Speechpad, found online at Speechpad.com, is a company that promises to provide their customers with “state-of-the-art text transcription services” for whatever their needs may be.
How Does It Work?
According to their website, the Speechpad transcription service uses a unique combination of human and machine-based technologies to “deliver the perfect solution to meet your needs.”
They are able to serve a variety of industries, including business voice, financial services, and insurance customers, and more, and they even have transcribers that have special certifications for projects like medical transcriptions.
All of their transcribers are required to pass an Internal Transcription Test before they are ever able to work on actual customer files, and once they’ve passed that exam they will be given an initial Transcriber Rating. As transcribers work on more and more files, their Rating will go up or down depending on the quality of work they produce. The higher the rating, the more projects they will be able to work on.
To get started, new customers will simply need to create an account a customer account, and then they will be able to immediately upload files directly from your computer or point them to files that are already online. Their website explains exactly what files they are able to support at this time.
The Speechpad website says that they have “honestly tried their hardest” to make their pricing structure as simple as possible, with three different options for pricing based on how fast you would like your transcriptions done. It is $1.00 per minute of audio or video delivered in one week, $1.50 per minute of audio or video delivered in 48 hours, or $3.00 per minute of audio or video delivered in 24 hours.
The website also says that they are “more than willing” to discuss discount pricing for customers who have large quantities of work or are willing to engage in cross-promotional marketing efforts. In fact, any customer who is interested in a potential discount is told to contact their Customer Service team.
Speechpad says that they offer a 100% money back guarantee promising that your transcription will be of the highest quality possible and delivered on time, every time. If your transcription arrives after the due date or you are not satisfied for any reason, just let them know and they will discuss refunding your money.
It is important to know, however, that this guarantee does not apply to transcriptions that unusually difficult. This includes audio with excessive background noise, poor audio quality, low volume, echo, heavy accents, or poor enunciation. If these circumstances occur, the company will give you the decision of cancelling your order or accepting additional charges for your service or longer turnaround time.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 866-606-1174 or by email at [email protected]
Unfortunately at this time the majority of reviews for this company have to do with working for them as a part-time transcriber, rather than as a transcription provider. This makes it difficult for people who are considering their services to know whether or not they are comfortable trying this company for themselves.
That being said, they do offer a money back guarantee for customers who are unhappy with the product they received, so for potential customers who are unsure, it seems worthwhile to provide them with a project they can do as a sample transcription before you commit to using their services in the long term.
Competitors and Alternatives?
There are actually many different companies that offer transcription services so customers who aren’t satisfied with what this company is offering should be able to find another company that fits their needs.
If you have experience with this company or their products, please leave your Speechpad reviews below.
1 ‘Speechpad’ Review
No Complaints Here!
I've worked as a transcriber and reviewer for Speechpad for about two years now. I started out small and once I got more comfortable and more familiar with the style guide and my own typing, I took larger, higher paying jobs. Speechpad has given me the ability to work around my family's schedule rather than schlepping around to a job I hate. Don't get discouraged and pay attention to the instructions and you'll do well. Also, I've had great success with contacting customer service with any questions so before you knock them, contact them!