Talkspace.com Reviews

About Talkspace.com

Talkspace.com is the online home of Talkspace, a website who says their goal is to provide their customers with computer and mobile access to “the wonderful world of therapy, re-invented for how we live today.”

How Does It Work?

According to their website, the goal of Talkspace is to make therapy available and affordable for everyone. To meet this need, Talkspace has created a place where anyone over the age of 18 can get in touch with a professional therapist through their computer or mobile device.

The reality is that everyone encounters stressful and difficult times in their lives, whether do to issues with their job, relationship, a death in the family, or any other reason. Though these reasons may not be serious enough to invest your time and money in traditional professional therapy, talking to someone with professional training can make all the difference to your ability to successfully make it through those times.

All the therapists on their website are clinically licensed and will meet all the requirements of the state in which they practice. They will have passed all the necessary exams and certifications, and will have the necessary malpractice insurance.

Once you are matched with a therapist, you will be able to message them any time you need, all week long with their Unlimited Messaging Therapy, and you always have access to their public therapy forums, where you can ask anonymous questions or explore the thousands of questions and answers they already have posted.

Is It Safe?

Customers who are concerned with privacy issues are assured by Talkspace.com that their system is HIPAA compliant to ensure your privacy. Their website is technically safeguarded, and there are physical and administrative safeguards for your information as well. In addition, if a therapist suspects that a person is a danger to themselves or others, or is in need of more in-depth professional help, they will recommend that or reach out to a third party. 

Cost/Price Plans

Though this website offers 30 minutes of Live Video Therapy for $29, their main offering is their Unlimited Messaging Therapy, the cost of which will vary depending on how often you choose to be billed.

Customers who would like to only pay on a weekly basis will be charged $49 per week, while those who wish to be charged on a monthly basis will be charged equivalent to $25 per week, or $100 per month. Customers who wish to pay quarterly will pay equivalent to $19 per week, or $228 every three months, and finally, customers who are willing to pay annually will pay equivalent to $12 per week, or $624 per year, though they are currently offering a $599 annual subscription that may change in the future. 

Mobile Options

Currently the Talkspace mobile application is available to download onto devices that use an iOS or Android operating system. 

Refund Policy

Because requesting a refund from Talkspace.com means that the website must deal with removing fees from the therapist you are working with as well, the website says that they will deal with all request for refunds due to a cancellation of a subscription on an individual, case-by-case basis.

If you have an unpleasant encounter with a therapist and have an issue with the way they have handled your interaction, you can contact the website’s administrative team at Team@Talkspace.com and they will arrange to have you transferred to a new therapist. 

Customer Service Contact Info

Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link, by phone at 844-840-6336, or by email at Support@Talkspace.com.

Reputation

In general it appears that people are very excited about the potential offered by these types of online therapy websites, and the way in which they can provide an affordable and convenient approach to therapy for the masses. 

There are a few complaints from members saying that they felt they were receiving responses that were “canned” or “cut-and-pasted,” which may actually be the case, since most customers said this took place during their initial interaction before they were matched with their therapist. 

There were also a few concerns regarding the Privacy Policy of the website, which is very extensive and covers a lot of information, much of which confused users about exactly how their information was used. Though this website says they are HIPAA compliant, customers should speak to a representative about any questions they may have before engaging with their therapist.

Competitors and Alternatives?

Online counseling is a fairly new type of service and it doesn't seem as though Talkspace.com has many competitors in the market right now, outside of BetterHelp, though certainly this approach to therapy will likely spread in the future. 

If you have any experience with this company or their products, please leave your Talkspace.com reviews below.

7 ‘Talkspace.com’ Reviews
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1 Review

Therapists Who Barely Gave a S^*~

Reviewed By Ch C on June 28, 2017

If you want to pay for the dregs of someone's time, this is the site for you.
Therapist 1 sent me sloppy messages with typos, incorrect grammar and my name wrong. How could I think that she was paying any decent attention to my therapy?
Therapist 2 responded to me sometimes once a day even though I was paying for the twice a day check in. When I brought this up she said she was busy with her regular job - that's fine but don't take a job you can't handle. She failed to tell me this up front. Talkspace shouldn't have matched me with someone who couldn't meet the plan basics.

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1 Review

Better than BetterHelp

Reviewed By Caroline on September 5, 2016

My experience with Talkspace was so much better than my experience with BetterHelp.

1. My experience with BetterHelp (to contrast with my experience with Talkspace):

I had a 2.5 week (?) free trial with BetterHelp, and in that time managed to go through three therapists. The first therapist said I sounded like I had Borderline Personality Disorder and suggested I look for a face-to-face person who offered DBT and said she couldn't help me. The second therapist seemed aloof and distant and shot me short paragraphs maybe once a day, didn't tell me she takes weekends off (which is fine, but, please just let me know), and seemed to send me copy-and-pasted responses. The third therapist was way more personable, but seemed to suggest that I'd have to give up my theology in order to be happy, and seemed to jump on her favorite soapboxes whenever I brought up something she was passionate about. She seemed a little too eager to label my issues--"codependency" and "emotional abuse." Hilariously, I was also messaging a different therapist through Breakthrough.com who called me "exceedingly normal." So, within two-weeks time, therapists suggested the labels to me "an exceedingly normal codependent victim of emotional abuse who possibly has Borderline Personality Disorder."

2. My experience with Talkspace:

At a friend's suggestion, I decided to take the first BetterHelp therapist's advice and look for a face-to-face therapist, but that can cost big $$$. I had looked at Talkspace, and in turn they emailed me a $40 off code for my first month, which brought the price from $128 per month to $88 for the first month. $88 is a good price for a meet-and-greet session with a face-to-face therapist. I took the plunge. I told Talkspace all of my prior history with therapists, including Betterhelp.

When I was matched with Nancy, I asked her to please respond in audio messages instead of text messages, because it'd help me feel more connected to her if I could hear her voice and she complied. She responds at least twice a day. She's incredibly kind and sweet, and has welcomed and graciously accepted any criticism I have about our interaction. It's been great to be able to message her when something has upset me, instead of collecting everything and waiting a week to tell a therapist face-to-face in an unnatural office environment where we're both looking great and polished. Nancy hasn't labeled me, hasn't pathologized my behavior, and instead validates how I'm feeling. She hasn't led me to any groundbreaking epiphanes, unfortunately, but I'm beginning to suspect therapists weren't meant to do that.

3. Disclaimer:

I'm a pretty normal person who manages to get to work and pay her bills and has friends and family and is already introspective. I can see how lack of real-time conversation and visual body language could be difficult in a relationship between a therapist and someone who's having much more difficult time than I am. I think to get involved in online therapy (in any therapy, really), you need to be skeptical and interrogate the prospective therapist. A therapist can totally lead you astray if s/he mislabels and misdiagnoses you.

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2 Reviews

Very unsatisfactory

Reviewed By Ticked off on August 1, 2016

They could not help me with my questions unless I paid first.
Could not help me with if there was a lisenced therapist in my state.
None of my questions were answered. They would answer if I paid first. I would not trust this site at all. Beware. I would give 0 stars but in order to submit I had to give them 1

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1 Review

Very happy

Reviewed By A. Ayres on July 1, 2016

So far, I love it. The text relationship serves my needs very well, and the woman who is counseling me has been fantastic. She seems genuinely interested, actively engaged, and eager to take a proactive approach to problem-solving with me. Very, very pleased.

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1 Review

no internal control of therapist quality

Reviewed By mark on February 11, 2016

My wife and I have both used Talkspace now with dramatically different results.
My counselor has been terrific. I cannot believe the quality and thoughtfulness of the conversations that I have had with her for$75 for the first month.
My wife has now requested a third counselor as the first two were either robots giving canned responses or live responses from someone who is stupid, uninterested or both.
Worth a try but beware especially if you are inexperienced with counseling. Trust you instincts. Some of these bad thearpists can really hurt your mental well-being.

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