I was an early subscriber to Spokeo. I very rarely used their service, but maintained my subscription for the occasional use and because they didn't offer my package anymore.
I've had my subscription package since Jan 24, 2012 and it would auto renew each year. This year, 2015, I never received my auto renewal email from Spokeo, so I contacted their customer service to inquire why I hadn't received the renewal update.
When the customer service representative got on the phone I explained that I might need to update my credit card info, since my bank issued me a new card. The customer service representative told me Spokeo is not able to update any existing customers credit card info and that they are instructing existing customers to sign up for new accounts.
I explained that I was a long term customer under an older plan that they don't offer anymore and that I want to maintain that plan. She again stated they do not have the "ability" to update card info and that I'd need to sign up for a new, more expensive plan. I asked to speak to a supervisor, because this had to be a mistake or a scam.
A supervisor, RJ, got on the phone and stated they do not have the "ability" to update existing customers card info and that I'd need to sign up for a new, more expensive plan. I explained that they obviously had the "ability" since they are a technology based, online company that takes credit card information all the time. I told him this sounded like a ploy/scam to get older, loyal customers out of their old plans and into new, more expensive plans.
He then stated it was Spokeo policy to not update existing customers credit card information, but to instruct them to sign up for new accounts, under current, more expensive plans/rates. Basically, he confirmed that the company does not value their early, long term customers and they resort to shady practices to get them to sign up for new, more expensive plans.
The reality is I hardly ever used the service, but simply maintained my subscription for the occasional use and because I was under an older plan that wasn't offered anymore to new subscribers. Part of the reason I rarely used the service was due to the fact that it was rarely useful or accurate. The information was usually very limited and outdated.
Based on the low quality of service (limited and outdated information) and the company's questionable business practices of forcing loyal, long term customers out of their plans and into newer, more expensive plans, I can not support or recommend this company. Simply do a search on Spokeo reviews and you will find a lot of negative reviews regarding their service and business and billing practices.
With that batting average, their current prices (and business practices) make their service a complete waste of money. Save yourself some money and do a basic internet or white pages search on your own. If you do decide to pay for a search service, use a different company who values their relationships with their customers.