Ticketgum.com is a website that says they are “committed to provide tickets to the most desirable events, at the best prices,” with some of the best quality customer service available in the sports ticketing industry.
How Does It Work?
The creators of Ticketgum.com said they understood that sports fans needed a place to find tickets to the biggest sporting events that made them feel safe and secure when making their purchases.
To do this, they decided to make sure that whenever a customer made a purchase through their website, their transaction and service would be directly assisted by a Customer Service staff member, who will be your direct point of contact from the date of purchase to the date of the event if you have any problems, questions, or concerns.
Like any other online retailer, customers can simply go to their website and search through their league categories, including Teams, Leagues, Cups, and Sports, chosen sport, including Football, Tennis, Rugby, and Music, or by using their website's search feature to find exactly what you are looking for.
Since Ticketgum.com sells tickets to such a wide variety of events, there is no single price range for their items. Prices will depend on how in demand the tickets are, the venue where the event is being held, the seat locations, and more.
However, since this is a European company, customers must know that even if the price of an event is displayed in the currency of your country, when the charge eventually goes through it will be in Euros.
Unfortunately this website is very clear that they offer no refunds, cancellations, or exchanges to their customers. Once tickets are purchased, the sale is final. However, the website does say that if an event changes their date and time due to unforeseen circumstances, the original tickets that were sold will still be honored at the event and ticketholders will not be required to take any personal action.
Customer Service Contact Info
Customers who have any questions, concerns, or complaints can contact their Customer Service team by submitting them directly to their website through their Contact Us link or by using the website’s Live Chat feature whenever it is available.
In general this website appears to have very positive reviews reported online, though there have been some complaints, which specifically complain about the quality of Customer Service, saying that when they did have a problem with their tickets it was difficult to get help. This is especially bothersome, since the creators of Ticketgum.com seem to place such emphasis on the high quality of their Customer Service.
Competitors and Alternatives?
People who are looking for sporting tickets can always go to the websites of the venues or teams themselves, as well as there are other websites that auction off tickets or otherwise sell them. In addition, there are other similar ticket brokers, like Ticketmaster.com, EasySportsTickets.com, and many others.
If you have any experience with this company or their products, please leave your Ticketgum.com reviews below.
2 ‘Ticketgum.com’ Reviews
I'm not really a person that leaves negative reviews because I know how much it can harm a company, but this is my first. I had to post to save other people the trouble because this company is the worst I have dealt with.
Due to the pandemic, the Liverpool v Man City match was cancelled and I asked for a refund. Initially, I was told I will get no refund and can not get credit. After mentioning I will leave a negative review, they said they can offer full credit IF I sign an NDA where I don't leave a negative review.
Long story short, I contacted my bank to file a chargeback and I received a full refund. I urge everyone who is in the same situation as me to contact their bank and file for a chargeback. Don't let them offer you vouchers/slight refund as they can go bust any day and you will be left with nothing.
Do not buy from this website. If you look at the positive reviews, they are all fake. They are professional headshots taken from Shutterstock and hashed together with a review praising the site.
Please don't make the mistake I made. Yes the tickets are cheap, but the customer service is a joke when things go wrong. Give yourself the peace of mind and buy from a reputable seller.
They sold me fake tickets to a Tottenham match; £400 for two tickets. I didn't make it in, showed the company the letter I got when I was denied access and they still refused to refund my money. You can't find any phone numbers or details to this business. They are corrupt thieves.