SecretShopper.com (Sights On Service, Inc.) is a certified secret shopping company and market research data provider. They have been in business since 1990 and have worked with some of the largest companies around.
The company has grown to offer comprehensive analytics to small and large businesses using their in house staff alongside a plethora of secret shoppers.
They are operating on a global scale and have conducted millions of evaluations and have one of the largest shopper databases.
How Does it Work?
Mystery/Secret shopping is a great way for business owners to evaluate their employees through real life customer feedback.
As a secret shopper you will be tasked with evaluating a business based on a variety of metrics - everything from cleanliness to quality of service.
In exchange for your services you will be duly compensated, and any purchases that you are asked to make will either be reimbursed or factored into your payment.
Signing up with Secret Shopper is free, and as long as you are a reliable person who can follow basic instructions you should qualify to join their database. You do not need any previous experience and they will provide you with all the tools you need to complete a successful shop.
You do need to have access to internet and a computer as you will submit your post shop reports online. You will also need a camera/scanner or some means to provide proof that you completed the task, usually in the form of receipts.
The opportunity is only open to those 18 years and older.
Before you can start you will also have to pass their basic certification test. Afterwards, with your account set up, you can start looking for jobs in your area. Note that there may not be active shops in your vicinity.
A successful mystery shop will pay anywhere from $12 - $25. In some cases this may come in the form of benefits for instance 2 free meals at a restaurant in lieu of payment.
Secret Shopper sends out checks once a month for shops done the previous month.
Business - For business owners Secret Shopper provides a host of tools and data points. They service their clients with actionable market research and have worked with almost every industry out there.
Overall the provide the following services:
- Secret Shopper® Services
- Online Evaluations
- Website Analysis & Design
- Mobile Development
- Online Surveys
- On-Site Evaluations
- Customer Experience
- Competitor Evaluations
- Video Evaluations
- Reward Programs
- On the Phone Evaluations
- And more...
If you need assistance you can get help by phone at (763) 525-1460 or fill out their detailed online contact form.
Online Reviews & Complaints:
SecretShopper.com has an A+ rating with the BBB and have resolved the complaints that were reported to that platform. They have testimonials from many satisfied shoppers who have worked with them and received payment in a timely manner.
Scam Alert - Unfortunately because secret shopping attracts many people looking to make extra money these opportunities are rife with scams.
On SecretShopper.com you will find a warning about scammers using their name to extract fees or trick people into cashing fake checks.
It is free to signup with Secret Shopper and they will never ask you to wire money via MoneyGram or Western Union. If you have been contacted by a suspicious company report them to the FTC at www.ftccomplaintassistant.gov.
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