Scribd.com Reviews

Scribd.com
( 3 reviews )
Website: www.Scribd.com

Scribd is an online digital library service which, for a monthly subscription fee, offers members access to over 300,000 books and millions of uploaded written works, including landmark court rulings and academic papers.

How Does Scribd Work?

All potential subscribers are able to get a free one month trial of the product to see for themselves whether or not they like it. Once your account is set up, all you have to do is search through their library of offerings and download whatever book you are interested in reading.

Scribd also offers a Store where you can purchase certain items and then have permanent access to them, even if you decide to cancel your membership with their website. 

Cost/Price Plans

All new customers can use the full range of Scribd services completely for free for one month from the date they create their account. At the end of one month's time, you will need to enroll in their paid for subscription services, which costs $8.99 per month. Individual items from the store will have their own varying prices.  

 

Mobile Options

Scribd library books are available to download on a wide variety of mobile readers, including iPhone, iPad, Android, and Kindle Fire. 

Refund Policy

Scribd.com has a variety of different policies depending on what you are hoping to refund. Items from the store can be refunded for up to 60 days after purchase.

Members who have purchased annual subscriptions up front can cancel them and request a refund within the first 60 days as well, though there will be a $9 charge for each month that has elapsed since you made the purchase.

Finally, individual monthly subscription fees may be eligible for refund as well, but each situation will be evaluated on a case by case basis.

Customer Service Contact Info

There is an email address, [email protected], available for customers who need to issue a comment or complaint, as well as a traditional mailing address of 539 Bryant Street, San Francisco, CA, 94107. There does not seem to be a published phone number at this time. 

Reputation

In general Scribd seems to have a very positive reputation, not only from users but also from organizations that have reviewed their services and business model.

Is It Safe?

There does not seem to be any complaints regarding safety at this time.

Competitors and Alternatives?

The digital library market is still pretty limited, but there are some other competitors out there like Oyster Books that customers can use for comparison.  

If you have experience with Scribd or their services, please leave your reviews below.

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Scribd.com Customer Reviews

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Fraud
February 17, 2020
It's basically impossible to cancel your subscription and they suck your money until you end your credit card or their monthly payment on paypal. Stay away from Scribd!

Not at all worth the money for audiobooks
August 8, 2019
I've had a membership for just over a year. All was well for a while. Over the last months I've gone from 10-12 audiobooks a month. Now I get 5 or 6 and all but one disappear within a few days after the first of the months. In other words, I get 1 audiobook a month, not close to unlimited. Their customer service is non-exisistent. They couple times they've responded,they hide behind the excuse it's the publishers. My response is - then perhaps Scribd should learn the art of negotiation but they people doing it now are worthless. Stay away from this scam and go to some of the great public libraries that off non-resident cards and have great catalogues. Google non-resident library cards to get the list.

Not at all what they advertsise for Audiobooks
August 8, 2019
I've had a membership for just over a year. All was well for a while. Over the last months I've gone from 10-12 audiobooks a month. Now I get 5 or 6 and all but one disappear within a few days after the first of the months. In other words, I get 1 audiobook a month, not close to unlimited. Their customer service is non-exisistent. They couple times they've responded,they hide behind the excuse it's the publishers. My response is - then perhaps Scribd should learn the art of negotiation but they people doing it now are worthless. Stay away from this scam and go to some of the great public libraries that off non-resident cards and have great catalogues. Google non-resident library cards to get the list.