Smarthome.com Reviews

Smarthome.com
( 1 reviews )

Smarthome.com is a website and company which calls themselves the “Home Automation Superstore” and claims to be one of the world’s largest home automation retailers. 

How Does Smarthome.com Work?

According to their website, Smarthome.com is the “easy-to-use” source for thousands of affordable lighting, security, and home entertainment products that the average homeowner can safely install themselves and which will improve their home’s comfort and convenience. 

Their website says that their team of product specialists strive to deliver the newest cutting edge products at the best possible prices, and they are happy to distribute products that use the award winning Insteon technology. They call Insteon the “gold standard” of networking technology for the connected home.

Customers who are interested in searching through their current inventory can do so by category, including Starter Kits & Hubs, Lights & Appliances, Thermostats & HVAC, Security & Cameras, Door Locks, Sensors, Home Theater, and more.  

Cost/Price Plans

As most customers are aware, since this company carries so many different products at this time, there is really no way to quote a standard or static price range for the items you will find here, as they will change throughout the year due to availability, promotions, sales, and addition of new items. 

Refund Policy

This website says that their customers are eligible for a 30 Day Return Policy on most products purchased through this website.

Returns must be in new condition with all original packaging and accessories in order to receive a refund, and returns must include proof of purchase and a copy of the Return Merchandise Authorization which was issued to them by Smarthome’s Customer Service team.

All returns must be postmarked within the first 30 days of the original shipping date, and refunds will be credited to the original method of payment for the original purchase price, less the cost of shipping.

This company does have quite a few exceptions to their Return Policy, however, including Open-Box Items, Insteon Refurbished Items, Software Products, Custom Etched Products, Special Order Products, and more. Customers should refer to their website for the most up to date and accurate information.

Customer Service Contact Info

Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can do so by phone at Trufora or by email at [email protected]

Reputation

First and foremost, when it comes to companies that offer this many different products, customers will always be best served to look for reviews of the individual products they are considering purchasing, as this will provide the most accurate and relevant information. 

Unfortunately at this time it appears that this company receives generally mixed reviews from their customers.

There are many complaints about customers who claimed that they received the wrong product and had trouble dealing with Customer Service to fix the problem, but there are also many customers who had no trouble with this company and were happy with what they purchased.  

Competitors and Alternatives?

There are many different companies that sell home automation products, as well as many different stores and online retailers where these products can be purchased. Customers who are interested in these types of products will have the best opportunity to find alternatives based on the category of product, like entertainment products or security items. 

If you have any experience with SmartHome or their products, please leave your reviews below.

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Smarthome.com Customer Reviews

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Bought item, returned and not refunded but charged again
November 13, 2019

This company charged me at the time of my order. Their records show that they owe me a refund. A year later no refund cane and they charged me again for the item. The bank refunded my money, still no refund from Smarthome. 1 month later Smart home charged me for the item again.

Has this happened to you?

Tell me at [email protected]

I’m thinking of league action. This order was in 2018.

I would give o stars but this review system won’t let me publish with out giving at least 1 star.

My opinion, DON’T BUY FROM THEM.

GiselaGreenlee June 11, 2021

They tried to scam me as well, they used a fake shipping document (showing my name and address and Ho Qi Nhan as the shipper) to obtain the payment from PayPal, but I was able to get FedEx involved who confirmed that their shipping document was not for anything shipped to me, nor anything shipped by Donald Puzzle or Ho Qui Nhan, the tracking number belonged to a shipment effected by a large well-known department store, so they are totally scamming people and businesses. I got my money back, there is now an investigation by FedEx as to how a document could be changed on their website, since I didn't click on a link to go to FedEx but opened a new browser window to access their website. I have now involved the FTC as well. I want to make sure they can't scam anyone out of money going forth.