Thompson Cigar Reviews
About Thompson Cigar
Thompson Cigar, found online at ThompsonCigar.com, is America’s oldest mail order cigar company, which was founded in Tampa, FL in 1915 and has been growing ever since.
This company sells all products wanted or needed by cigar smokers, including cigar samplers, humidors, pipes, gifts, accessories, combos, and sale items. According to their website, they have one of the largest selections of cigars available.
Their cigar collection includes both major name brand cigars, and their own Thompson private label cigars. These private label cigars are intended to provide their customers with cigars of the finest quality at a fraction of what a comparable national brand would cost.
They also currently hold and operate the largest inventory storage humidor in the United States, with over 300,000 cubic feet of quality controlled storage space. They promise that their customers will not receive badly maintained or dried out products.
Customers who are new to cigars or who are becoming official aficionados can also check out their Cigar 101 section, which has “everything you ever wanted to know about cigars.” They also have a review section so you can see what other customers are saying about the products.
Or, for customers who are more interested in having specific questions answered, they also say that they have a call center with over 200 trained professionals who can provide you with personalized customer service. They claim that their knowledge is unmatched in the industry.
Thompson Cigar also runs an auction website, which runs 24 hour auctions for all different types of cigars, cigar materials, and different price points. They have auctions which start at just $1.
Customers who have complaints or issues with anything they receive have the ability to contact customer service to have their issue handled. Products can be returned, but you will need to talk to customer service to get specific instructions on how to handle your return.
If you have any experience with this company, please leave your Thompson Cigar reviews below.
1 ‘Thompson Cigar’ Review
Used to buy from them. Ordered a humidor for a gift and it arrived damaged. Did not receive anything for my troubles other than a threat to send it back in 30 days or get charged. Received the second humidor with the same issue - both times they blamed it on the shipping company. Third time they told me they triple packaged it to prevent damage - it was shipped in same flimsy box and it was damaged. The people were not genuinely sorry and I received nothing for my troubles. I am getting a full refund and asked to speak to a manager - their response was, "if he has time to call today". Me and 3 of my friends agreed to never buy from them again. They do not value the customer.