I joined this company because I wanted to be a business owner and make a better life for my family. I have experience with websites and marketing and had full confidence that I could succeed at selling products online.
I was very excited to get started yet I felt a little sick when I saw my website for the first time. It not only looked like a bottom of the barrel website that a child had made but it has only a handful of products and blank spots where out of stock products would be. Nothing about the layout conveyed the message of a professional trustworthy online store. I tried other layouts and they were all just as bad if not worse.
Then also there is my email address. At first it showed up in the address bar with '[email protected]' (i.e. [email protected]) …that could be a security risk! At first I thought they helped me fix that problem, but now it just shows up as “Sheila” and you don’t know I’m [email protected] unless you click on the email, that is if it doesn't go straight to your spam folder because it is flagged for being a girls name.
Still, I believed I could make my business work, so I invested money to upgrade my site. I received my “training” from someone who was very nice, but it was clear he was reading a script, in fact everyone that I have spoken with seems to be reading a script and has no actual experience building a website, marketing a website or maintaining a website. None of them have been able to answer any questions outside of their script.
I started branding my site, and my first marketing campaign on all major social media outlets, only to discover my site was down all day on Saturday. Feeling alarmed I tried to call tech support only to discover…they don’t work on weekends! If my site is having trouble I can only expect help Mon.-Fri during business hours??? How am I supposed to run a business when my site can be down for DAYS??? Today is Wednesday and my site has been down Saturday, part of Sunday, all of Monday, Tuesday and now Wednesday.
I called in first thing monday only to be told “You are not the only one experiencing this problem, all of the sites are down…This happens sometimes.” When I inquired how often I could expect this to happen I was again told “It doesn’t happen often. They are just doing updates to all of the sites. It happens sometimes… You might not experience it again for a year but there is no way to know when. It just happens sometimes”… He was very condesending and acted like it was no big deal.
Again I called on Tuesday and was told "Sheila, all of the sites are down, you are not the only one affected" & I said I'm sure your other customers are just as angry & he said "Sheila, you are the only one complaining" (which is either a flat out lie or he has no other customers because nobody would just sit back all calm while they were losing money & customers for days) I told him I don't not like being patted on the head and told everything was ok while I was losing customers, people were already unfollowing my social Media because of this and he said "I am not trying to pat you on the head, I have a dog at home to do that to"! He refused to connect me with a manager, give me a number for a manager or anything.
I have lost an unknown amount of customers as my site has been down over the last four days. I have lost an unknown amount of revenue. All potential customers that have tried to go to my site have lost confidence in me as I appear to be an invalid site. All affiliate programs I have signed up will most likely not except my application. Since I have begun branding my site and started the marketing process already there is no way of knowing how many customers I have so far lost.
The site and the email are unprofessional, they don’t offer editable images to be used for marketing you have to copy & paste images from their store, the videos you can add to your site are old, badly produced and not at all professional, some actualy look like they were shot in a cluttered apartment in the early 90's (i.e. the pizza stone video) and your site can be down for days and you have no way to fix it.
I called my bank today and reported them as a scam, the bank is reversing my funds since emerchantclub refuses to refund me and they are not delivering what I paid for. I had to cancel my bank card so they can't take any more of my money. Do not trust them they are only care about up-selling you "better" websites that are built by people that have no idea what they are doing.