Shapermint Reviews

I saw Shapermint advertisements on Facebook, and the bras that they advertised looked like bras that would be comfortable in the hot summer months.

I decided to order just one bra to give it a try. If I liked it, I would purchase a couple more bras, but it seemed wise to start with just one. Imagine my surprise then, when on my credit card statement, there were two charges from Shapermint, one for the bra I had ordered, and another, even higher charge for something else.

With some investigating, I discovered that Shapermint decided to sell me a two-pack of bras and charged me for them without my permission! They just used my credit card information and charged me for items I didn't even want! I contacted customer service, during the correct business hours, but no matter what options I chose on their voice menu, I was unable to get a live person to speak to me or to even text with me.

I resorted to emailing about my problem. At first, I got some auto-generated emails that were useless in helping with me, so I complained bitterly in an email and said that I would post one star reviews if I did not get my money back for the bras that I did not order.

Also, time was passing, and the three bras I was charged for were lost in the mail somewhere. My bitter complaints actually got some attention. A real person responded and said that ALL of my money, the charges for all three bras was going to be returned to me.

I have waited beyond the five to ten business days that I should wait to have my money refunded, and NOTHING has been refunded to my credit card account.

I reached out to customer service again, and received a useless email that was unrelated to my complaint. I guess I am never going to get my money back, and I have three bras here that are too big for me, even though, yes, I did carefully follow the sizing charts.

This was THE WORST EXPERIENCE I HAVE EVER HAD in ordering something online.

This is a HORRIBLE company with even worse customer service. There is no way to talk to an actual customer service person and trying to get resolution from a bot is impossible. My order took 3 weeks to arrive and it wasn't even close to what I ordered. I have a feeling I am out of 40 bucks and stuck with 3 bras I did not order and aren't even wearable due to the horrible fit.

I made an order on Feb 1 and as of Feb 27th, I have yet to receive my order. At first they sent me a couple of messages saying there was a delay in shipping. Now there is no correspondence. When I talked to customer service, they told me there is nothing they can do since the order has been shipped. What a scam!!!!! They took my money and I have nothing!!

No matter how good Shapermint is at advertising, when you have such poor customer service, your marketing efforts will fall on deaf ears.

Telling me that you are out of the bras I ordered and you are substituting different ones (while you continue to advertise the same ones I ordered) is wrong! Obviously, you just don't want to honor the promised sale price.

Why should I pay for items I didn't order and don't want? It's amazing how quickly you turned me into a one time only customer!

Stay away from this company!!!! I placed an order for two bras on Oct 16. After 6 weeks the tracking info stated that it was en route to be delivered. One week later it stated "attempted delivery" and was now being shipped back. My intercom is linked to my cell...there's no way an attempt was made and I was home.

Then I find out the bras were shipped from two separate warehouses (China) and one is still to be delivered.

Three weeks later I see that they attempted to deliver to a business...WTH!!! I spoke to an agent who advised me that I would receive a refund....two weeks later still no refund. I speak to an agent again online and told the refund was applied again.

Two weeks later....still no refund! Now I'm being told the refund was applied to a card ending in 8412....I don't have a credit card ending in that number!

I sent an email with a copy of my credit card statement which shows the purchase and credit card number. Was told they can only refund to the card it was purchased on even though I provided proof they got the wrong card number. I've given up trying to get my money.

Clearly I'm not alone in being victimized by this company based on the comments. Again, DO NOT GIVE THIS COMPANY YOUR MONEY! You WILL regret it!