TimeTrade Reviews

About TimeTrade

TimeTrade, found online at TimeTrade.com, is a company that calls themselves the industry leader in “appointment-driven personalization,” helping them provide the best service to every customer they work with. 

How Does It Work?

According to their website, TimeTrade was established in 1999 as the “inventor” of online appointment scheduling and they are still as committed to innovation and excellence as they were when they first opened their doors.

Their website says that they offer a leading Customer Engagement Cloud, which is a platform delivered through a worldwide cloud-hosting network which offers omnichannel and mobile application tools for managing live conversations with your customers. 

Their integrated platform includes integrated modules for online appointment scheduling, queue management, and data-rich analytics and reports. They also promise that their patented cloud technology is both secure and scales to meet the demands of your company whether you are a large multinational enterprise or a medium or small business.  

Cost/Price Plans

Because this company prides themselves on offering their customers solutions that will fit their needs and their company size, they do not have any kind of pre-arranged packages that their customers can purchase. Instead, they provide their potential clients with the ability to schedule a free demonstration of exactly what their service can provide for your company, customized to fit your needs, and they will provide you with an estimate for your company at that time.    

Refund Policy

Since this company is providing their customers with a free demonstration of their services before they are provided with a cost estimate and the option to sign a contract, they do not appear to offer a standard or traditional Refund Policy. Instead, they may provide their clients with the opportunity to cancel their membership within the first billing period for a refund of any initial fees paid, but customers will need to speak with a company representative to see if they have any kind of policy like this in place.  

Customer Service Contact Info

Customers who wish to speak with Customer Service about their questions, concerns, or complaints can do so by phone at 978-654-6800 or by submitting them directly to their website through their Contact Us link. 


In general TimeTrade appears to be a really well liked and well respected scheduling company that has helped many businesses, especially small businesses, get the efficiency and effectiveness they need when it comes to scheduling and managing client meetings. 

Some customers were open and honest that they wished this company had more options for integrating with other platforms, specifically the platforms they use for webinars and other common client meeting functions. 

The good news is that this company does provide their customers with free demonstrations of how these services can work exactly for their company’s needs, so businesses should be able to evaluate whether or not this service will work for their specific circumstances before they sign a contract. 

Competitors and Alternatives?

There are many other websites that customers can look for in order to handle their business’ scheduling and appointment needs, including Acuity Scheduling and Calendly, so customers who feel as though this company and their services are not perfect for them will have other services they can compare them to.   

If you have experience with this company or their products, please leave your TimeTrade reviews below.

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