Showaround is a company that helps travelers find a local resident to show them around the city they are visiting, as well as helps locals earn money helping out interested travelers.
How Does It Work?
According to their website, most people are aware that living in a city and visiting a city are very different experiences, and that sometimes what you really want is to see a city the way that the locals are able to, with all the tips, tricks, and secrets about what the city really has to offer.
Showaround helps travelers connect with local residents who are interested in helping you plan and arrange trips around their own city.
Their website says that your authentic experience can begin from the moment you arrive in the airport to the day that you leave, depending on how you choose to arrange your tours.
Travelers will be able to go through the locals in the city they are visiting using the website or mobile app and then choose the local that seems to best suit the type of experiences they are interested in.
The website also says that locals will be completely in charge of their own schedule, when they are available, and are always in charge of whether or not they would like to accept a requested tour from any customer.
This company says that they currently offer a mobile application for both iOS and Android devices.
Their website is very clear that all hourly rates are set by the locals who provide the tours in their various cities and that these rates can change at any time.
When it comes to tour providers, they should be aware that an 18% commission fee will be deducted from the final booking price before the money is taken from the escrow account and placed into your account.
The earliest the money will be placed into your account is 24 hours after your tour is completed and the company feels confident that no problems or issues have occurred during your tour.
Because this company works in arranging personal tours, it is understandable that they do not provide a single standard Refund Policy that covers all circumstances for cancellations.
Instead, they simply say that if you have confirmed and paid for a booking with one of their local tour givers, you must contact their Customer Service team by either phone or email in order to cancel your reservation and explain your situation.
They will confirm your cancellation by email and the amount of the refund will be dependent on both the timing of your cancellation and the reason why you had to cancel.
They do acknowledge that full refunds will be given in certain cases.
In addition, if you experience a problem during a tour that you believe may justify a refund of some of your fees, they do ask that you contact their Customer Service team as soon as possible so your issue can be addressed.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at +353 1 254 4809 or by email at [email protected]
Unfortunately this company does not have many reviews at this time period, making it difficult for prospective customers to know whether or not this is a service they would like use.
However, it is important to point out that all locals are rated by travelers who have worked with them in the past, and the more positive reviews they receive, the more highly recommended they are to new travelers looking to arrange tours.
Competitors and Alternatives?
There are many other websites that try and help travelers arrange very specific experiences within the local communities where they are traveling, like having meals with a local family.
Some examples of sites people can find and request time with locals, like Craigslist or other general information boards.
Customers will just really need to consider what kind of experience they are looking for before they choose an alternative to this website.
If you have any experience with Showaround or their services, please leave your reviews below.
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