Ritani Reviews

Ritani
Based on 1  Review


Jewelry

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About Ritani

Ritani, found online at Ritani.com, is a company that describes themselves as a " high-end jewelry brand modernizing the way people purchase diamond engagement rings and jewelry." 

How Does It Work?

Customers can find Ritani jewelry at a wide variety of retailers if they wish to go look at their jewelry selections in person. This company does pride itself, however, on providing a very satisfying online shopping experience to their customers. 

Customers who do choose to shop online can look through their existing inventory of jewelry by category, like Necklaces, Earrings, Engagement Rings, Gifts, or by choosing to create a custom ring.

Customers can create a ring online by choosing a certified diamond, selecting a setting in your preferred metal and in the correct ring size. The ring will then be handcrafted by their artisans in New York and sent to your local store where you can view it in person. If you love it, you can take it home, and if you don't, there is no obligation to buy.

Cost/Price Plans

There is no way to quote a set price range for the products offered from this company, since price will be dependent on many of the personal choices you make, including type of metal, type and size of stones, the type of jewelry itself, and much more.

Refund Policy

Ritani promises that all items purchased from their store are eligible for return during the first 30 days. In fact, they will even pay for the return shipping and provide insurance the entire time it is en route to their store. All you have to do is contact them at 888-202-0801 to arrange your return. 

Customer Service Contact Info

Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can do so by phone at 888-974-8264 or by email at [email protected] 

Reputation

Ritani is a well known and well liked jewelry company that seems to have positive reviews not only from their customers but also from third party independent reviewers.   

Competitors and Alternatives?

There are many companies that have brick and mortar stores but still work hard to provide their customers with a positive online shopping experience. Another company that specializes in custom designed engagement rings online is Blue Nile, and there are others as well.      

If you have experience with this company or their products, please leave your Ritani reviews below.

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1 ‘Ritani’ Review
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1 Review

A nightmare!



July26, 2016

History of a nightmare: Saturday I ordered a classic solitary (around 800 $) from Ritani website with a great help from a local jewelry employee. Is my first engagement ring so I needed to be sure that nothing can go wrong. The delivery date was the Wednesday and it was perfect because Thursday I will have to fly back to Italy. Purchasing done and I received the e-mail with the reference code and all the data. And until now all was fine, I was really happy, is a big step for me!
Monday I received an e-mail from RITANI there were some problems because of my italian credit card (Mastercard). I’ve bought many things (and with higher value) in US without a problem. The billing team said that they not accept foreign credit cards and I have to pay with a US credit card or a bank wire transfer. I answered to the e-mail asking why the credit card was accepted from the system? Of course if they have these “policies” they can write it in a note and anyway when they accept the online order the information that was a foreign credit card was already there. I wrote them that for me wasn’t a problem to do the bank transfer but I needed the bank details and only if they confirm the delivery date on Wednesday. No answer. They sent me another e-mail asking me how I want to proceed. I answered again… no answer. I’ve sent another e-mail today but after having wait a little bit I’ve decided to call RITANI. They never received/read my e-mail. I’ve told them that they can charge my credit card because I don’t need a preview but I want to buy the ring. They’ve said to me that was not possible for their “policy”. Of course now there is no time to do the bank transfer because they can process the order only when the money is officially on their account (it takes a couple of day usually).
I was looking forward to give the engagement ring during a perfectly planned holidays… but thanks to RITANI that will not happen!
The only positive thing is that I will give my money to a company that deserve it.
Hoping that you will not have these problems and at least they will read your e-mails!
Luca

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