Scentbird, found online at Scentbird.com, is a new monthly delivery service that specializes in providing people with a new designer fragrance each month so that you can “date” a new scent before you “marry” it.
How Does Scentbird Work?
According to their website, most people who are interested in purchasing a new perfume or cologne understand that smelling it in person before buying it is a necessary step.
However, most perfumes and colognes will actually smell differently when applied to the skin and worn throughout the day, as your body temperature changes and your circumstances change. A scent that smells wonderful on a sample stick may not actually work for your body and your life.
Scentbird provides their customers with a new sample fragrance each and every month they continue their subscription, so that you can try this scent for a full 30 days before you commit to buying the full sized bottle of fragrance.
Subscribers can choose from more than 450 different designer and niche fragrances, creating your own queue so that you know exactly what fragrances are coming each month. You can change your queue whenever you want, as long as you have your fragrance chosen by the 5th of the month.
If you are unsure of where to begin, the website has a TruScent Recommender quiz that they offer so you can find some scents that might work for you. In addition, as you begin receiving scents you can go online and rate them, so that your recommendations will get more and more accurate over time.
Scentbird does offer a month-to-month plan for $14.95, but they emphasize that purchasing longer subscriptions up front provides a better value for their customers, since a six month subscription is priced at $84.00, or $14.00 per month, and their year-long subscription is priced at $162.00, or $13.50 per month. The website also says that there are no hidden fees or additional charges for Shipping and Handling.
This company is very clear that they are unable to provide their customers with refunds or returns of any kind for their monthly subscriptions and the products they receive in them; this is how they are able to keep their monthly costs so low.
However, if you do purchase a full sized perfume or cologne from their online store, they will provide you with a 15 day window from the date of delivery for you to return this product for a store credit. Unfortunately they do not issue cash refunds at any time.
Customer Service Contact Info
Customers who are interested in contacting Customer Service with questions, concerns, or complaints can do so by email at [email protected] Unfortunately there does not appear to be a phone number for their Customer Service team at this time.
This company is still fairly new so there are not many customer reviews available, but those that are seem to be very positive, especially when written by people who have a complicated or difficult relationship with fragrances.
Competitors and Alternatives?
There are many companies that will offer you a sample of a scent you are interested in without requiring you to sign up for a new perfume each and every month. Most department stores or specialty beauty stores like Sephora.com or Ulta.com will offer small spray bottles or rollerballs of a scent you are interested in buying, though this will not be an option for all perfumes or colognes.
If you have experience with Scentbird or their products, please leave your reviews below.
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