RelayRides, found online at RelayRides.com, is a company that allows car owners the option to earn extra money by renting their cars out to pre-screened and approved renters using their secure and fully insured service.
How Does It Work?
Car owners who are interested in making extra money renting their car can register with RelayRides completely for free. Car owners can set their own parameters for how long they are willing to rent their, the rental instructions, and the rental price.
In addition, they promise that each car rented through their service is insured up to $1 million, and that each renter that uses their service has been pre-screened for eligibility - no renters with bad driving history or unconfirmed identities will be allowed to rent. This insurance will cover all damage or thefts from your car, with no out of pocket expenses to the car owner.
Car owners set the prices for their car rentals, but when doing so they need to keep in mind that 75% of the rental and mileage charges go to the car owner while 25% is taken by RelayRides. Three days after the completion of your rental reservation, your part of the fees will be deposited into your bank account.
Since this service is free for car owners to participate in, they do not offer a Refund Policy to them. Customers who are renting cars will want to know both their cancellation policies and potential for refunds up front.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 866-735-2901 or by submitting them directly to their website through the Email Us link.
This service does seem to have positive reviews from independent reviewers and renters, and for rental by owner services they do have options of locations nationwide unlike other services which are specific to certain metropolitan areas.
Competitors and Alternatives?
While there are many rental car companies out there, services that allow regular car owners to rent their car out are fewer and far between, with RelayRides and Flightcar being two of the most well known at this time.
If you have any experience with this company or their products, please leave your RelayRides reviews below.
1 ‘RelayRides’ Review
Relayrides and their owner have really horrible services. May be not all of the owner are bad. The owner let us go and sign the sign out paper with no issue. However, the owner sent us a pic of scratches on bumper in the next day morning and charge $850 for fixing bumper. But we return the car in same condition as we pick up. Full tank gas and car washed. I ask another body shop for quote , the maximum price is $650. But we find out there is suspicious. We check the car once before return and we park the car in safety place, no bricks...no curb. When we arrive at the return location, it is a parking lot from the car owner apartment. We parked at the guest parking and we did back parking, the paint on the ground and curb are green. The pic from the owner is showing the car was moved and park at different location in front parking after we leave and the paint on the scratch is red. We all are not angry and we talk to the owner politely, but the owner are so rude and frighten us. And now the owner and relayrides ask for $11xx.xx. it is so ridiculous. From the first min until now...we don't have any chance to explain and objection. In Addition, the scratches on bumper is so obviously, the owner must see the scratches when he checked the car. If we did the scratches, we would like to tell the owner at first time. Plus no one know wt happen in between from we returned the car until owner found the scratches. We all gave a serious thinking , we didn't scratched the car and we did back parking all the time in the trip, it is impossible to scratch the bumper. Relayrides is more goes to the car owner and benefit them, it is unfair to the renter cause they have a policy for the owner that if they found any car problem such as scratches, they can report to relayrides and ask for money from renter, plus they can charge the money from renter's credit card without any investigation and permissions. Now I need to give all of u a serious advice that if u wanna rent a car from relayrides, please stop or think twice.