Shift.com Reviews

Buyer BEWARE!! I purchased a 2013 Audi A7 from shift on 3/18/21. When the car was delivered to me I noticed a few features were not included that they advertised online. I contacted my sales agent that same day and she told me someone would call me within 48 hours. 4 days go by and nothing. I call in and speak to another rep who says the same thing. Again no one calls me. So I file a complaint and a review with BBB. I get a call the very next morning.

After some back and forth Rafael from their Customer loyalty team refunds me $500. Fast forward to the week of 4/5. I have the vehicle fully serviced at an Audi dealership. During the service they notice 3 different things that were wrong with the vehicle. One of them causing me to not be about to drive the vehicle. So I get the car on 3/18 and it goes into the shop on 4/5 for servicing. That is 19 days I have owned the car. And Shift says that the issues which include from worst to least is

1.Fluid migration to where steering fluid is leaking into the transmission valve (undrivable)

2. Engine mounts are sagging and leaking.

3. Upper and lower arm bushings are torn, are from me driving the car during those 19 days.

I have an email from Rafael who said he would have shift pay the cost for the repairs done by Audi as long as he got a diagnosis. Well when I sent him the repair cost of $5000 and diagnosis the script totally changed. He offered to have the car inspected by his mechanics who couldn't even find the issues prior to sell. I told him I was not interested.

He then offered me a breakdown of what his mechanics would charge for labor and parts. It was a fraction of the cost of Audi's so I don't trust that I will get a warranty on the labor or parts and I have a good feeling their parts are not going to be OEM. He offered me $1200 dollars to compensate for the $5000 I was quoted from Audi..

I have already come out of pocket $1700 to fix the major issue so that I can drive the car. I have hired an attorney and I guess I am going to have to spend more money. But it will be well worth it to expose this company. I have photos and documentation from Audi showing that these issues have been going on for some time. I even emailed them to Rafael.

I’ll add my 2 cents to all the negative reviews. They totally screwed up my Arizona registration. I bought a car in December, and they didn’t submit the AZ application until April. Because of the virus, I couldn’t visit my aging mother for a year, and thanks to Shift’s incompetence, I still can’t. And communication has been horrible! They won’t tell me what’s going on!

Require you to sign Power of Attorney and sign the car over without listing mileage and sales date. I would not take that risk. Rep got angry when I questioned it and did not put me in touch with a supervisor. You also don't get any copies of what you sign. Try to find out info on their process online - you can't. Thank Heavens for reviews that provided some clarity.

They take your car while it still officially belongs to you, check it out further (then potentially change the price they offer!) and then use the Power of Attorney you signed to change over the title. That's a whole lot of trust they ask of you!

What if anything happens while they drive off your property?

No thanks. Very high risk transaction! Seller BEWARE!

Vanessa from Shift was very proactive prior to selling me my vehicle. There were issues with the financing that changed my terms but I was willing to overlook that because I really wanted the car. But after receiving my vehicle on a Friday I communicated with Vanessa that same day to let her that some of the features that were advertised on the vehicle were not actually a part of the vehicle. She told me not to worry and that she would have someone call me.

Well Sunday rolls around and no one has called so I call myself and speak to a young lady that said she would forward my concern to the sales team since they are the only ones that could make help with this.

As of today (Thursday) no one has called me. So I called again and spoke to another young lady that said the sales team said there was nothing they could do since it was post-purchase. But she said she would look further into it and get back to me. I don't think she will. I love the car, wish I had the features they listed when selling it. I would stray away from Shift.com. they seem to do the bait and switch. They will most likely call me after my 7 day return had expired.

Also another thing. Do not, DO NOT purchase the extended warranties or dent protection. If you read the contracts they hardly cover anything. The warranty on the drivetrain states you must show detailed proof of maintenance done on the car since it was first driven..... Well we are buying used cars. We don't have that info.

And the dent protection well only cover dents up to 2 inches and if there is paint removed due to the dent then forget it you are not covered. Same goes for the chip in the windshield. Only covers 2 inches and it cannot be a crack. Only a chip caused by anything other than rocks, road debris, trees...etc. The warranties aren't worth anything. Just Google the warranty companies before you decide to purchase it

This company is incredibly shady, first they quoted me $5,000 for my 2011 Dodge caliber in fair condition. Figured I'd go forward with it. Then after I booked the appointment I got a message an hour later it would be $4800. Which was for no reason at all. The acouple days later I get a call and the gal said that since the milage was incorrect, it would bump down $4800.... Ok that's fine seeing how they changed the quote to that anyway for no reason at all. Then 5 hours later I get a text from.some guy who can't get his story straight at all. And says now it's down to $4200... Why? Because of the milage. If a company cannot keep their story straight, what makes me.think I'll even get paid after I sign the vehicle over?

Don't trust these hacks