Much like the other customer who made an order on December 11th, paid for expedited shipping, and then has never received the product (but HAS received the lousiest customer service ever), I too have had an near-identical experience. I made an order a full EIGHT DAYS earlier than my fellow customer (December 3) and have never received my Slickwrap which is/was intended as a Christmas gift. Every time I write to their customer service center, I end up getting the same, very late, very delayed, reply from a customer service agent. Here's a full transcript of what they say:
"Sorry for the delay, due to the high volume of orders we have from our recent sales this is our busiest time of the year. We are working very hard to try and fulfill all our customers' orders in a timely fashion. At this time your order is loose in our facility amongst many others. We do indicate sales can affect processing times and also that selecting faster shipping methods don't sped up our processing. I'm very sorry for the inconvenience, if you'd like I can refund the difference for the Fedex shipping and send it out USPS."
This was from December 12, nine days after I ordered a Slickwrap AND paid for two-day shipping on an item that was listed on their site as "in-stock." Take special note of the offer to refund the FedEx charge and send it USPS. I mean, what kind of business ethic is this?!? The only reasonable thing to say after a nine-day gap between expedited order and customer service communication is something along the lines of: "I'm really sorry, this is unacceptable, I will see to it personally that this 'in-stock' item is sent out to you today via FedEx AND I am going to credit you the expedited shipping fee for your inconvenience." But nope. Not that at all. In fact, at this point I am beginning to think that this is a company run by 16 year olds (no offense to 16 year olds out there)
Flash forward to yesterday, December 21, now a full 18 days after I ordered an "in-stock" item and paid for expedited shipping (almost $12, mind you). I had written to inquire, again, about the delivery's whereabouts and to voice my frustration about their lack of service. Here's what I received in reply (which took at least three or four days to arrive):
"My apologies again for the delay, as I offered previously, if you'd like I can refund the difference for the Fedex shipping and send it out USPS. Your order is loose in our facility amongst thousands of other orders. Our packaging and shipping departments are working hard to get orders completed. Sorry for the inconvenience."
Again, completely unacceptable, patronizing, and flat-out WRONG! Probably most annoyingly of all, every customer service rep has clearly been told to sign off their emails with "With Love" and they refer to themselves as the "Slickwraps Happiness Team." Well, you know what, "Team"?? That's wishful thinking if ever I heard it.
And now I too am trying to cancel but they are not replying. Ridiculous.
My parting advice to online shoppers everywhere: DO NOT DO BUSINESS WITH SLICKWRAPS. THEY ARE INCOMPETENT CON ARTISTS.