Salon and Spa Marketing Toolkit Reviews
10 ‘Salon and Spa Marketing Toolkit’ Reviews
We signed up for a gold membership and used some of the program but not all of it because we found their copy writing and imagery a bit unrefined for our client base. Of the programs we did use, we followed quite literally and did not experience good results. On a side note, my email somehow got duplicated and I was receiving double emails and although I unsubscribed, I had to email directly a couple times to have the duplicate removed. Because none of the programs we tried worked, we decided not to use them anymore. Since we had already paid in full, we kept our membership although let it idle. A few months ago, I received an invitation to a webinar about generating new clients through facebook. The headline read "how to get 25-40 top quality clients from facebook." The webinar revealed that it was a facebook ad leading to a landing page with a coupon. This interested me because I think facebook is an excellent channel to attract new clients. I signed up for this program and because of my Gold Membership, my account manager contact me right away to get started. She sent over a proof for approval, and we weren't happy with the look/ feel or copy. It was just like the rest of the programs from before, a stock photo and gimmicky feeling copy. We made a few changes and launched the ad. 22 days in, no bites. I reviewed the ad and realized our phone number was incorrect, and an unapproved photo was being used (I should have re-checked it once she posted but in all honesty I had pneumonia and was off work most that time). I texted and emailed my rep and told her to make the changes. I went into the ad and changed the photo myself, upgrading to a carousel with multiple photos on the advice of a close friend who works in advertising at Facebook. I emailed Mike asking what he thought the issue was, why we weren't getting clients, and what elements of the ad could be to blame. What I got in return was a SUPER DEFENSIVE long email, not addressing my questions, and chastising me for changing the photo. He didn't even send it directly to me, he sent it to my rep, and then she sent it to me. It starts off with a curt first of all he isn't 'going to go back and forth with me on this'... His response to my request for some data on the success of this promo w/ his other clients was: "you'll just have to take my word for it." This, and a few other choice statements were somewhat rude. I thought, oops maybe my email came off argumentative, and therefore made him defensive. I took the time to write a really nice email, apologizing if it came off argumentative (have since shown a few objective people who say that it isn't) and went to further explain what we were looking to understand, as well as what our needs were as their client. The response he gave came again not directly, but through his rep. "Mike said he wasn't going back and forth with you on this, we already told you what you needed to do." At that was it.
Now maybe, I am not effectively communicating this exchange, but the way these emails transpired was unhelpful and down right rude on their end. He made if VERY clear that he wasn't going to answer my questions or give me, his client, the courtesy of considering my needs. After the money we spent on our Gold Membership, we definitely weren't treated like gold, not even copper, or any metal for that matter. We were treated like dirt.
I have cancelled our membership. My advice: if you want high quality marketing resources and to feel like an actual client, go elsewhere.
They are ALL about money!!!!! Stay clear of this company. Their work is not good and there are much better companies out there. They are really not out to help you, but just want your money. A very selfish company. Made me pay another month when I clearly asked in advance how to get out of their program. The representative I asked did not mention that I had a time frame to send my request. Awful indeed!!!!!!!
I paid up front for the Website and 6 months of fees and still didn't get my Website! They said I can't get my money back and I never got the Website! I would say something is Shady!
I, lived in Las Vegas for 12 years. Then I moved back to Rochester in 2009. Through use of the internet I was able to continue to work for and contract my services for a Top Agent @ Keller Williams in Las Vegas. We worked for the sellers, the banks and asset management companies, to dispose of their foreclosed homes. We were the #1 selling agents in the office.
Having completed my independent contractor services for the agent in Las Vegas, in August of 2012, I began looking for what would be my next endeavor.
As a self employed business man, I had had an insurance agency, real estate company, entertainment agency, published an event planning guide and promoted a seasonal traveling diner theater show. All businesses, may I be so humble to say were successful.
These businesses produced years of practical, hands on experience, in management, marketing and selling.
Then in my late 60’s, not ready to sit in a rocking chair (retire), I began pondering on what to do now. One of the many considerations was business coaching. After all, I did have many years of experience. Then as luck would have it I answered an ad on Craig’s List and met with brothers Mike and Mark Colosi, owners of the Salon and Spa Marketing Tool Kit.
The first thing after meeting with them was to begin to “check them out”. They were only one of many business opportunities I was exploring. Yes I found some negative responses but considering I had been and business so many years I knew there are going to always be someone who will be dissatisfied and try to ruin a good image. The positive reports definitely over shadowed the negatives.
Since real estate was the last business I was in, time and again both members of my profession and the public never bothered to read or took time to comprehend what was presented to them either in writing or verbal. Because of their negligence it could lead to conflict, as it is so, by some of the negative reports for the Salon and Spa Marketing Tool Kit.
I have been under Mike and Mark’s employ as an independent contractor since Sept of 2012. I can say without a doubt based on my 40 plus years in my own businesses they have one of the best marketing programs for the money on the market. I had been exposed through the years past to hundreds of marketing plans for business. They cost hundreds more….. sometimes thousands and are sold without the continued support that is given by Mike and Mark Colosi for their program.
The monthly fees for providing a newsletter, email marketing services, new movers, group coaching, and one on one on going support, if all used by the purchaser of the program is “a drop in the bucket”. With regards to just the newsletter for clients, it would take me over 8 hours a month to create my own Newsletter in business. If only at $50 an hour, I was worth much more, that’s $400 of time spent that could be used in the Salon; working the business.
The whole program is a bargain. The purchaser needs to work it. Just as when you join a gym. You can’t join, not show up for the exercise and expect for things to improve.
Yes I work with or for them! My long time business credibility name is essential. I would not do so if they were not honest, forthcoming and didn’t provide such a good valued marketing program.
Okay! I guess there could be more than one Kellie out there :-) but now I'm starting to think Janet might be right! That "Kellie" post seems to be too coincidental to NOT be a spam post by Mr. you-know-who. That's why I always read ALL of the reviews.
Truth: Mike is a straight-up guy. He is honest with me and I'm glad I listened. Sure, he could rub you the wrong way if you're defensive - and who isn't when it comes to your own business, but if you're seeking help...would you really bite the hand that feeds you? Mike pointed out problems with my business and help me learn from my mistakes. That's what i paid for and highly recommend his services to any salon or spa business.
These guys hustled my non-tech savvy mother into buying a "mobile site" along with their mobile app.
There's no reason for us to have this and they lied about what the functions are. Mobile site is garbage, app is cookie cutter to the max.
I had researched every option out there for salon marketing help and by far this was the best. I have been a member for two plus years and I have increased my business tremendously with their help, I couldn't be happier to pay $97 per month for what I'm getting. Have you ever priced out what new movers would cost you per month, or Texting and email service, or having a newsletter done for you? Not to mention the ability to talk with other salon owners every two weeks on their conference line, and having Mike and Mark an email away to get their advice? Anytime there is something new, they add it into the program, unbelievable people would complain. I'm surprised they don't charge $299 per month, because I for one would pay it happily!
Their office phone number is on every email, the member website, all over the place, not sure how anyone could miss it. 866-832-8250
They have member email service AND a help desk. They always get back to me in a timely manor.
The monthly fee is part of their program but it is not contractual, you can cancel at any time, but well worth it to continue. To not be aware of it before investing is entirely the investors fault. Sorry, but the monthly is on their video, in their report, on the order form, and in the terms and conditions. It is also read to you when you purchase over the phone, I know because that is how I ordered.
This program is outstanding but is only for owners who are really ready to roll up their sleeves and get involved, if you are not a doer, it's not for you.
One final comment: I had issues with some bad reviews with my salon, you know you can't please everyone!! I know Mike's program has hundreds of happy members because I have been at their live events and have met them. OH, and don't question Mike's integrity unless you really know him, which I do now and he's about as trustworthy as they come, believe me. He's helped me take my business from the brink of collapse to actually making a decent living.
Unbelievably SHADY....I'm not sure where to start, but do NOT buy anything from them. I found the same fee for $97. monthly, cancelled that. Then four months later another $121 recurring fee monthly.
I also attended one of their workshops and it was not a workshop for business owners but for their own marketing purposes.
Do yourself a favor and steer CLEAR!