SecureDataRecovery.com is the online home of Secure Data Recovery Services, a company that says they provide both remote and in house data recovery and hard drive repair at their more than 40 offices across the US.
How Does It Work?
According to their website, the goal of Secure Data Recovery Services has always been to provide their customers with reliable services partnered with clear price estimates and fast turnaround times.
The reality is that most people have unfortunately had personal experience with computer problems, failures, loss of data and information, and they know how devastating it can be to lose important documents or even personal family photos. The ability to recover that information can be incredibly important on many levels.
Whenever you encounter one of these problems with your computer, you can go to their website, fill out an informational form with as much detail as possible regarding your device and the problem or you can contact one of their representatives by phone and walk them through the problem.
Once you are given a case number, you will need to follow their shipping instructions to send them your computer or you can drop it off at a local facility if you live nearby. The engineers will perform several tests to diagnose your problem, and after they have evaluated your computer, they will provide you with a price and turnaround estimate.
As mentioned above, this company does not provide a published pricing list on their website for their customers. Instead, they wait until their team of professionals has the ability to do their own personal evaluation of your equipment and truly understands what kind of work will need to be done before they provide you with a price estimate.
They promise that once they have provided you with your estimate and begin work on your computer, they will verify with you all the recovered files and folder they are able to pull off your computer before you are finally charged.
This company offers their customers something they call their No Data, No Fee Policy. This policy states that during their evaluation, they ask their customers to specify the critical data they want recovered. They will attempt to recover all of this requested information, and make sure that all the data is in working order. Customers will then have the ability to verify the recovered data. If for any reason they are unable to recover all your requested data, they will either address the issue and go back, or customers will not have to pay for their service.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with any questions, concerns, or complaints can do so by phone at 800-388-1266, by email at [email protected], or by submitting them directly to their website by submitting a Help Request.
This company appears to have generally positive reviews from their customers, though it appears that the majority of reviews that are available are from customers that worked with an in-house location. Customers may want to check and see if a nearby location is available for them, and if not, they may want to speak to a company representative directly to determine whether or not they should send in their devices.
Competitors and Alternatives?
There are many different independent computer and information technology companies and services that offer customers this same service with similar guarantees. Customers should look for local providers within their area and then search for their prices, reviews, and reputations before committing to a recovery service.
If you have any experience with this company or their products, please leave your SecureDataRecovery.com reviews below.