The Casper Mattress, found online at Casper.com, is a brand of mattress which says that they are able to provide top quality designed and sourced mattresses at affordable prices because of their new business model.
How Does It Work?
The website says that the Casper Mattress uses premium latex foam, which complements the support of their memory foam while still providing significantly more circulation which keeps sleepers cool.
The foam used in these mattresses says that unlike many other foam beds, the foam used in the Casper provides springiness which removes that feeling of being “stuck.” But the company says they are still able to provide these mattresses at a reasonable price because of their business model.
This model effectively cuts out all “middlemen” and instead allows this company to design, produce, and sell their product all on their own, which means there is no need to increase their prices to retain profitability.
Prices begin at $500 for their smallest available mattress, the Twin, and range up to $950 for their largest available mattress, the California King. Prices for their Full, Queen, and King sized mattresses will range in between.
The Refund Policy provided by this company says that customers who purchase their mattresses have 100 days from the date of purchase to try the mattress for themselves. If they are unhappy with their purchase at that time, you can call their Customer Service team and they will arrange to pick up the mattress and provide you with a refund.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 888-498-0003 or by email at [email protected]
While some people are concerned about the lack of showrooms and not being able to try the mattress in advance, most people are excited about their business model and their Return Policy.
Competitors and Alternatives?
There are many other companies that offer high quality, specialty mattresses, like Tempurpedic and Sleep Number, and even other companies that use similar business models and Return Policies, like Tuft and Needle.
If you have any experience with the The Casper Mattress company or their products, please leave reviews below.