SpotHero, found online at SpotHero.com, is a mobile application that promises to help people in busy cities and metropolitan areas find the closest open parking spots at prices nearly 50% off published rates.
How Does It Work?
The SpotHero website says that customers can either visit their website or their mobile app to find available and affordable parking spots in the location they need to go at the time and date when they need to be there.
The website states that they have established partnerships with all kinds of different providers of parking, whether parking garages, guarded parking lots, unsecured parking lots, and even private spaces which can be rented out by owner.
When you submit the information you need to find a parking spot at your chosen location and time, the website or app will provide you with a variety of options and allow you to choose the one which works best for you.
At this time SpotHero provides a free mobile application downloadable on both iOS and Android devices. This app can be used to receive mobile only rate specials, directions provided directly to the spot they have reserved, and the ability to book a spot with just three clicks.
As mentioned above, the mobile application is free to download, and the prices you pay for your parking spot will vary depending on your city, the date, the time, the event you may be attending, the location of your spot, and many other variables.
When you search for available spots and rates, you will be shown a map with published rates. These rates are not per hour but are for the entire parking time you have submitted for your reservation. As you change your times, the rates themselves will change. And, as mentioned before, the website promises rates that are up to 50% off published rates.
SpotHero provides more of a Cancellation Policy than a Refund Policy, stating that customers who cancel their reservation more than 24 hours before the time of the reservation will receive a full refund of the money they have paid.
Cancellations made less than 24 hours before the time of the reservation will unfortunately not be eligible for any refunds of the money they have paid. This is likely due to the agreement they have with the people and companies that provide their parking spaces – this agreement is why customers are able to reserve these spots at such a significant discount.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 312-566-7768 or by submitting them directly to the website through their Send Us a Message link.
Though there are not many reviews available of this website from general customers, there are many reviews of this company from the mobile application provides and these reviews are extremely positive.
In general it appears that people are very grateful to have some sort of answer to the frustrating parking situation they encounter in their city, as well as having an option that gives them the ability to make potentially expensive parking more affordable.
Competitors and Alternatives?
There are many different websites that specialize in trying to help people find parking in areas where parking is at a premium, as well as other parking mobile applications, including Parking Panda and ParkWhiz. So customers looking for an alternative to this site should not have a problem.
If you have experience with SpotHero or their products, please leave your reviews below.
6 ‘SpotHero’ Reviews
I recently had a horrific experience with SpotHero.
I paid for 6 days of parking at a lot in downtown San Francisco. The day before I was scheduled to leave, I went over to the lot to ask what time is best to retrieve my car, procedures etc.. The lot attendant had my car towed. Their only response was "There was no ticket".
I then called SpotHero support, told them what happened. I was instructed to get my car from the impound lot, and to save all documentation - send to support and would be reimbursed for my troubles - and I would be hearing from a supervisor in 2 business days.5 days later, I received an email from a supervisor stating they would be looking into the issue and getting back to me.
It is now 2 weeks to the day since the incident. I have not heard a word since last week - and now I am out over $600 in Towing fees, Uber ride to get to the towing yard, additional outlay to park at my hotel, and the 2 lost days of parking from SpotHero.
I'm a very reasonable person, but what I see is zero action by SpotHero to make this right. I'm running out of actions quickly!
I am still fuming. Made a reservation yesterday morning (8/29/2019) for a parking spot by solders field in Chicago for the Bears game. Arrived a few minutes after 7 pm and the lot was full. I showed the attendant that i had a reservation - to bad so sad for me. I immediately called customer service who did apologize and said she would refund my money. The rep did mention that when we find another lot if it was more money they would refund the difference. It took us over 1/2 hour to find another open lot. I would say luckily it was less money but the wasted 1/2 hour and brouhaha from the original lot meant that we got to our seats at the stadium at 2 minutes until 1/2 time. We missed 1/2 the game.
The only saving grace is that i paid with paypal and i will be submitting a claim
The parking kiosk would not accept the Spotify id number. So I had to pay cash to park, otherwise would have missed the Steve Jobs Opera.
When I asked for my credit card refund, I was told to send a copy of the cash receipt, which I did. They responded by saying the picture was of the Spotify receipt which it was not!! The receipt clearly said “CASH PAID” on it, yet they still gave me a hard time.
DO NOT USE THIS SERVICE IT IS A RIP OFF, NEVER AGAIN FOR ME
I am very unhappy with my 1st and last time using Spothero. I trusted that by giving them my money I'd be able to park at the locations they provided. Instead the lot named on my receipt refused to honor the agreement and there were even threats to call the police. They claimed that they told Spothero to remove them from the site. So I had to deal with anger and frustration at the end of a very long day AND I lost the $40 that I paid to Spothero. So I ended up having to pay a second time and I wasted in paying the Spothero service. I will not be using it again. Instead I'll go back to using the BestParking App.
This was such a great service, from the price to the ease in purchasing a reasonably priced parking garage reservation, to contacting customer service when we needed an alternative parking garage, to completing the transaction when we picked up our car. The customer service was awesome! He was so knowledgeable and treated us with such patience and respect and was so competent. All around a great experience and I would recommend them to anyone and would use them again for sure!
prepaid for parking in downtown Los Angeles to take grandkids to Staples for the circus...but the SpotHero parking lot/address didn't even exist...only consolation was that i found another parking lot (and it was HALF the price of what i had already spent w SH)...hoping to get a refund...but not too impressed with their 'auto' response...live and learn...