Thumbtack.com is a website which connects community members to their local service providers, with a goal of providing a place where consumers can find the best quality provider at the best price.
The website works very simply. All you have to do is answer a few basic questions about the services you looking for, and submit your residential zip code so Thumbtack can connect you with providers in your area.
Within 24 hours, the website will provide you with up to five different quotes from professionals in your area who are available, and every quote will be customized to your specific needs.
Each quote you receive will have a price estimate, a personalized message, the service provider’s contact information, verified reviews from previous customers, a full profile of the professional, and their company website.
You can compare the quotes side by side using your own criteria, whether it’s the best price or best reputation, and then contact the providers through phone calls or email before you make the decision to hire the best professional for your needs.
Thumbtack.com promises that their members will never receive any unwanted spam from marketers or advertisers, and that your contact information will always be kept private unless you choose to submit it to providers.
According to Thumbtack.com, booking through a website like theirs gives service providers an incentive to provide top quality service because Thumbtack members are likely to provide reviews if they have complaints about the quality of service they have received.
They also promise that they will never charge any fees for consumers to search the site, contact professionals, or book appointments. The money consumers are obligated to pay is for the work once it’s completed.
If you have any experience with this website, please leave your Thumbtack.com reviews below.
8 ‘Thumbtack.com’ Reviews
Not one single lead....they are making the money if 5 or more Pros pay for a single lead, then why is everyone paying for the same lead. By the time leads are posted, they have already been available to other PROS. I started with Thumbtack when it was FREE about 10 years ago. The GREED is ridiculous on their part. They then raised it to $9.99 Monthly. I sent so many referrals to them Now they are JUST A BUNCH OF THIEVES!!! Not a single lead has really contacted me and they use tactics like "this client wants to hear from you" when no one even inquired....NOT A SINGLE JOB AFTER $400 plus spent in a short time. They should be reviewed by the BBB
I hired Mel from thumbtack to perform at a birthday party for my Mother. He was professional,polite, and far exceeded any expectations I may have had. He made the party a memorable event for all. I would highly recommend thumbtack and Mel Olman.
Thumbtack posts false "leads" and scam jobs that are non existent.Some of their jobs are legitimate but many are not .This company used to be reputable several years ago but no longer. They should be investigated and prosecuted.
After over a year as a Thumbtack Pro…I had 46 customers and was still at 5 stars because I take pride in my work.... I had 3 customers in one month that left me bad reviews, they all had striking similarities: the customers tried to renegotiate my hourly mid project, when unable to lower my rate, they all rushed the job, they all were from Iran or India and they all later left me bad reviews, and these were all honest similarities....the last customer got frustrated and claimed water damage from a baseboard install 2.5 weeks earlier... she filed a claim with thumbtack with zero evidence of water damage and then left me a bad review threatened to sue me..... nobody called me on thumbtack..... but they deactivated my account... later I spoke with Ashley in some marketplace integrity department, she treated me as a number.... not a person, she admitted to me as we talked that she had zero evidence of water damage.....she and I reviewed the entire text chain showing my professionalism from start to finish…. but my account was still deactivated because I was "unprofessional" and would not work with the customer even though I had nothing to work with, she offered nobody any proof of any damage, so how am I to rectify this?...... later Ashley said I was a racist because I used the words India and Iran..... so if I had 3 customers from Kansas who left me a bad review under other similar conditions, would I be racist against people from Kansas?...... so as of now I cannot reach anyone at thumbtack to re open my account and I have several paid for quotes I am trying to follow up on.... while my account is deactivated for no real tangible reason other than I used two adjectives that someone did not like... and after 300 hours in the field, with perfect customer responses, and after paying over $400 for all the quotes to get any business I find I am banished as a low life…… I am thumbtack's customer here and I needed help….. nobody called me, but one customer with a fake damage claim got me booted from Thumbtack......
My full honest experience of dealing with Thumbtack , is a horrible experience, like all the other BBB & online complaints on thumbtack, beware of this company! We wondered why many appts made with Thumbtack vendors were so unprofessional over the years, some will not bother to show up for appts, or will not even get back with promised estimates after viewing simple jobs, even though they appeared nice & professional initially.
Tried making this nightmare as short as poss, we hired another one of Thumbtack's advertised contractors thru their site, to do a simple concrete job below, that he said he was a professional and could do the service of simply removing old peeling sealer, without damaging concrete.
The only reason we hired this guy who owns the company Corale Painting LA Ca. (Who did not know was unlicensed-suspended) thru Thumbtack, is because of Thumbtack's Guarantee and reputation for supposedly screening these guys who pay to advertise on their site.
After being so very nice and patient with this guy , even giving them cold waters in the hot sun, the first day he showed up over 2 hours late, with his 3 little kids running around on job, he told me he had a family situation, and his kids seemed nice, so I wanted to be understanding that things come up, and was ok still.
After a few days of using multiple chemicals and 3 rented different pressure washers, we started to realize that this Thumbtack vendor was not professional at all, and did not know what he was doing at all. His last pressure washer left huge large ugly swirls throughout our concrete, right in the front of our house. Why this guy if had any common sense, continued using pressure washer after seeing these huge swirls being put in concrete, is beyond our belief .
Thumbtack's contractor apologized to me as a man, and said he would be back within a week to repair, and I took his word. He kept putting us off for several weeks, informed him we will have to file complaint with Thumbtack, he did not even seem to care, after a couple months, we realized he was not even planning to return and fix his major damages in our property .
Within a few weeks after damages, filed a complaint with Thumbtack corp, even provided them with documented text messages where Corale painting company acknowleged damages & he agreed to fix asap, and submitted our photos of the damages he did, even all my neighbors who are my witnesses that saw him damage our concrete.
After a months or so filed complaint Thumbtack corp, even though all my most of my communication with their vendor is clearly documented on their website, they now tell me that since I did hit the small indiscreet hire button on my account within 3 days, their supposedly Full warranty is not responsible to fix damages( Currently since my Thumbtack BBB & Attorney General complaint- They slyly now made the Hire button more visible and clear to try and cover themselves)
Since filing my Thumbtack BBB & (Attorney General-CAN ALSO FILE EASY ONLINE BUSINESS COMPLAINTS) complaints, Thumbtack just to merely appear like they are trying to help us, the consumer, they conspired with their shady vendor, to propose their fix for our damaged concrete
( Thumbtack proposed to Send this unlicensed contractor back to my home, and simply use his finger to spot paint concrete mix over large swirls in the front of our house. (My family were shocked, we knew then that not only was their vendor shady who pays to advertise with them, but Thumbtack Corp were shady and had no integrity as a company)
Again, beware of this company, even though they do have a few good contractors, but they also have many of these Suspended or unlicensed shady contractors, who can hide under Thumbtack and not face any real responsibility for damages they cause.
This vendor is still paying them, & openly advertising on Thumbtack.com until this day, leaving us Thumbtack's customer, now stuck and looking to pay and fix all their damages to our concrete.
One good thing out of this Thumbtack nightmare, is we that we found a much better company than Thumbtack in our opinion, SERVIZ.COM , they at least have integrity, no suprises, and will stand behind all the vendors and guarantee all their work, unlike Thumbtack.com, who turns their back on their customers!
These glowing reviews are obvious plants or actors for thumbtack. Why? I seen this before on other company reviews and they have the exact same pattern. You are too detailed on your glowing review! WHo are you fooling?
Not me nice try thumbtack
Thumbtack is great for a professional that needs more leads and doesn't have a marketing budget. I have been using Thumbtack for a year and have been hired 56 times so far. You have to make your profile stand out, so use pictures of what you do, and get some reviews from anyone you have done work for in the past. They give you a link to email past clients so they can send the review straight to Thumbtack. Spend an hour or two going thru the questions and have someone you trust to tell you the truth look at your finished profile, would they hire you? Once you get request, pay the small amount needed to quote and make sure you follow up once the quote is viewed. You have the ability to send a message to whoever received your quote, ask if there are any questions or concerns, they get 5 quotes you have to stick out. Thumbtack gets you in the door but you have to close the deal.
Thumbtack maybe a good site for the consumer, but the provider is short change, especially if your just getting started on it. Your charge a couple of bucks for every quote you submit and for as long as I have been on it I have not received a single answer to any of my quotes. I think the consumer should be forced to respond to all of the quotes they view as courtesy to the provider. When you pay for something and never receive a single response it makes it feel as though it is a rip off, and all of the reviews I have seen so far is from the consumer looking for a quote.