Fray Apparel Reviews

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Fray Apparel Customer Reviews
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Don't buy from them!!!
Do not order from this company, complete sham.
Do not order from this company, complete sham. I received extremely shoddy clothing that barely resemble the items pictured on their website and still no reply from the company when emailing them at least 6 times to be given a refund.
$120 completely thrown away, I'm kicking myself for not researching this company further before purchasing. Do not order from this company!!! Completely fraudulent!!
SCAM!!!
Fray is a scam!!
ZERO stars
This company is a complete fraud. I ordered the O neck split dress. When it arrived I tried it on and did not care for the fit.
I promptly contacted the company for a return shipping label. They REFUSED to send a label unless I sent a picture. I have never in my life had to send a picture of merchandise before returning it. I had the dress on for maybe 5 minutes tops.
I just want to send it back and receive a refund. Horrible, horrible company!
Yes a Scam!
NOT worth it! The product I ordered the Fray O Neck dress is not the same quality fabric as what the pictures portray it to be. It does not look anything like what I thought I had ordered and it took over a month to get to me. There is no way I am ordering from their website again.
NOT Worthwhile!
Clothing NOT as advertised
The 2 items I purchased took 6 weeks to arrive. The material used was not linen, as described on the site. The shape of the dress was also unwearable. The website is misleading.
Immediately asked for a refund, but offered store credit. Insisted on the refund and have not heard back since.
Avoid this online store.
Clothes are NOTHING like the photos online
I ordered a pair of pants and after 9 weeks of waiting they finally arrived but they were nothing like the photo online.
So I emailed Fray with my bad review and someone actually got back to me within 2 days offering me a free item of equal value and also said I did not have to return the pants.
So I ordered a romper which also took 9 weeks to arrive and it is also nothing like the photo online, but at least it was free. Now I know to NEVER use this site again!
SCAM!!! CLOTHING IS CHEAP AND NOT AS PICTURED!! SADLY I PLACED ORDER AND WANTED A RETURN AND THEY NOT RESPOND SO NOW I AM STUCK WITH IT ALL!!!
SCAM!!!!
Bad news.
Still haven't received my shipmet
Same story here. Bad news. I am calling my CC company to refute the charge tomorrow.
Terrible clothes, terrible customer service
The Fray Shop is absolutely terrible, both with their products and their customer service. I received my order five weeks after ordering it and the shirt was literally a piece of crap - think Forever 21 quality, but worse. The shirt was scratching up against my skin and made me super itchy.
I contacted customer service to let them know I want to return the item (and get a full refund) and they responded each time by ignoring my request.
"We can exchange it for another item." No, I want to RETURN the shirt.
"Do you want a refund or a credit?" I told you, I want a refund.
"Can you send us a picture of the item?" No, why? I only ordered ONE item. If you can't track the ONE item I ordered, you've got bigger problems.
Each email takes ONE whole day. They are purposely dragging this out as long as possible so they don't need to take back their inventory.
TERRIBLE CUSTOMER SERVICE.
Order #34740 -PATHETIC SERVICE!
I cannot believe the unprofessional attitude this company has (I now doubt the existence of this company). I ordered a dress more than a month back and every time I email them asking the status of my dress, I get a standard, generic mail with a tracking link that does not work.
There is absolutely no way you can contact these guys since there is no helpline or contact number. You have to rely on just emails, which are answered by robots I feel. My money has gone down to drain and I know I will never get my dress or the refund.
I want to warn other people here - NEVER EVER BUY FROM THIS WEBSITE! IT'S A SHAM!