Talkspace.com is the online home of Talkspace, a website who says their goal is to provide their customers with computer and mobile access to “the wonderful world of therapy, re-invented for how we live today.”
How Does It Work?
According to their website, the goal of Talkspace is to make therapy available and affordable for everyone. To meet this need, Talkspace has created a place where anyone over the age of 18 can get in touch with a professional therapist through their computer or mobile device.
The reality is that everyone encounters stressful and difficult times in their lives, whether do to issues with their job, relationship, a death in the family, or any other reason. Though these reasons may not be serious enough to invest your time and money in traditional professional therapy, talking to someone with professional training can make all the difference to your ability to successfully make it through those times.
All the therapists on their website are clinically licensed and will meet all the requirements of the state in which they practice. They will have passed all the necessary exams and certifications, and will have the necessary malpractice insurance.
Once you are matched with a therapist, you will be able to message them any time you need, all week long with their Unlimited Messaging Therapy, and you always have access to their public therapy forums, where you can ask anonymous questions or explore the thousands of questions and answers they already have posted.
Is It Safe?
Customers who are concerned with privacy issues are assured by Talkspace.com that their system is HIPAA compliant to ensure your privacy. Their website is technically safeguarded, and there are physical and administrative safeguards for your information as well. In addition, if a therapist suspects that a person is a danger to themselves or others, or is in need of more in-depth professional help, they will recommend that or reach out to a third party.
Though this website offers 30 minutes of Live Video Therapy for $29, their main offering is their Unlimited Messaging Therapy, the cost of which will vary depending on how often you choose to be billed.
Customers who would like to only pay on a weekly basis will be charged $49 per week, while those who wish to be charged on a monthly basis will be charged equivalent to $25 per week, or $100 per month. Customers who wish to pay quarterly will pay equivalent to $19 per week, or $228 every three months, and finally, customers who are willing to pay annually will pay equivalent to $12 per week, or $624 per year, though they are currently offering a $599 annual subscription that may change in the future.
Currently the Talkspace mobile application is available to download onto devices that use an iOS or Android operating system.
Because requesting a refund from Talkspace.com means that the website must deal with removing fees from the therapist you are working with as well, the website says that they will deal with all request for refunds due to a cancellation of a subscription on an individual, case-by-case basis.
If you have an unpleasant encounter with a therapist and have an issue with the way they have handled your interaction, you can contact the website’s administrative team at [email protected] and they will arrange to have you transferred to a new therapist.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link, by phone at 844-840-6336, or by email at [email protected]
In general it appears that people are very excited about the potential offered by these types of online therapy websites, and the way in which they can provide an affordable and convenient approach to therapy for the masses.
There are a few complaints from members saying that they felt they were receiving responses that were “canned” or “cut-and-pasted,” which may actually be the case, since most customers said this took place during their initial interaction before they were matched with their therapist.
Competitors and Alternatives?
Online counseling is a fairly new type of service and it doesn't seem as though Talkspace.com has many competitors in the market right now, outside of BetterHelp, though certainly this approach to therapy will likely spread in the future.
If you have any experience with this company or their products, please leave your Talkspace.com reviews below.
10 ‘Talkspace.com’ Reviews
I keep asking Support and my therapist how she can serve me when we live in different states and no one seems to care or respond to my questions....
I'd probably be okay with it if there was a legitimate loophole they found to provide these services, but ignoring me sounds like maybe they dont care.
Feels especially bad because this service connects people who are already really vulnerable and take away the protections they have when seeking help.
Quote from USHealth News
1. Licensing. Online counseling websites may advertise chat sessions with a "licensed professional." Sounds great, but what does it mean? "Normally, psychologists are required by law to be licensed in the states in which they practice," says Roberta Nutt, director of professional affairs for the Association of State and Provincial Psychology Boards, to which all the psychology licensing boards in the United States and Canada belong. In this context, that means the state where the patient resides, says Marlene Maheu, a California-based clinical psychologist and executive director of the Center for Online Counseling and Therapy, a professional training program for therapists wanting to use technology in their practices. If your therapist is licensed only in California and you live in Delaware, he or she could technically be practicing without a license, which is illegal, notes Maheu. That could leave you with little legal recourse if something goes wrong, she says. She suggests asking yourself: Is this professional licensed in my state of residence so that if I have a problem, I will know which licensing board to send my complaint to? Check other credentials, such as expertise in what the therapist purports to offer, too. A "substantial" number of people offering therapy online don't disclose such information, says Recupero, whose findings after surveying 55 E-therapy sites were published in the Journal of Clinical Psychiatry in 2006.
I'm not going to lie I hate the word therapy because I can't stand when some snobby nosed dr says bipolar anger management or undiagnosed because I am too smart and I can fake whatever or I am too stubborn to talk which is absolutely true. However the relaxed nature and the comfort of being on my phone has helped as well as I was able to type what I have always wanted to say and I knew that the therapist read it and didn't make an assumption of hey this is the problem by some profiling or pre judging me before hearing what was going on with me. I love the therapist I was matched up with she is a Rockstar so........Shrug.........yeah stuff gets hard and crappy during therapy did you expect for therapy to be fun? No you're looking at yourself that's always the hardest thing to do you're facing your own Demond's also a therapist is there to help guide you they aren't given a magical wand at granduation to be able to make our problems just go away! They are there to guide us on a not so harsh path away from whatever mess our minds are tangled in. Be nice to Blythe she is a chill therapist way legit