SelfDecode.com is the online home of SelfDecode, a company that says their goal is to help people decode their genome in order to uncover their genetic weaknesses and learn how to “play to your strengths.”
How Does It Work?
According to their website, SelfDecode.com is a personalized health report service which gives people the ability to obtain detailed information and reports based on their genome.
At this time SelfDecode does not have the necessary authorization to process customer genomes on their own, so customers will have to have an existing DNA test from 23andme, AncestryDNA, FamilyTree, or Courtagen. If you have not yet had a genetic test performed, they personally recommend using 23andMe.
Once you upload your genetic test to their website, they will run an SNP analyzer on your genome and then compile your results into a unified report which focuses on more than 100 different categories.
This analyzer gives letter scores similar to report cards. An A+ rating will indicate a trait or issue that your genome functions well with. A C indicates that you are average, and an F indicates that you should pay attention to that SNP as it might be problematic. If your file doesn't contain enough SNPs to make a conclusion, the SNP pack won't show up.
Is It Safe?
This website is very clear that all the information provided by this website is not intended to treat, diagnose, or cure any conditions – it is for educational purposes alone. No customer of this service should ever take any drastic action or an action that could have side effects based on the information this website gives you.
In fact, the only action customers should take after reviewing the analysis of this website is an action that would be healthy and advised even if it didn’t have this particular genetic information.
If something in your genetic report “alarms you,” then SelfDecode says that you should speak directly with your doctor for a better understanding of what your results truly mean.
At this time, the website provides their customers with an Individual User plan which is priced at $59 per year and which includes one file upload, all available health reports, full site access, weekly software updates, daily content updates, and the ability to cancel at any time. Customers can also purchase a Family Plan, which will be priced at $118 per year, and will include all the features of the Individual User plan except it will manage three file uploads instead of one.
This website actually also provides professional user plans as well, but these are significantly more involved as regards the plan features, and they are more expensive as well. Providers will want to refer to their website for the most accurate and detailed information.
This company does not provide their customers with any kind of fully detailed, published Refund or Cancellation Policy at this time. Customers who look at their Terms and Conditions, however, will see that they do include a single statement which says “Refunds will be refused to subscribers who have uploaded their genotype to SelfDecode and have accessed the site.”
This means that customers who have signed up for an account but who have actually accessed their website after uploading their genotype will have no opportunity to receive a refund from this company. It is unclear, but if you haven’t accessed the site after uploading your genotype, you should still have a chance to request a refund.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at [email protected]
Unfortunately most of the reviews available for this product at this time come from affiliate or partner websites that earn commissions from the sale of this product, making it difficult to know how biased or unbiased these reviews may be.
The truth is that these types of services are actually very controversial. Most medical and scientific professionals are very concerned that customers will have serious difficulty being able to correctly interpret the meaning of their results, and that these kinds of tests simply shouldn’t be performed without a doctor to help you through the process.
Competitors and Alternatives?
Obviously this company is providing a very specific kind of service that isn’t readily available outside of the doctor’s office, but there are a few other competitors with the most well-known being Livewello. In addition, some genetic testing services, like 23 and Me, provide their own genetic medical interpretation.
If you have experience with this company or their products, please leave your SelfDecode.com reviews below.
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