Sulky.com is the online home of Sulky sewing and embroidery products, a company which says that they have been committed to producing the highest quality products for more than 30 years.
How Does It Work?
According to their website, the creators of Sulky.com and Sulky products decided early on that they would always use on the best quality materials for their threads and embroidery materials.
The website says that they are committed to “only use raw rayon fibers made by ENKA in Obernburg, Germany” which have been shown in tests to be the very highest quality raw goods for thread in the world. While many companies are moving to lesser quality materials because they are cheaper, Sulky.com “refuses to use anything but the very best raw goods from ENKA.”
This website operates like any other online retailer, where customers can use their search feature to find a specific product they are interested in, or they can simply look through the website’s categories to see what is currently available, including Products, Education & Events, Resources, Inspiration, Free Projects, and more.
Since this company offers so many different products with options for volume ordering, there is really no way to quote a single or static price range for what you can purchase from this website. All prices for the products will be clearly displayed before you checkout, and the website says that all orders which total more than $60 will be shipped for free.
The website says that they want their customers to be 100% satisfied, which is why they provide a Refund Policy if you are unhappy with what you have received. Customers who wish to make a return should login to their account to initiate the return process, and they will email you return instructions. Products must be shipped back in their original packaging.
Customers are responsible for all shipping costs, unless their order was delivered damaged or defective. There are some products on their website which are ineligible for refunds, but these are clearly marked on their website before you make an order.
Customer Service Contact Info
Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can do so by phone at 800-874-4115, by email at [email protected], or by submitting them directly to their website through their Contact Us link.
There are not very many customer reviews for this company and their products, however their reputation does appear to be very positive and many sewing and embroidery forums and websites frequently refer to this company as providing some of the best thread and embroidery materials on the market. Because of this, it seems as though prospective customers should feel comfortable ordering products from this website or purchasing them from their local retailer.
Competitors and Alternatives?
There are many crafts stores and sewing stores that have aisles and aisles of sewing and embroidery materials, including Michael’s, Hobby Lobby, Joann Fabrics, and many others, so if you are unable to find what you are looking for at Sulky.com, then you are very likely to be able to find what you want at another retailer.
If you have experience with this company or their products, please leave your Sulky.com reviews below.