3 ‘SecondSpin.com’ Reviews
STAY AWAY!!! horrible customer service, nonstop array of site and personnel errors
I ordered several out of print CDs and DVDs almost 2 months ago. First, they shipped them all to a mutilated version of an old address that had since been updated in their system, which resulted in the first shipment attempt being returned to them. Second, the reshipment process was completely broken - they sent a link to confirm corrected delivery address, and the link did not work at all, on any OS, from any of multiple computers and locations. After a series of lengthy delays in communication with their nonexistent email support (they don't give you any option to actually speak with someone), the order was reshipped to yet another bad address that did not match what was provided, and which caused USPS to reject the package due to a non-existent address. Throughout this entire cycle I continued to request tracking and status information which they would never provide until after it had already failed. Had they communicated on any reasonable timeframe over the 10 days of the failed proceedings, i could easily have intervened with the USPS to correct the matter for them (since they apparently can't be troubled to fix anything themselves). Then, they notified me by email again that my shipment would be retried AGAIN. once again i got the broken mailing address update link and once again had to go through a multiday mess of emails with customer service to confirm the address for shipment. In multiple emails over almost 2 weeks they continued to assure me my package had been sent, but that they couldn't provide tracking. After almost two weeks they contacted me again to inform me that they never shipped it as claimed and that their policy was not to reship it due to previous failed attempts. Absolutely unbelievably awful customer service and a clusterf*ck of an organization that has no clue what it is doing.
Truly disgusting. They are Robbers all the way
They make you pay to ship, claiming they will reimburse you but they don't i paid 16.61 to ship a box of cds and they gave me back only 5.26
I also sent them 71.00 worth of cds and they gave me only 53.50 claiming that 7 of the cds were scratched, 1 they were not buying, and 2 that were not in the database. they also deducted ..16x35 for scratched jewelcases (what about the 16 extra jewelcases for the cds they did not accept? and then they charged another .35 times 17 for resurfacing? They pull this crap on every order they receive. They are truly disgusting. You will waste your time and lose your cds and only end up with a few dollars if any. Most people will send in the cds, not bother to write down first what they paid and what they were promised and fail to compare the actual money received. The first few times I didn't keep track either. The first and second time I caught them robbing me I ignored it and continued to send things in. but they will find things wrong with EVERY order. I will use declutter instead or one of many other choices out there.
Worst Resell Experience They Will Steal From You
I have dealt with this company on three separate occasions. First time was OK, second was poor, and the most recent time was absolutely terrible. My second time selling to this company I had a larger order and needed to ship two separate packages. Well they receive the smallest package of course and say they never got the second at the warehouse. So after several disgruntled emails, they finally "found" my second package and I did not receive even half of what was estimated in payout. The third was most recent time dealing with this company and selling them my used CDs, DVDs, and games. They never notify me of receiving the package so once again I had to send several emails before finally getting a response five weekdays later, not within 48 hours like they promise on their website. Also there is no phone number to talk to people, only email. Finally get a response and they cannot "find" my package once again. Another week later they finally find it and inspect, and totally leave out one very large item that would have been the most profitable out of my entire sell order. Not only do they neglect to even list this item on the accepted/rejected list, the complete stand up collection of Richard Pryor estimated to be about $13.00, but they completely make up two items in its place that I definitely know were not in my sell order averaging about $1.50. This company will basically steal from it's own customers. Do not sell to this company. The customer service is sub par at most and the morally sound warehouse, sarcasm of course, is awful. I don't know how these people sleep at night. I am so angry, annoyed, and frustrated. My mistake for ever using them again. I would rate them -1 star if I could.