The Grommet took my order, charged my credit card, and then never delivered a thing. I sent two e-mails asking about the status and they never replied. Finally, after almost a month, I got through to someone at their (617) 229-7140 number.

The person I talked to flat-out lied, claiming The Grommet had canceled my order the day after I placed it, had sent me e-mail to notify me, and had refunded my money.

It wasn't until the day after that call that The Grommet actually issued a refund and sent an e-mail saying the items were out of stock. Clearly, if I had not finally gotten someone on the phone, The Grommet was going to ignore my e-mails and keep my money forever.

Ordered three items in November and was immediately charged for the items. Received two items quickly but the third one is MIA with UPS tracking saying label was created. Over 6 weeks I have emailed The Grommet customer service 4 times with no results. Their customer service is terrible and I will never use them again.

While they do have some interesting products, their customer service is AWFUL. I received an email saying my order had shipped. When I still hadn't received it a week later, I found out that in fact it hadn't shipped yet. They then repeatedly ignored my request to cancel the order since it would be arriving too late to give on date I intended. Then they asked for my opinion on their customer service and when I advised them of how poor it was, I got absolutely NO RESPONSE.

So if you find something you want, make sure you really really want it and there is no need to receive it in a timely manner.

I was within 30 days. Item did not work. RUDE and would not pay shipping back since I should NOT be responsible for an item that did not work. Supervisor would not take the phone but emailed policy. NEVER again!!! They should be out of business. The shipping only amounted to $3.00 and instead they have an angry consumer and lost her as well!!! DO NOT deal with them. Rude and not fair to the consumer!!!

I used to really be a proponent of Grommet until I needed to return an item purchased for a gift. No returns after 30 days. Period. This is absolutely the worst customer relations experience I have had on the internet. Be careful of all their word-smithing, they are not as lovable as they portray themselves! I will no longer buy from them.

So far I am not overly impressed with my Grommet experience. I ordered my product almost a week and a half ago and while I understand that this is the busy season for UPS and Fed-Ex, I have received absolutely no updates on my purchase. When I try to track the package, it tells me that a label was created.

As I said, I understand it being the busy season but customers deserve to be kept informed on their purchases.

I am so hurt and angry I could scream. My package never came, and the company says that they sent it and will not send another and will not send a refund. I received an email that said they are too small a company to send a replacement when the package was probably stolen from my porch. I was home all day, I get up at 6AM to get children to school. I have a tiny house on a wooded Cul-De-Sac, if someone walks on my porch I can hear it all over my house. No package was ever delivered to me and they are holding my money hostage because they know I cannot do anything. Shame on this greedy company for taking money from a mother just weeks before Christmas.

I love the Grommet! I love to look for unique, one-off treasures and this is the site I go to first. I have found some of the best gifts at this site, and their customer service is the best I've seen. If you support small business, this is the place to go

I was VERY upset when I found that two products I had placed in my shopping cart had terrible reviews but they were all pushed to the back behind 50 or so great reviews. Most people don't read page after page of reviews; especially the way GROMMET has theirs set up - very difficult to see them all. By design. There were quite a few amazing reviews placed before the negative ones. Hmmmm..,

I think this trendy website is full of style but not so much real value or even unique products.

The products are not unique. Almost any Grommet can be found elsewhere on the web for a better price and there are dozens of similar products from a variety of different companies that have higher ratings and sometimes lower prices.

They are overpriced. $22.00 + Shipping for a package of 12 ( ONE DOZEN) cookies???? Give me a break. A few Grommets are pretty cool but can be found elsewhere for less. I bought Proper Socks directly from the manufacturer and got a nice price break. And I can buy yummy home made baked goods at my local Farmer's Market for around $5 - $6 per dozen. Same with almost everything on this site.

The site buries negative reviews on a back page. Go to Amazon.com for accessible and honestly posted reviews. Most Grommets can be purchased on Amazon and if you check the reviews here you will find that many of them are not what they are cracked up to be. Hiding negative reviews on a back page reeks of shoddy business practices.

Elitist feel to the website with trendy style, but very little substance. No thank you.

I purchased an item based on a promo video -- as it turned out, a different product was needed to perform the action depicted, and therefore the product didn't work for me. They made no effort to help with this problem. It was all on me: return postage, re-order, new postage, etc. When I told them about the video discrepancy, their response was that they'd bring it up with their marketing department (in other words, too bad for me).

Also, I left a polite but truthful review, informing customers that they'd have to order a different product. Like another poster mentioned, negative reviews are at the very bottom of the list, and I guess mine was too negative, and it never appeared. Therefore, I would question all their reviews.

They have a number of products that have had reviews; however, they only show the good reviews on the top. You have to scroll way way down to find the bad ones. They claim that this policy will change...but who knows for sure. I have had to check out various products online to see if they are worth buying, only to see that have have been rated poorly. So far, they don't seem to want to check out to products before putting them up for sale.

If they put the Key Smart on there, you know it's a scam

Maybe Amazon.com has spoiled me, but my experience with thegrommet.com caused me to make my first purchase my last. I had a problem with my order somehow adjusting between confirming my shopping cart and pressing send on my payment. I IMMEDIATELY called the company to try to get the order adjusted - forced into voicemail. I sent an email and received a return call later in the day. The rep was nice enough, but everything about their policy was not customer-friendly. First off, the order could not be changed, so I was advised to purchase the item that was not correct on my order again, trust the person on the phone to "look out" for the order so my shipping could be refunded, and then contact them once my order arrived to get a return authorization for the product that should not have been added to my order. Oh yeah, and I had to make sure I processed the new order that night or the "deal" wouldn't be possible.

That seemed like a lot of heavy lifting for a simple transaction. Though I received a small discount on the product for purchasing three items, the same items - plus other scents not available on thegrommet.com - were found on Amazon.com for the original cost. And, Amazon has customer service and refund policies that were far more flexible that grommet's. Ironically, when I looked up the product on Amazon, I was surprised to see numerous reviews of the product, all at 2 stars. The grommet return policy does not allow you to return a product you've used just because you don't like it. That's pretty scary with products that have 2 star reviews.

Just sayin', use caution. Most of the items I found on this site were also on amazon, and that seems a far safer place to shop.