Tastingroom.com is a wine club that caters to its customers preferences. They offer many kinds of wine to sample and purchase. In order to find great wines, that are also affordable, they have made direct connections to Wineries and Vineyards worldwide. Thru the direct sale of wine, their customers’ cost is lower than retail pricing.
Joining Tasting Room’s wine club can be easily done directly through their site or by phone. To start the program you will need to pay $9.95 for the samples and shipping. After 30 days a case of 12 bottles of wine is shipped, the case costs $84.49. Every three months thereafter, another case of wine will be sent automatically and charged to your card on file. This shipment, as well as all future shipments, will cost $149.99 plus $19.99 for shipping.
Members can cancel at any time to stop shipments, from that point, forward. Additionally, if someone doesn’t like the wine they received, it may be returned or exchanged for something more suitable to their tastes.
Sample wines purchased from Tasting Room are highly reliable for their true flavor; through technology they are capable of using a 750ml bottles to make six 50ml samples. These samples are made with a unique bottling system to prevent the wine from being exposed to oxygen, causing oxidation and evaporation.
In addition to the high quality sample bottles, Tasting Room is also known for their wine personalization techniques. With the initial sample kit, a packet of instructions are included. It is important to read through the information because it explains how to rate the wine and defines the properties for each wine sample.
Upon submitting your wine sample ratings, the algorithm programmed into their WinePrint technology is used to decipher what kind of wine drinker you are. Whether you are rating samples, wines by the glass or bottles, updating your Wine Profile is pertinent to a successful experience on TastingRoom.com. As you receive cases of wine throughout the year, each one will be curated even more precisely, than the one before, to your taste palate.
Reviews online, submitted by Tasting Room customers, were favorable. Ordering samples of wine before you buy them is one of the most attractive attributes to this site. Additionally, if you don’t like the case of wine they send, you can return or exchange it. This is a rare practice, as wine is typically not a returnable item.
Another positive aspect is that their wine selection changes seasonally, so there are always new wines by the glass to try. Not only do customers order the sample size bottles for themselves but they even order them for parties, gifts and casual get-togethers. This way all of their guests have a variety of options to choose from and less wine goes to waste if the bottle had not been finished.
The price may be worth it if you are interested in exploring and learning about different types of wines and want to have fun while doing so.
21 ‘TastingRoom.com’ Reviews
I have emailed them 7 times now over 18 months cancelling the account and yet every two months I get that shipment of wine and get charged for it. Do not sign up with these people. I am referring my problem with being unable to close this account to the Attorney General of my state.
Sounded like a great thing. Joined I think for $6. for a sampler. The wines were all bad, I couldn't even finish them or rate them, then they automatically want to ship 6 bottles to you, for about $20 each. Luckily I logged in just in time to change it to 2 bottles to try them. Both were awful, cheap wine screw cap and a plastic cork. Tried to cancel, was ignored, was sent another shipment. Sending it back for a credit, hopefully will be credited! I'd rather drink "2 buck chuck!"
No, It does not work that way!
I signed in because they stated they would send me "Free" samples.
The "Free" samples cost $10.77. (they are only 50ml each, not enough to make a decision)
However, they wanted me to sign in to PayPal. 4 weeks later they sent a case of wine that I did NOT WANT! If you try to return the shipment they will charge you for "Restocking and their shipping"
So you'll be out over half of the cost. Total cost was $184.00. over $15 a bottle.
Some of their wine is just ok, but I do not like white wine!
Most of it is CHEAP WINE!!! With plastic corks.
They must get great deals on wine that won't sell.
White wine should be consumed within 2 yrs of vintage.
If you buy a bottle of Chardonnay 1956 you are a FOOL!
Do not do business with these people!
I read an article that lead me to an offer for a $7 wine-tasting experience that would be shipped to my door. Thinking this would be a fun and innocent experience, I signed right up with Tasting Room. Thinking it would be just like all other hundreds of online stores and services I've used over the years, I thought nothing of it, quickly running through the purchase process.
I got my little box of wine samplers in the mail a few days later. It came with instructions to visit their website to rate the wines they sent as you tasted them, so they could customize your 'taste profile' and recommend wines to you based on this profile. So, I followed the instructions, and my husband and I tasted and rated the wines. I really didn't care for any of them, but it was a fun experience at the time. When I finished my taste profile setup, I was directed to a page that showed me my wine preferences and on the top it showed their services. These services involved sending full bottles of wine based on your preferences; the options were how many bottles you would receive in the mail, and their corresponding prices. Unfortunately, the prices were too high for me, so I exited the page, thinking that was the end of it.
The next day, I received notification of a charge for $180 from Tasting Room. It seems they had automatically signed me up for their most expensive wine shipment service. I immediately e-mailed them to cancel this order. I did not receive a response all day, and later, I received notification that the order had shipped. I e-mailed them again, and this time a representative immediately responded that they could not cancel the order because it had already shipped. They told me I could reject the package and I would be refunded, except for the shipping and a return fee of $15 would be charged.
Considering I had no idea I was signing up for a recurring payment, and I did not request or select this order, I did not feel that I should have to pay a cent. I respectfully asked they refund the shipping charge and waive the $15 return fee. They refused, saying that I had agreed to this order by accepting their terms of service. I informed them that if they had responded to my first e-mail that morning as timely as they had responded to my second e-mail, they could have cancelled the order before it shipped, thus this mistake was on them and they should cover the fees. They refused, continuing to throw their supposed policies at my face. I believe they intentionally ignored my first e-mail until the order had shipped, so they had an excuse to say they could not cancel my order and take my money in fees.
Naturally I went online, and discovered countless people had experienced this exact same thing. They received orders they did not ask for, the cancellation of membership process was difficult, and customer service was stubborn and impossible to deal with. As I tried to negotiate with customer service, they repeatedly told me that their policies were clearly stated and evident, and that I had agreed to them. While I'm sure these policies were stated in fine print, the fact that so many people failed to recognize what they had signed up for makes it evident that their policies were not clearly stated. That many people don’t miss something that is supposedly obvious.
I have come to believe that this company thrives on people being ignorant of what they are signing up for. This is not a respectable business practice and I truly believe people need to be warned before they give this sketchy, fraudulent company their payment information. I wish I had done my research before purchasing that sampler, so I wouldn’t be $35 short for nothing.
The marketing and customer service for this club is quite suspect. They send you a sample kit (you pay for it of course) and then they are supposed to take that feedback and 'recommend' a tailored case of wine. THAT WAS THE PRIMARY REASON I SIGNED UP FOR THIS CLUB.
HOWEVER, if you don't fill in the feedback within a couple weeks they ship you a case of wine without your consent! Why wouldn't they call or send an email???
When I contacted cust service to tell them that they didn't use my taste feedback they pointed me to the fine print and essentially said better luck next time. They would not take the case back nor would they offer a discount for the unwanted bottles. Convinced that they would use the fine print every chance they get I quit the club. I'd be surprised if they stay in business with this kind of customer service.
This would be zero stars if allowed. I signed up for a promotional kit to taste their offerings. The way it's presented is once you get your kit, you log in and tell them what you like and they send you a box of wine with those kinds of wine profiles. What actually happens is you unknowingly sign up for their wine club where they can RIP YOU OFF. Without completing the sample tasting, I received a case of wine in the mail, which had no shipping info, no package slip, nothing. I didn't know where it was from, if it was a gift, etc. I certainly did NOT sign up for their wine club - except if you read the sneaky hidden fine print. They *in no way* make it clear that you are asking them to send you - with or without your "wine profile" - a $170 box of mediocre wine. I complained and they send me a return shipping label but did NOT refund all my money. The customer service rep was belligerent and told me they would not refund me in full, claiming they already paid for shipping both ways. So what? You scam artists sent me a box of wine without my permission - you *should* have to pay for shipping and to refund me when I catch you in the act. DON"T DO IT. Avoid these unscrupulous rip-off artists at ALL COSTS!
We did the "free trial" and received sample wines. They were terrible (and I'm not a wine snob). I asked to cancel and they sent me a form to follow. I followed the cancellation instructions but now tell me they never received the form. They still have charged my credit card saying they are sending my shipment. I spoke to several customer service reps who were unhelpful, spoke over me, did not listen to my concerns, and were disrespectful to me. They said I could turn the wine shipment away but I would be charged about $35 for the return shipment. I have never encountered such poor customer service with any prior wine club memberships.
I was skeptical. I ordered the tasting kit because they were having a promotion. I tasted it, I rated it. And as soon as I hit save they used my credit card details to order $200 of wine - no confirmation, nothing!
I was not able to cancel my order online so I emailed them - several time - to cancel my order and cancel my membership. They did not answer the phone until 9 AM the following morning.
At 8AM I received an email saying that my order had shipped - I emailed again telling them to cancel the order. They emailed back saying that it was written in their membership policy (buried deep within the technical jargon) that quarterly orders would automatically be made. I told them to cancel my membership again. They didn't. Instead, they told me to call them.
They didn't answer the phone. Finally I found a link to cancel the membership in one of the emails. They did NOT cancel the order and charged my credit card as nothing had happened between them pushing their order onto me and the moment when they charged my card.
Unprofessional, unfriendly and their wine selections - not that great.
I am thoroughly disappointed at tasting room and lot18.