidder.
Buyers can easily sign up and create an account for free, while sellers must "apply" to provide their items for sale on the website.
Because this website facilitates live auctions, there is no real price range for the items, as prices are determined by minimum bids set by the sellers, as well as the bids of others participating in the auction.
In addition, the bids generally are done in $1 increments, though depending on the item that is being auctioned those minimums can be higher.
Currently TopHatter does provide a mobile app for Apple and Android operating systems so that customers can take part in auctions no matter where they might be.
Since TopHatter.com does not actually sell anything but rather works as a middle man that brings together buyers and sellers, they personally do not offer any guarantees, refunds, or exchanges.
All sellers will have their own personal Refund or Return policies that customers should examine before bidding. In the case of a problem, buyers should contact the sellers directly.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 888-502-5139, by submitting them directly to their website, or by traditional mail at 292 Lambert Ave., Palo Alto, CA, 94306.
TopHatter seems to have mixed reviews, with most positive reviews coming from their buyers and most negative reviews coming from their sellers, who feel strongly that the fees they charge their sellers are too high.
Competitors and Alternatives?
There are many other online auction services available, like the well known eBay, but also a wide variety of penny auctions and other sites which specialize in niche auctions.
If you have any experience with this company or their products, please leave your TopHatter.com.com reviews below.
20 ‘TopHatter.com’ Reviews
To be an auction site one must deliver the goods.
Half the time when i buy it just seems like they want to borrow ny nobe for a month or 3. Sellers do not honor winning bids but they continue to sell on the site. Your money is tied up for sometimes 3 months and you are not compensated for it. My recommendation:
The very worst place to bid on anything! There are some items that I have waited for almost a year and they still haven't arrived! May the fleas of a thousand camels infest their crotches and may the salve the doctor prescribes for that itch be ineffective!
I have won many items from TH some worth the money others cheap junk. When I complained they are quick to refund price. But they are best at not sending any item that I won at very low auction prices. Each time making a dumb excuse ( out of inventory, damaged, wrong address etc.) why they could not send the item. They've scammed me once too often and I'm done with them. Always avoiding supplying an item won at a losing cost. They've done this at least 6 times, each with a low winning price.
I brought 9 items from April 2020 and only got 2 of them so far so I ask were my item stay and they responded but one of my item supposed to have a track number if not a refund will b made..well I’m waiting for the a refund or tracking number for the rest..coz I’m trying to find a number to contact them...I had to give a star ⭐️ if I could it would be zero star ⭐️....
Products from China are the lowest of low quality. Shipment time to receive products is too long; and Tophatter customer service is aweful. I won 6 products and received 1 product after 3 months.
I can say without question . . . Let the buyer beware!
I won a phone for $10 then immediately was refunded because shipping was made unavailable how can shipping be made unavailable when they allow other items to sit there for three weeks without being shipped? Then I get a phone for $28 a nice phone that I was counting on Andy got delivered hours away from where I live and all I was was refunded so that way they can take the phone and Sell It Again for a higher price I don't understand I want my item there has to be something we can do about this
Bought a lot of things. Some good deals, some bad, some good quality, some bad. Was willing to take the gambles because of decent prices. That is until this past year. Paid for an item in July 2018, with delivery date of August 2018. The item's delivery date was extended multiple times. Their Buyer Protection Program does not come into play until 30 or 60 days after shipment date. The delivery dates kept getting extended until August 2019, which meant that the earliest I could claim late delivery was September 2019. Checked the item today and they delivery date had been changed back to August 2018. I inquired about this change and Customer service could not help because it was now past the 180-day policy window. So they change delivery dates to extend the wait, then change it back once outside the limit. So now I am out the purchase price. Very bad customer service and policies. They will never get another order from me. I hope others do not fall into the same trap.