The Farmer's Dog Reviews

loved the product, however it is expensive and delivery was an issue. I received notification that delivery was made but it was not made to my home address but dumped outside a side gate of the community I lived in.

I only found out when a nice young man in the community saw the delivery guy dump it outside of the side entrance gate of the community. I understand that could happen once with a new driver since I had been receiving it months correctly before. I called and gave explicit directions to front gate and provided a gate code.

It happened again and the food had thawed by the time we found it. Each time I called and gave instructions again. Third time ....same thing dumped outside the gated community instead of delivering it to my home. I have two dogs and spent 200.00 monthly just to have it dumped in bushes next to a side gate to be stolen or eaten by the wild animals in the area.

DONE I am now ordering from another company who knows how to properly deliver and read directions.

Its not fair that people who might be willing to invest this amount of money in a product for the well being of their beloved pets should have such a difficult in time trying to contact the seller. I just recently signed up for farmers dog (haven’t even finished the trial order) and just have a few simple questions.

One would think that such a lucrative operation would have at least decent customer service. I’m so frustrated and annoyed that I am seriously considering cancellation. The problem with that is “farmers dog” also makes that an “act of congress”. Although, since I haven’t had time to evaluate the product, I’d rather give it a chance, and stick with it, at least until the trail is over.

This company’s lack of consideration with customer service is truly unacceptable. I’m so frustrated that I wish I’d never heard about farmers dog. The irony of this review is that “at this point” it has nothing to do with the product, only the lack of customer service. Its not right!

I need to CANCEL my account but can never get through to the company. The phone number (646-780-7957) never works -- that they don't even have an 800 number should be a clue. There is no way to email them because the site redirects you to "create another account"??? Can't find an address to mail them either.

I was unsure of the claims on the Farmers dog website but decided to give it a try just to see if Bella would eat (she's been a rather picky eater at times). I ordered a 2 week supply and when I fed her the first time, she ate it like I've never seen her eat before.

She LOVES it. She finished the meal, licked the bowl, licked the outside of the bowl, licked the place mat it sits on and then went back and licked the bowl again. We got her a 3 blend order of beef, chicken and pork and she loves all three. I will continue to order this for a month at a time.

The only drawback I see is that you need to make sure you have enough storage space in between feedings. That's why I order a month of meals instead of the 2 month order.

After completing the lengthy questionnaire process to order this food, was told my prepaid card would not be accepted. Now obviously, my prepaid Visa card is just that: prepaid. So they know there absolutely going to get their money there. But they won’t accept that. Because they don’t want my payment. They want the ability to reach into my pocket and take *further* payments, without my permission.

Wrote owner and they said they were “working on being able being able to accept prepaid cards”. (This was a Visa, btw.) I pointed out that as a business owner I know that they can take these payments just like any other Visa card, and they don’t have to “work on being able” to take them, they just have to stop deciding they won’t. He said yeah but they had gotten several “scam trials” so they could not, but not to worry, they would cancel when asked.

Right. So two questions:

1) if you don’t mean to take more money than I mean to give you, why do you need an open-ended payment instead of a single assured one? And

2) what is a “scam trial”? I’m about to pay you over $135 for one week of dog food for two medium dogs and if I’m not willing to give you a blank check instead of a single payment for that I’m “scamming” you? Isn’t the point of a trial that we get to try it before we pay for more? Is your premise that you’re going to be taking a loss for a week of food that costs what the USDA says should easily feed a family of four?

Heads up, folks. I will not do business with this type of company. Subscriptions are the new way for companies to take more money than you mean to spend. How many of us have NOT had trouble cancelling something like this?

I will never buy another subscription on an open card instead of one I control. If a business owner feels he is entitled to have his hand in my pocket instead, he can just stamp his little feet all he wants: not going to happen.

My picky senior dog didn’t like their food, but they were great about canceling. It was fresh too.

I was receiving food for my dog Tina.  The caloric content had to be increased after a conversation with a rep from Farmer's Dog.  Tina's calories were increased because she stayed hungry after eating.  Following the caloric increase, this still was not ample as I mentioned in an email to Julie and customer support.  I was having to feed one and a half packs at each feeding which depleted her food and I had to purchase food to make on my own. 

As I mentioned, I am a senior in not great health on SS.  This was quite stressful for me financially.  Then, I had a conversation with Julie about other possibilities such as selecting the Optimal Plan and adding to it instead of full prepared packets of food each week.  I mentioned that I would revert back to her once I made a decision and to put all on hold.

Well, without notice, apparently a box was sent out which I never received because I was not expecting any deliveries and I had not been at home for several days taking care of personal family matters. 

On top of this, Tina's beef recipe apparently was tainted with blue plastic that had gotten into her food recipe.  Then, I was told that I would receive a free order of food for her ... which I have not.  My card having been charged without permission ... only to be told that a refund would be forthcoming up to 10 days ... so, I have no cash in my account because of Farmer's Dog error and then I have to wait for my money and Tina has no food. 

Come on, guys.  This is not right. 

Thank you.

Sheila W

The food stinks! My dog takes one whiff and walks away. I tried it, cancelled my subscription and they still sent $150 more that I can't use. Don't buy it! They suck big time.

Our Boxador is a picky eater. We have tried everything! Thought we would give a stab at farmers dog and lo and behold she LOVES it!!!! Fresh and delivered right to your door. A little pricey but for a healthier longer life——she’s worth it!!!!!

All of these specialty dog foods have the following in common. They are expensive. Each order is near or over $100. They must be ordered on their websites. They are delivered to your door by UPS or Fed Ex. They arrive frozen. Or they should at least arrive cold. If they are not cold to the touch, notify them and they’ll replace the order. They’re packed in dry or ordinary ice but not much of it, so it’ll be water by the time you get it. All of them are working on shipping packaging so it might be better by now. Takes up to four days to get to you. They say you can refreeze if they are defrosted. They take up a LOT of freezer space because you get a 2-4 week supply. You must sign up for varying schedules of automatic delivery. Any changes to your delivery schedule must be made on their website. You can suspend delivery for up to 6 weeks for My Ollie. You can halve the order for one of them, can’t remember which. You can cancel them on their websites. They all meet minimum requirements nutritionally.

The Farmer's Dog food comes in a flat plastic pouch. Lots of them. It’s a real pain squeezing it out of the pouch in the proper amount because, depending on your dogs size you will use only part of it. And the servings aren’t marked on the pouches. You'll have it on your hands by the time you’re done. The food looks like wet dog food but smells better.

My Ollie comes in a flat plastic container. Lots of them. They send you a lid for the containers which is reusable and a scoop for measuring. The food looks grainy in texture, which is a bit weird, and smells like real food. It’s real easy to measure and serve.

Pet Plate used to come in smaller containers than the others which was convenient if you have a small to medium size dog. Now they ship in much larger containers which take forever to defrost, but unlike the others above, Pet Plate suggests defrosting in the microwave if necessary. The food looks like chunks of veggies and meat mush. The amount of carrots in this food varies from a few pieces to a lot of pieces. The chicken variety is mushy. The lamb variety has a surcharge. They have beef, too.

My dog loved all of them but he’ll eat anything he can fit down his throat.