SquareTrade, found online at SquareTrade.com, is a company that promises their customers high quality warranties and customer service in order to protect their expensive electronics.
How Does It Work?
According to their website, when SquareTrade opened their doors in 1999 technology was rapidly advancing and becoming an integral part of people’s everyday lives and routines. But along with all the benefits of having constant access to new electronics, also came the problems and accidents.
Gadgets were getting dropped, spilled on, sat on, and otherwise damaged or broken, and the warranties that protected them were unable to keep up with the realities of the new ways in which electronics were being used. So SquareTrade decided to offer a more useful type of electronic protection for their customers.
The website goes on to say that they understand that accidents can happen at any time of the day or night, which is why they created their service to be able to accept claims 24 hours a day, 7 days a week, both online and over the phone so you can get the help you need at the time you need it. Once your claim is filed, they promise your gadget or device will be fixed within five days or less, and mobile phones will be fixed in two days or less.
Currently their plans are categorized by the type of device you are hoping to protect, including iPhones, Smartphones, Laptops, iPads, Tablets/eReaders, Appliances, Televisions, and more.
Again, the price you pay for your warranty will be dependent on the device you want to protect and whether you’d like to pay monthly or annually. All plan prices will be clearly displayed when you are choosing your coverage, and customers must know that no matter what plan they purchase, there will always be a deductible customers will need to pay in order to use their plan’s coverage. This deductible appears to be around $75 per device, though this cost may fluctuate as well.
As mentioned above, there may be some variations in refunds and cancellations depending on the specific policy that you purchase, but generally speaking, customers who cancel their coverage within the first 30 days of their policy will be given a full refund of any money they had paid.
Customer Service Contact Info
Customers who wish to speak with Customer Service about their questions, concerns, or complaints can do so by phone at 888-504-2659, through their website, or by tweeting at them through their Twitter account.
Though there are not very many customer reviews available for this company at this time, but all those that are available seem generally very positive and customers seem very happy with their services, protections, and coverage. In addition, since they do have a 30 day Cancellation and Refund Policy, new customers should feel comfortable trying this program for themselves.
Competitors and Alternatives?
Almost any provider of electronic devices, like the retailer where you purchased them or the service provider that maintains your service, will also offer insurance plans and warranties, all of which will offer different features, guarantees, and prices. Customers looking for an alternative to SquareTrade will easily be able to find other plans, though they may not be exactly comparable to what is offered through this website.
If you have experience with this company or their products, please leave your SquareTrade reviews below.
1 ‘SquareTrade’ Review
I had bought a Tenda brand AC18 router from ebay in March, 2018.
It worked great for 2 months, and then suddenly bricked. I tried everything to revive it, but nothing would work. I called Tenda for an RMA since Squaretrade suggests dealing with the manufacturer in the first year instead of filing a claim.
Tenda denied my RMA on the grounds that it was sold to me on eBay, and they're not an 'authorized distributor'. Despite it was brand new and I have returned new items bought from eBay to other manufacturers with no problem. They also took a couple of weeks to respond to emails. But they suggested going trying Squaretrade again so I did just that.
After using the live chat to talk to a rep and submitting the requested emails I exchanged with Tenda, Squaretrade had no problem honoring my claim and sending me the full amount. However, at first they will try to send you some lesser amount than what your purchase price was, saying "this value is determined by the system dependent upon the time when the item was purchased and the issue that is being faced with the item."
I told them I didn't understand and after asking how it all works since I thought the coverage was for what I paid on the item. They said they'll talk to their supervisor and thankfully they decided to give me the full purchase price back in the form of 2 checks (one for lesser amount offered and the other for the remaining amount to purchase price, which don't come on the same day, I had to wait a week for the second). I guess I can understand from a general business perspective, they will try to hold onto as much money as they can. You just don't want to be a pushover for their initial offer if it is less than what you paid.
The only other problem I have with Squaretrade is that their site is needlessly simplistic, and otherwise not very intuitive. There was no process to file a claim within 1 year of manufacturer warranty except through the live chat which only shows up on certain pages.
Other than that, I got covered without issue. Tenda on the other hand, not so much.