Rugs USA Reviews
Rugs USA is a company which specializes in the sale of area rugs, as well as other categories of home décor, such as certain furniture items, throw pillows, and lighting solutions.
Obviously, Rugs USA is best known for their large area rug selection, which includes rugs that are contemporary, traditional, animal print, for an outdoor area, for kids, shag, natural fibers, or braided.
They also have a wide selection of clearance rugs, which can be discounted at rates of up to 80% off the standard retail price, as well as regularly have offers of coupon codes and sometimes even Groupon deals so their customers can find the best prices available.
Their furniture selection is more limited than a traditional furniture store, with a focus on dining chairs, ottomans, desks, bar stools, outdoor, coffee tables, and office chairs.
Whenever you order any item from Rugs USA, it will automatically be ground shipped for free, as long as you live within the contiguous United States.
In addition, due to certain laws regarding the online sale of certain items, purchases at RugsUSA.com will not be charged sales tax except to residents of New York state or New Jersey.
If you order an item from this company and determine that you have complaints with your order or are otherwise unsatisfied, you have twenty days in which to return the item for either an exchange or a refund of the purchase price.
Before you can return the item, however, you must contact customer service to receive a return authorization number. Once you have that number, you have seven days to physically return the item to Rugs USA in order for your exchange or refund to be credited.
Unfortunately, personalized and customized items cannot be accepted if returned, unless the problem is that they were either damaged or defective upon arrival.
If you have any experience with Rugs USA or their products, please leave your reviews below.
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Rugs USA Customer Reviews
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Do Not Buy Rugs From This Company Or Their Insurance Mulberry
Stay away from RUGSUSA and do not purchase insurance from their insurance company MULBERRY.
I have purchased 3 rugs from RUGTUGSUSA over the past several years.
One of these rugs was a $150.00 8 ft by 10 ft outdoor rug. I purchased this rug 2 years ago and also I purchased from their insurance company a 5 year insurance policy.
Bottom line, the rug is falling apart on the edges. I called RugsUSA and they brushed me off. Told me they are not responsible for the manufactures defects. Told me to contact their insurance company-- Mulberry. They told me their policy did not include manufacturers defects- Not true.
After threatening them I would leave negative feedback on the internet they agreed to pay me. I submitted the claim on March 4th and they have kept stalling me. The earliest they will pay me will be 3-4 more weeks. 5 WEEKS AFTER SUBMITTING THE CLAIM.
I told them to keep their money. I realize I will never see it.
False advertisement
Horrible customer service and communication. I was told one thing over the phone but another thing via email. The site alleges that returns are easy but it’s anything but. Colors aren’t the same as online. Only one out of the two runners shipped.
Upon inquiry the it turned out that they were out of stock. No estimate on when they will have them again. No one communicated that with me. But they apologized for the lack in communication.
Not What I Ordered
Delivery takes several weeks. They sent me the wrong rug, and never sent the pad, saying it was no longer available. When I requested a refund, they said only if I return the rug. It's a 10'x13' rug, so that's not happening. So now I have to live with a rug that I did not want and did not order.
Your review sounds like mine. I did not receive the 10X13 rug which I ordered but after they investigated the situation they found out that it had been sent to the wrong address. I had put my correct address in the Customer Name Field and some strange address was put in the address field. They said that I had to pick it up. I am 73 yrs old and I have no way to pick up the rug. They then said that they would sell me another one at a 50% savings. What kind of customer support is this?
Beware of 'discounted' return fees!
Billed for 4 rugs, received 3!
Insect Infested Rug
I am writing this review - BUYERS BEWARE. The company sold me a BUG INFESTED RUG and then refuses, despite many assurances that it will make things right, to pay for the damages its product causes.
I ordered a rug from Rugs USA in June of 2020. When it arrived, the package had a strange odor; like it had been sitting in a damp basement for quite sometime. I assumed it simply got wet during shipping.
Upon opening the package and unrolling the rug in my home, I was shocked to, literally, see HUNDREDS of dead and alive INSECTS in the packaging and in the RUG itself. It was one of most disgusting sights I ever seen; even though I was a public health inspector/director for over 30 years.
The infestation of insects was so invasive and, apparently, for so long a time that it had actually eaten/destroyed sections of the wool rug. I was disgusted and physically sickened at the sight/smell of a rug full of insects inside my house.
I immediately called Rugs USA and sent It photos. They returned my payment for the rug, but I never received, despite numerous promises that they would take responsibility, reimbursement for the extermination and cleaning of my home. I even provided, as they requested, documentation of the costs.
Their customer service, or lack thereof, is equally DECEPTIVE. I contacted customer service many times and requested to speak to the manager; but I was never given the opportunity. I asked for a phone number to escalate the matter and I was refused that as well. Finally, I had been promised call backs from customer service for a final resolution/payment, but NEVER received it.
I have patiently waited more than 10 days before I posted this WARNING. I even told the customer service that, without a call back, it would leave me no choice but to publish the truth so others do not suffer what I have.
As a company which relies on internet sales as its business model they are conducting/transporting (or the company they hired) interstate shipment insect infested cargo. You should NEVER DO BUSINESS with them unless you want an invasion of insects in your home. Please warn your friends.
Excellent Rugs
The rug I ordered was exactly what I expected and the shipping was fast---good service and price!