TopHatter.com is a virtual auction house where both sellers and buyers can come online to meet up, interact, chat, and transact business in a wide variety of categories using a live auction format. 

How Does It Work?

Unlike penny auctions or the well known website eBay, TopHatter.com is described as actually providing items for sale in a traditional live auction format, where a single item is up for bid and all bidders must be present, live, because the bidding process moves quickly, sometimes only lasts a few minutes, and the item goes to the highest bidder.

Buyers can easily sign up and create an account for free, while sellers must "apply" to provide their items for sale on the website. 

Cost/Price Plans

Because this website facilitates live auctions, there is no real price range for the items, as prices are determined by minimum bids set by the sellers, as well as the bids of others participating in the auction. 

In addition, the bids generally are done in $1 increments, though depending on the item that is being auctioned those minimums can be higher. 

Mobile Options

Currently TopHatter does provide a mobile app for Apple and Android operating systems so that customers can take part in auctions no matter where they might be.

Refund Policy

Since TopHatter.com does not actually sell anything but rather works as a middle man that brings together buyers and sellers, they personally do not offer any guarantees, refunds, or exchanges.

All sellers will have their own personal Refund or Return policies that customers should examine before bidding. In the case of a problem, buyers should contact the sellers directly. 

Customer Service Contact Info

Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 888-502-5139, by submitting them directly to their website, or by traditional mail at 292 Lambert Ave., Palo Alto, CA, 94306.

Reputation

TopHatter seems to have mixed reviews, with most positive reviews coming from their buyers and most negative reviews coming from their sellers, who feel strongly that the fees they charge their sellers are too high. 

Competitors and Alternatives?

There are many other online auction services available, like the well known eBay, but also a wide variety of penny auctions and other sites which specialize in niche auctions.  
    
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