SilverScript Reviews

My PCP sent in a script on 10/25 ---- it is now 11/6 - 2 weeks later - and it still has not been processed. I called a week ago and was told to "rest assure it will be shipped within 2 day"... I called again today and was told the exact same thing.

How can I believe them when I am getting nothing by a scripted message. I requested to speak to a supervisor and was told that due to Covid they were all working from home - which makes sense.

We are in a renewal period - I will be looking for a new provider - since AETNA took over they have been nothing but a headache.

I bought SilverScript Choice last year because while the monthly payment of about $30 was higher, the deductible for the year was $250. The 2022 Notice of Changes showed a premium increase of about $1 a month.

Great, right? Except, slipped into another part of the notice was that the deductible was up to $480. Factoring the deductible into the calculations, the monthly premium plus deductible was up over $20, or a bit more than a 66% increase.

The SilverScript customer service tried to blame the change on Medicare. I'll be changing providers.

This PDP is an abomination. You can't even get their formulary and cost list before you purchase it. I have a pending complaint about how my plan (Smart Rx) was misrepresented to me with Medicare and after at least a month have not heard from them.

The reason I bought it in the first place was because it was the highest scored plan recommended thru

the E-Health website. E-Health takes into account all your medications and scores the plan best suited to your needs.

To get to the point, my estimated costs for this year will be 10 times that for last year. Something is very very wrong in the way this plan is represented. There has to be an ombudsman somewhere and, if Medicare does not come thru with an acceptable resolution, I will work at trying to right this egregious wrong.

For the moment, I strongly advise that you run for the hills when you see the brand name Aetna SilverScript. (I believe they recently formed a partnership with CVS.) Seniors living on a limited income must have confidence that E-Health is a reliable source.

Again, this whole hassle has been nothing but an abomination. I also spoke hours on the phone with their reps who can hardly speak English. The irony, when you realize what you've bought into, your health will deteriorate even further and you’ll need them even more.

It seems the only options now are the discount coupon programs. (My doctors, I’m sure, will just love having to call in prescriptions to different pharmacies for each? Where is the accountability?

We require life saving medications. It took me over 2 months to get a refill of medications taken for 20 years and that they had refilled before. NOTE: These are refills, nothing new. Our doctor's office hates them because of the amount of hassle and repeat calls required.

Don't expect anyone that you call with them to know how to help you or to speak intelligently. I am never rude (it doesn't help), but there staff is incompetent. You can go up the ladder to supervisor (only after an hour on the phone with a first level representative) and the supervisor will read your member web page to you three or four times. What she reads will not match the page you log into.

After over (no kidding) 30 hours invested in phone time, you might (or not) get a prescription filled. It is the worst company I have ever had to deal with.

I was a member for approximately 10 years fell behind 1 payment, received bill for 2 pmnts sent check for 2 pmnts then received call telling me I was cancelled but make 2 pmnts by phone and i did they have 4 pmnts they gave me reinstatement # and transaction # for electronic pmnt told all set, went to pick up meds no ins was cancelled.

For next 3 days 5.5 hrs on phone and flat out lied to had to call medicare for help, they enrolled me in new company silver script has not returned my money and will now not let me speak to anyone in company based in america only what they call my team. Please folks stay away from these foreign based crooks.

BILL ELLIS

my wife takes crestor generic which in 2019 it was a tier 2 at 13.00 and this year (2020) they moved it to a tier 3 and a 350.00 deductible before coverage. Then it is 47.00 a month after deduct is covered. I got a coupon for good RX and paid cash at Kroger for 21.10 for a 90 day supply.

How can they do this? I also take jardiance which is also a 350.0 deductible and 47.00 a month after deduct is met. Don't know what to do about this. Not much of a savings!

The absolute worst, stay away from this as a part d drug plan. Terrible customer service, tried to cancel they put me on hold and never came back on the line. I just sent two registered letters to both addresses- st. Louis, mo. And pittsburg, pa. In reference to ending my business with them as of dec 31 2019.

If I can save anyone from dealing with this corporation I am glad to do so thru this review. This drug plan is administered by cvs caremark. Will not do business with cvs from this day forward.

It is very difficult to get meds for chronic conditions on a consistent basis. You request a refill and they refuse to cover it. At this point you are almost out of meds. They take a long time deciding, deny it several times and finally do the right thing and pay. At this point they send letters to let you know the meds are covered and will be for the foreseeable future. You get 1-2 refills and begin the process again, leaving people without medications needed to live

I would never get this plan. It is a nightmare and causes anxiety and fear for absolutely no reason other than at every level they refuse to go back through their own notes. My husband retired from New York State and we are forced into this plan because the state doesn't consider whether we get meds or not.

RUN!

C