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About is an online transcription service that says they are constantly analyzing and improving their service in order to be the best possible place for people to receive transcription services online. 

How Does It Work?

According to their website, has developed an online transcription service which manages the process from beginning to end and delivers what they believe to be high quality transcripts. All their work is done by freelance, home based transcribers and then managed via the Internet. 

They promise that their system is set up to handle large volumes of transcription without compromising on accuracy or quality. They will distribute the files to their transcribers, vet their work in order to detect or correct any mistakes that were made, and then deliver your files to you. 

Cost/Price Plans

This company says that they offer the lowest transcription rates per audio minute, as long as you provide clean files with American speakers. These rates begin with their Budget Plan which is $0.75 per minute with a five day turnaround, their Regular Plan is $1.50 per minute with a 36 hour turnaround, and their Rush Plan is $3.00 per minute with a 12 hour turnaround.

If you submit audio files to this company that are anything other than clean files with American speakers, the website will automatically add $0.50 per minute to the above rates. Customers who are concerned can use their Quote Calculator to generate an understanding of what their transcription is likely to cost.

Refund Policy

This company does not necessarily have a Refund Policy, even though their FAQ page does say that their circumstances in which they will offer full refunds. 

Their Terms and Conditions, on the other hand, says that this company “will not, under any circumstances, issue cash refunds for early contract cancellation.” If you do have any issues that you are concerned about you can contact their Customer Service team and if they determine that charges were made in error, then they will credit your account for the appropriate amount.     

Customer Service Contact Info

Customers who have questions, concerns, or complaints they would like to direct to their Customer Service team can contact them by phone at 866-941-4131, by email at [email protected], or by submitting them directly to their website through their Contact Us link. 


Unfortunately there are not many reviews available for this company that were written by customers of their transcription services. Most reviews that are available – which still aren’t many – are from people who have had experience working with them as one of their many crowdsourced transcribers.

Fortunately these reviews from part time employees tend to be positive, and reflect well on working with this company. There are people who say that their $10 an hour pay rate is low for this particular field, but once workers get the hang of transcription they can do pretty well working with this company. 

Competitors and Alternatives?

There are many different transcription companies that offer their services online, including TranscribeMe, Quicktate, GMR Transcription, and many others. However, customers may do best to find a company that fits their needs if they search for a company that specializes in their specific industry, whether that is a specific language or topic, like medical or technical transcription.

If you have any experience with this company or their products, please leave your reviews below.

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