Rev.com is an online transcription service that says they believe that attracting the best workers is the key to providing customers with the best possible transcription, translation, and captioning services.
How Does It Work?
According to their website, Rev.com is similar to many other transcription companies in that they rely on a network of freelancers to provide their transcriptions, captions, and translations for them. However, to this network of freelancers, they claim to add unbeatable quality, speed, and value, which places them above their competition.
They also promise that all files are securely stored and transmitted using 128-bit SSL encryption, which they say is the highest level of security available, and that they never store credit card information. Files will only ever be visible to their professionals who have signed strict confidentiality agreements, so you can feel comfortable submitting your files.
However, though this company does offer their services for a variety of languages and for all subject matter, they are clear that they are not HIPAA compliant nor are they court certified, so if you are transcribing medical records or legal recordings, that must be taken into consideration.
This website says that they do not offer variant pricing, such as discounts for high volumes of recordings. They say that they can offer everyone the best possible service if they stick to a standard, easy to follow pricing structure.
With this in mind, they offer their customers transcription services of converting audio or video to text that will cost $1 per minute, while captions for videos will also cost $1 per minute, and translating documents will cost $0.10 per word.
This company does not necessarily have a Refund Policy, but they do offer certain guarantees for their files and recordings that they transcribe. They guarantee at least 98% accuracy for audio files that are clearly audible, and will work closely with all clients to correct any discrepancies.
They also guarantee that their captions will be FCC and ADA compliant, and that they will provide a full refund to any customer whose translation is not accepted by the USCIS for any reason whatsoever.
Customers who have concerns or questions beyond that will need to speak to a Customer Service representative either before they submit a recording or as soon as they realize they have an issue with the product they have received.
Customer Service Contact Info
Customers who have questions, concerns, or complaints they would like to direct to their Customer Service team can contact them by phone at 888-369-0701, by email at [email protected], or by submitting them directly to their website through their Contact Us link.
Unfortunately there are not many reviews available for this company that were written by customers of their transcription services. Most reviews that are available – which still aren’t many – are from people who have had experience working with them as one of their many crowdsourced transcribers.
Fortunately these reviews from part time employees tend to be positive, and reflect well on working with this company. Employees report having a rate of pay they were happy with, as well as a good amount of control over their schedule and the work they did for the company.
Some employees report feeling as though this company was too harsh and strict when reviewing the quality of transcriptions, but this should only make potential customers feel better about the type of quality expected by Rev.com of their employees.
Competitors and Alternatives?
There are many different transcription companies that offer their services online, including TranscribeMe, Quicktate, GMR Transcription, and many others. However, customers may do best to find a company that fits their needs if they search for a company that specializes in their specific needs, whether that is a specific language or topic, like medical or technical transcription.
If you have any experience with this company or their products, please leave your Rev.com reviews below.
17 ‘Rev.com’ Reviews
Ridiculously low pay for outrageously unreasonable expectations. They actually expect you to perform a great deal of work for free. Then they nitpick to death with their inconsistent rules, with no respect for the amount of time and effort put into listening, typing, researching etc. You can do a near-perfect project and they won't care about anything but the minor typo or mistake that occurs in one second, instead of the majority of the top-notch work you've completed. And don't bother trying to dispute, because the graders and their dispute supervisors don't have a clue about how to treat coworkers or provide customer service; they're only interested in defending their questionable decisions and being as unhelpful as possible. The way the work is set up does not benefit the customer either, as most don't realize their file may be problematic until a freelancer goes out of their way to review and report the problem without getting paid for that research and notification. I've worked for many work-at-home freelance positions in the past, from big companies such as Google to much smaller online entities. All of them considered my work stellar, complimented me on it regularly, and were open-minded to suggestions, none of which applies to Rev, which is by far the cheapest, rudest, most incompetent, and disrespectful staff I have ever had the displeasure of encountering. I'm only glad I learned about them quickly, so I didn't waste any more of my time and skills on them. Rev is an online sweatshop that brags about low cost to potential customers as they exploit and mistreat poor people desperate enough to be forced to work for them due to lack of options or inability to commute. Thank goodness I have other, better options, but I also want to do all I can to warn people of the overall greedy and negative culture at Rev.com. They like to claim all disgruntled employers were either not very good at their job or merely angry about being fired, but I was an employee with excellent metrics who quit while my numbers still were outstanding, so they can't make that false claim about me.
I would not recommend that anyone use this service for transcriptions. They are using a speech-to-text program and they don't have proofreaders who are skilled enough to catch the speech-to-text errors. Complete waste of time and money. Customer service likes to debate instead of admitting fault and resolving concerns. Buyer beware. You pay up front, and there are no guarantees. I had to re-do almost all of the transcription myself.
Treats their transcriptionists horribly
Transcriptionist (Former Employee), Home Based – May 30, 2017
Cons: No communication
This company hires transcriptionists. But if there is an issue, they make sure they are not reachable. They literally have other transcriptionist grading your work. And if these other transcriptionists make an error in grading your work , they let you go. They do not return phone calls. They do not return emails. Apparently that is how they do business. They have no problem taking calls from potential clients, but those who work for them they could care less about
I made the mistake of sending them about a dozen files. Most about an hour with one about 15 minutes and one 6 hours. I spent A LOT of money. The transcriptions were unbelievably bad. Completely unusable. I made a stink about the 6 hour one because it cost over 360 dollars. They split it up and then proceeded to screw up each and every section. I'd say they must use computers and/or non-English speakers. That's how incredibly bad the work was.
DO not use this company. My case has been damaged as a result.