I made one of the most common mistake when comes to purchasing on internet, being impulsive. When I first saw the StackSocial's ad for the Microsoft office pro plus 2021 lifetime license on sale for $29.99, I immediately started to look for my credit card. Right after I made the purchase I did what I should had done before made the purchase, research the company and the product.
Sure enough, reviewopedia.com were full of negative reviews regarding stacksocial's unscrupulous practices, such as gave the used license code, and refund only in the store credit instead of cash refund, which they didn't warn you before the purchase, that the digital merchandise could only be refunded in the store credit. In my case I didn't even get the license code after the payment because I had multiple email addresses associated with the purchase. Who does that?
BTW, StackSocial allowed me to made the purchase before I signed up for an account, which should also be another red flag. 4 support desks requests either went unanswered, else it was the AI generated answer that was totally useless. On their web site no clear instructions on how to get a refund , that should be another red flag. I am to contact the support desk team for refund. After so many jerking around, I decided to check with the Paypal, which I used for the payment transaction, and it was the only smart move I made in this whole cluster Fudge that I got my self into.
The paypal had an email address for StackSocial ([email protected]) that the Paypal said I should contact first before I started a dispute case with the Paypal. So I email the address and told them that I want a refund. The reply came back within a hour. Though not what I wanted to hear, they told me the same issue about my email address when I made the purchase, and that was why there were zero order in my account.
Further more, I could either gave them consent to claim my license code, that they would let me know how to retrieve the code afterward. Else I could get a full refund in the store credit. To assure me, they told me the store credit would not expire, so I could took my time and find something else I might like in the store. I decided to take the credit because I couldn't deal with a possibility of getting the used license code.
However, do I really know how long Socialstack.com will be around? I mean they can file for bankruptcy next week, and change their name to start over again. All customers with the credit from StackSocial will be fudged. So yea, I call it as I see it, it's a SCAM!!! Seriously, conducting eCommerce should never be this shady.