Tentrr.com is the online home of Tentrr, a company who says that they have redefined camping by providing people with the ability to camp on some of the country’s most beautiful pieces of privately owned land.
How Does It Work?
As most people know, the majority of official campsites in the country are areas where people are given a specific parcel of land on which to camp, often very near to other campers or outdoor activities. There are also places that allow campers the opportunity to hike in and choose their own campgrounds, but these areas are generally intended for experienced campers that own a large selection of equipment and are very familiar with all the different skills required for backcountry camping.
Tentrr was created in order to take the hassle out of backcountry style camping while still giving people the special outdoors camping experience that is difficult to find on large scale public campgrounds. To do this they partnered with private landowners who were willing to rent out their beautiful lands to campers who maybe weren’t the most experienced.
To provide the best possible experience for campers, Tentrr actually provides a fully equipped campsite on the private land that is rented, which includes a wooden tent deck, a 10’x12’ canvas wall tent with an inflatable queen-sized camp cot, two Adirondack chairs, fire pit, campfire grill, and much more to provide people with everything they need to provide for themselves during the time they are camping.
Currently this service is only available in the state of New York because it is so new and still getting started, but they are currently expanding throughout the New England area and the mid-Atlantic states. Customers who are interested in more information can sign up for their newsletter to know when their expansion areas are available.
At this time, CampKeepers – the landowners – are responsible for setting the nightly rate they expect campers to pay for their campsites. Some CampKeepers will also offer their campers special Add-Ons which will be exclusive only to their lands and campsite and which can be selected by the campers and added to the overall reservation cost.
The website says that any confirmed reservation may be cancelled prior to 72 hours before your official check-in time without penalty. Any customers who cancels less than 72 hours before their check-in time will only be eligible for 50% of the total cost.
Customer Service Contact Info
Customers who wish to speak with Customer Service about their questions, concerns, or complaints can do so by submitting them directly to their website using the Support link at the bottom of their page.
While this service is still so new and still limited to New York there are not many reviews of this service who have successfully used it for a camping experience, but there are a variety of reviews from travel blogs and websites, all of which are very positive about this website is attempting to do and what they offer their users. As this service expands and becomes more widely accessible, more information will become available for curious and prospective campers.
Competitors and Alternatives?
If you are happy camping at a traditional campground, National, State, or Regional park, there are many other websites that will help you find available campsites as well as pricing and reservation information. If you are looking for the availability to camp on private land, there are other websites like HipCamp.com that will be able to assist.
If you have experience with this company or their products, please leave your Tentrr reviews below.
9 ‘Tentrr’ Reviews
Customer service is greatly lacking, ignored for 14 days and then the response was demeaning. Claiming I was upgraded, when I was given bait and switch without my consent. Great pictures, but misleading once you arrive. Pictures showed a sealed canvas tent, arrived to a makeshift cabin with no seals, gaps in the roof and flooring. Ancillary items, such as wood has varying pricing online and in person. Prices way too exorbitant for what was offered. If you are going to pay outrageous prices go to companies like under canvas and not Tentrr! Dealing with all of the issues Tentrr’s lack of professionalism, feeling mislead after paying excessive amounts with no compensation was not the best experience !
As a partner/property owner trying to work with Tentrr, a very, very frustrating and losing proposition. Can't get responses to attempted communication, email, etc., they did not deliver what was promised in terms of set up or follow up service. I feel like we were scammed out of over $10K with zero return on the investment. Beware.
We reached out to Tentrr to learn more about their business model. Their team was very thorough in explaining their services and the product they supply to create a fully-equipped campsite in a secluded area of the property. They also advised us on how we could incorporate a number of existing things we do on the property into the camper's experience to enhance exposure to our products. They promised delivery and full installation by their team within 30 days. They had it completed in 25 days. The equipment was solidly built, the site came together flawlessly.
Our listing started booking within a week of going public, and we had campers the first weekend of being operational. What an exciting experience! Our guest loved it as much as we enjoyed having them. We've had a number of bookings since, and it's really been wonderful hosting on our land in this manner. Based on the seemingly dated reviews posted here, Tentrr has grown in an incredible fashion, with over 650 sites in over 35 states nationwide.
Stayed at a site a few years back and last year decided to put a campsite on my property. Took a while to get the campsite installed, but now that it's installed I love it. The campers that have came are great and respectful, the website is pretty straight forward but they're always improving it and the equipment is great- friends get to stay the night when I dont have campers. If you need anything, call their service line, they're pretty good at answering.
Weird to see all these bad reviews on here, my experience with Tentrr has been so positive! Last year I inherited 25 acres of land in upstate NY and had no idea what to do with it... Learned about Tentrr earlier this year and was set up to install in the spring. Install was super easy and Anna and Lauren were super helpful throughout the process. I've had six bookings so far and all of the campers have been such amazing people! Looking forward to the rest of the season!!
I wanted to LOVE Tentrr and was super excited to work with them this year as a camp-keeper. Sadly my excitement turned to discouragement and now I want nothing to do with them... One can only be told the same story with the same apologies so many times before becoming suspicious...
Started getting ready for a Tentrr platform to be set up on our land last Summer. When it got into the end of Fall, it was to late and tourist season was coming to an end soon. This spring I reconnected with Tentrr to get it ready for a setup for this spring/summer. The rep from Tentrr said my package was being shipped and would be delivered by their contractor. They said it would be delivered by UPS tractor/trailer. I told them that there was no way they were going to be able to drive a 18 wheel tractor/trailer to our campsite. We live on a very small private dirt road. They insisted that the contractor would deliver it to our campsite. I said, ok let's see what happens. The tractor/trailer driver had to back down a paved road for a couple of miles as they are told they can't turn around in driveways. So he barely gets it out of his truck and it is planted on the side of the road. It won't fit in my trailer or pickup truck, so had to tear it down piece by piece and load it up and drive it to my campsite by myself. It took the better part of a day to get it all moved. So there it sits next to our campsite getting rained on for the past two weeks. The company has not answered my emails and doesn't return phone calls. I am about to report them to the Better Business Bureau, for what good that would do.
I received a postcard in the mail, offering us an opportunity to pay $1,500 to join the network. A "scout" was to come to our property to approve. The first one didn't show. After some emails, a second one did, indicated I'd hear back in a 2 weeks. It has been 2 months and now no response by email.
It seems like a bunch of kids are trying to run a company. They aren't doing it well.