Scent Trunk Reviews
About Scent Trunk
ScentTrunk.com is the online home of Scent Trunk, a company that specializes in a monthly subscription service dedicated to providing their customers with “quality fragrances, hand-crafted and delivered.”
How Does It Work?
According to their website, they understand that their customers might be tired of the same old mass produced fragrances that everyone has, so they provide them with an option to get unique, one of a kind formulas. When you become a member, you will fill out a profile that explains the kind of scents you have liked in the past.
Once you have filled out your profile, you will begin receiving your monthly box filled with three different 2ml sprayers. Each perfume will be provided by a niche or indie perfumer, so you will never receive a mass produced perfume.
Customers will then rate the perfumes they have received, so that each month the company’s understanding of what you like and don’t like will improve. Finally, whenever you find a scent you truly love, you can order a full sized bottle from their website.
In addition, Scent Trunk says that 1.5% of people suffer from persistent depression, and since scent has been well known to influence mood, the company decided that they would contribute 1.5% of their sales to organizations that fight mental illness. Currently they are donating to the Brain and Behaviour Research Foundation, who are working hard to identify causes, improve treatments and one day prevent and cure mental illness.
The price customers will pay for this membership will change depending on how you choose to pay for your subscription. Members who want to pay month-to-month will be charged $18 each month, while those willing to pay for a six month subscription up front will be charged $96 twice a year, which is equivalent to $16 per month. Finally, they also offer an annual subscription for $180 per year, which is equivalent to $15 per month.
This website doesn’t provide any information on a Refund Policy, but this is likely because most monthly subscription services don’t offer refunds. In order to keep their prices reasonable, they are unable to allow customers to simply return anything that they don’t love.
However, if something arrives damaged, defective, or broken, customers should contact Customer Service right away so they can address the issue. In addition, customers are welcome to cancel their subscription at any, without any cancellation fees or penalties.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at [email protected] or by submitting them directly to their website through their Contact Us link at the bottom of the page.
Of the few reviews available for this subscription at this time, all are positive and enthusiastic about this service. Certainly not everyone loves fragrance enough to need multiple different samples for months in a row, but people who are interested in finding a new fragrance will probably really enjoy having personalized options sent directly to their door.
Competitors and Alternatives?
Certainly there are many different monthly subscription services, some of which include sample sizes of fragrances, and there are stores which offer unique fragrance formulas, but not at affordable prices delivered on a monthly basis, so at this time it appears as though Scent Trunk is a fairly unique service.
If you have experience with this company or their products, please leave your Scent Trunk reviews below.