99 ‘SneakPeeq.com’ Reviews
This is a joke!
I use to love ordering from Hidden Treasure Candles, but now they have this joke of a company doing their shipping. What use to take a day is now taking a week with no sign of shipping. There is no excuse why pre-made candles should take over a week to ship. I don't think I can order from any company that's affiliated with them ever again!
Worst site on the internet
Slow and inefficient!
I found out about Sneakpeeq when I downloaded the Gyft app and received a free $5 gift certificate. I was surprised when I clicked on the first thing and it was free since I had no idea what this site was. So I decided to order the item and used my gift certificate. I ended up only paying 95 cents for the whole order including shipping.
Before I ordered, I looked at reviews and found pretty much no one had anything good to say about Sneakpeeq so I didn't have much hope. The reviews said shipping takes forever so I was surprised when there was a package at my door 5 days later.
I also ordered another item and Sneakpeeq had sent me an email saying my order had been cancelled with no reason why so I have no idea why it was "cancelled". Two days later, there was another package at my door and it was the purse I ordered! I have no complaints other than getting the "cancelled order" email. I know about three other of my friends placed orders and all of them were cancelled and they haven't received anything yet. Thankfully, I don't think they spent more than a dollar on their orders, but Sneakpeeq refunded their money anyways.
I don't know if I would use this site again just because so many people have had bad experiences that it just seems like a big gambling game when placing an order.
Neat idea - horrible execution
I like the "social" aspect of the site and how it introduces new companies and products I have not encountered before. However, the customer service is mediocre and turnaround time is way beyond what was projected. I ordered some of the RealTechniques makeup brushes, one of each set. The money is withdrawn immediately instead of how many companies just wait until the items ship. After the sale closed, I waited patiently 2 months and nothing showed up. After emailing them, I was told they were just packing the items to ship and to wait another week for them to be delivered. When nothing showed, I contacted customer service again and was told they were packing the items to ship (sounds familiar eh?) whereupon I told them to cancel the order and refund my money. After another 2 weeks I finally was refunded. Seriously, this is the sloppiest execution ever and I'm sure the site is fine for people who don't mind waiting over 2 months + getting empty promises. Just not a good way to do things. There are plenty of other companies that have crazy sales on items and ship within a week. I'm sticking to them.
Everything went well!
I recently bought a Diamond Candle that was largely discounted and I got it very quickly, within 1 1/2 week of completing my order. I just ordered another Diamond Candle tonight and referred a ton of my friends who all got their candles free, just paying 5.95 for shipping and handling.
really long wait time :(
We bought a couple of items from them but the wait time is so long. I think theyre really short on staff as it takes quite a while for them to reply. It's a good thing though that the reps I get are really nice and accommodating. i only wish theyd hire more so our inquiries are answered promptly.
quick question to you guys.
what did you get when you invited over a hundred friends to sneakpeek? and did you ever get something for being the top 3 qualifier in their leaderboard ( per shop)
would appreciate your inputs :)
Sites a JOKE
Takes them no time at all to withdraw the money from your account and a month + I'm still waiting for my things. Have emailed and called-no one ever responds. The place to shop for unique items is ETSY, not this joke of a site.
Decent Customer Service, but ...
I had ordered 2 pairs of leather ballet flats thinking they would be really nice. I have wide feet and they looked perfect for me, at least in the photos. I got them in the mail on time (thank god i didn't try Sneakpeeq during the holidays?) and they were very good quality leather shoes, but got squished in transit, as if someone stuffed them too tightly in the boxes. I wasn't going to wear overly expensive warped shoes that now didn't fit too well, so I called immediately. The rep guy from sneakpeeq didn't have the most professional tone, but he was cordial enough. He explained I could get credit back for them once they receive the shoes. It's happened to me before in an almost identical situation at Groupon, so I thought, ok, that's fair.
So about a week later I checked in my account and no credit. Emailed them and next day, got a response and my credit was added.
I exchanged my credit for different things tonight, so we will see how it goes. (I got a massager, a gold filled necklace and the fancy Jamie Lee Curtis parasol/umbrella). I wasn't happy with the way you can only use a badge at a time (why not all three $50 badge credits at once?).
The photos are inadequate at best. A lot of the items are hard to gauge the size and sometimes don't tell you the dimensions at all (like the jewelry). I wanted to see them in different angles like on eBay, but there's only 1 picture really magnified so the rock looks huge and glamorous on the ring. I guess that's one of the bad things about online shopping, but maybe if the necklace was modeled on someone or a mannequin it would really help.
My subtotal was about $27 but they added tax and shipping to a whopping $50 total. Will update when I get the items, but with other alternatives like Groupon and Amazon (which has nicer products and better service), I am not sure I will shop at Sneakpeeq again unless these items turn out to be very VERY NICE.
Returned wrong item shipped, no refund back and ignored.
I ordered an item off SP and after a month had passed, I e-mailed them asking where my item was since there was no shipping notification. They said it would ship it asap and when I received it, it was the wrong item! So I sent out another e-mail and they sent out a prepaid shipping label. I returned the item to them and although I know they've received the item (thanks to tracking), they didn't reply to my multiple e-mails or refund my money.
I decided to just throw in the towel and let them keep the money since it's a huge waste of my time to deal with such an incompetent company.
I've been shopping with Sneakpeeq for awhile now (a little bit over a year) and have never been mistakenly shipped the wrong item or not shipped an item AT ALL. There *have* been some serious wait times, but nothing to go all postal over. I just recently ordered two Diamond Candles (on 2/13) and just received notification this morning that they shipped (2/27), so it looks like Sneakpeeq met their established "promise" of shipping out within 14 days. I was a little leery reading some of the other reviews about purchasing Diamond Candles from Sneakpeeq, so I went ahead last night and ordered one directly from the manufacturer. Lo and behold, I received notification this morning that my candle had shipped. I don't know if I just have impeccable timing or if it was a coincidence or what, but I'm happy knowing that BOTH my orders (one from Sneakpeeq and one from Diamond Candles) are in the mail already.
Regarding Customer Service, although I have had to wait a few days in some instances for a response, most times I get a reply the same day. Just in the last month, two of my badges stopped appearing for selection on my peeqs (one for 20% off and one for Free Shipping), so I contacted Support and was given replacement badges right away. No complaints from me!