Rev.com is an online transcription service that says they believe that attracting the best workers is the key to providing customers with the best possible transcription, translation, and captioning services.
How Does It Work?
According to their website, Rev.com is similar to many other transcription companies in that they rely on a network of freelancers to provide their transcriptions, captions, and translations for them. However, to this network of freelancers, they claim to add unbeatable quality, speed, and value, which places them above their competition.
They also promise that all files are securely stored and transmitted using 128-bit SSL encryption, which they say is the highest level of security available, and that they never store credit card information. Files will only ever be visible to their professionals who have signed strict confidentiality agreements, so you can feel comfortable submitting your files.
However, though this company does offer their services for a variety of languages and for all subject matter, they are clear that they are not HIPAA compliant nor are they court certified, so if you are transcribing medical records or legal recordings, that must be taken into consideration.
This website says that they do not offer variant pricing, such as discounts for high volumes of recordings. They say that they can offer everyone the best possible service if they stick to a standard, easy to follow pricing structure.
With this in mind, they offer their customers transcription services of converting audio or video to text that will cost $1 per minute, while captions for videos will also cost $1 per minute, and translating documents will cost $0.10 per word.
This company does not necessarily have a Refund Policy, but they do offer certain guarantees for their files and recordings that they transcribe. They guarantee at least 98% accuracy for audio files that are clearly audible, and will work closely with all clients to correct any discrepancies.
They also guarantee that their captions will be FCC and ADA compliant, and that they will provide a full refund to any customer whose translation is not accepted by the USCIS for any reason whatsoever.
Customers who have concerns or questions beyond that will need to speak to a Customer Service representative either before they submit a recording or as soon as they realize they have an issue with the product they have received.
Customer Service Contact Info
Customers who have questions, concerns, or complaints they would like to direct to their Customer Service team can contact them by phone at 888-369-0701, by email at [email protected], or by submitting them directly to their website through their Contact Us link.
Unfortunately there are not many reviews available for this company that were written by customers of their transcription services. Most reviews that are available – which still aren’t many – are from people who have had experience working with them as one of their many crowdsourced transcribers.
Fortunately these reviews from part time employees tend to be positive, and reflect well on working with this company. Employees report having a rate of pay they were happy with, as well as a good amount of control over their schedule and the work they did for the company.
Some employees report feeling as though this company was too harsh and strict when reviewing the quality of transcriptions, but this should only make potential customers feel better about the type of quality expected by Rev.com of their employees.
Competitors and Alternatives?
There are many different transcription companies that offer their services online, including TranscribeMe, Quicktate, GMR Transcription, and many others. However, customers may do best to find a company that fits their needs if they search for a company that specializes in their specific needs, whether that is a specific language or topic, like medical or technical transcription.
If you have any experience with this company or their products, please leave your Rev.com reviews below.
20 ‘Rev.com’ Reviews
I received an email from Rev today stating that my account with your company will be deactivated. I am very surprised to see this email since I have been receiving only good metrics in the past 30 days and I was only off in one area of being 4.4 and I needed 4.5. All the other areas of my performance have been outstanding. I cannot believe your metric system is such that you base a deactivation account for a one point difference in one area.
Metric (Last 30 Graded Jobs) You Revver Target Revver Target
Accuracy 4.4 4.5 4.6
Formatting 4.8 4.5 4.6
Metric (Last 120 Days) You Revver Target Revver Target
% On-time submission 100% 70% 90%
Commitment Ratio Perfect! 8 15
Volume (minutes) 223 - 1,200
Average Customer Feedback Score - - -
I have been a medical transcriptionist for 40 years and I have never been told anything about the accuracy and performance of my work in any negative way. In fact I currently still am a transcriptionist for many doctors and marketing research teams. I did enjoy the work that I was receiving from you and thought I was doing a very good job. I proof all of my work. There are not a lot of good transcriptionists out there in today's market, so believe me you are losing a very good accurate and consciousness worker.
I am very disappointed in your decision and your company and will not recommend anyone to you with regard to a new hire to type transcription or any clients that need transcription to be completed.
With the little pay they pay you for a job that is 99% in all levels only shows you that I didn't need your job anyway, because I am an outstanding transcriptionist with 40 years of experience that has had no negative feedback in the years that I have been doing it and I get paid very well for my services.
Needless to say, you will not be getting a very good review on your website and Facebook with regard to this.
I paid for a birth certificate translation.
The document I received is unreadable and unusable. They misplaced the first name and Date of Birth.
When I provided the original document handwritten and asked for a correction, they said that they cant issue a new translation and asked to place a new order for another $33 .
The customer service support was very unprofessional , greedy and unfriendly.
I contacted my bank for a refund.
I don't even want to give them one star. I guess I have too anyway. I heard so many great things about this company. I was not pleased at all. In my last test to bring up my metrics. My grader stated "great job overall transcribing and formatting well." However, in this particular transcript it has someone counting from one to twelve. I know that for numbers under ten you are to write out the numbers and for numbers ten and above you are to use numerals. It specifically stated on page 17 under the numbers section that it's OK to break this rule if it improves readability or consistency in a list of items. This transcript should have brought my metrics up to the acceptable level. Needless to say they s
closed my account and their decision was final.
Hey Rev, maybe you should make your outlines more consistent or review who is doing the reviewing on these transcripts.
Thankfully they were not the only company I had been working for and I seem to be doing great with the rest of the companies. Yjamk goodness I ddin't put all my eggs in REVs basket.
Not to worry REV I will never refer anyone to work for your company.
Ridiculously low pay for outrageously unreasonable expectations. They actually expect you to perform a great deal of work for free. Then they nitpick to death with their inconsistent rules, with no respect for the amount of time and effort put into listening, typing, researching etc. You can do a near-perfect project and they won't care about anything but the minor typo or mistake that occurs in one second, instead of the majority of the top-notch work you've completed. And don't bother trying to dispute, because the graders and their dispute supervisors don't have a clue about how to treat coworkers or provide customer service; they're only interested in defending their questionable decisions and being as unhelpful as possible. The way the work is set up does not benefit the customer either, as most don't realize their file may be problematic until a freelancer goes out of their way to review and report the problem without getting paid for that research and notification. I've worked for many work-at-home freelance positions in the past, from big companies such as Google to much smaller online entities. All of them considered my work stellar, complimented me on it regularly, and were open-minded to suggestions, none of which applies to Rev, which is by far the cheapest, rudest, most incompetent, and disrespectful staff I have ever had the displeasure of encountering. I'm only glad I learned about them quickly, so I didn't waste any more of my time and skills on them. Rev is an online sweatshop that brags about low cost to potential customers as they exploit and mistreat poor people desperate enough to be forced to work for them due to lack of options or inability to commute. Thank goodness I have other, better options, but I also want to do all I can to warn people of the overall greedy and negative culture at Rev.com. They like to claim all disgruntled employers were either not very good at their job or merely angry about being fired, but I was an employee with excellent metrics who quit while my numbers still were outstanding, so they can't make that false claim about me.
I would not recommend that anyone use this service for transcriptions. They are using a speech-to-text program and they don't have proofreaders who are skilled enough to catch the speech-to-text errors. Complete waste of time and money. Customer service likes to debate instead of admitting fault and resolving concerns. Buyer beware. You pay up front, and there are no guarantees. I had to re-do almost all of the transcription myself.