“What a pain in the neck!” We have all heard this common refrain uttered in response to the stressors and annoyances of daily life. But many Americans understand the struggle of living with chronic neck pain all too well. In fact, diagnosis and treatment for neck and back pain accounts for the third highest category of healthcare spending in the United States.
While regular massage has been proven effective at relieving neck pain, its cost makes it an unsustainable solution for most. Instead, many are purchasing at-home neck massage devices, like the RelaxUltima to reap the benefits of neck massage at a significantly lower price tag.
The product is designed for comfort, safety, and convenience, but it might not be the miracle cure that you have been awaiting. Below is everything you need to know before making a purchase.
How Does the RelaxUltima Work?
The RelaxUltima neck massager claims to provide deep massage and pain relief through a combination of TENS (Transcutaneous Electrical Nerve Stimulation) technology and heat therapy.
TENS technology uses low levels of electrical current to relieve pain and has been proven effective at combating neck pain. The device also delivers soothing heat therapy, which not only helps soothe muscles, but also decreases stress, which is a leading cause of chronic neck pain.
Cost and Price Plans
Currently, you can purchase one RelaxUltima for $79.97, two for $127.97 or three for $167.97. The website states that these are limited time offers but does not detail how long this sale will run. You can also get a 15% discount code by signing up for their newsletter.
Their website states that you should contact their customer service team via e-mail at [email protected] with questions and concerns. However, you should be aware that the responsiveness and trustworthiness of their support team has been called into question. It appears that the RelaxUltima device is also sold under the company name “Neck Relax.”
Selling the same product under different names is suspicious enough, but further red flags are raised when you read complaints about the Neck Relax support team. Customers claim that the company double charged their credit cards, were difficult or impossible to reach, never shipped out their purchases, and refused to honor the stated return policy.
Online Customer Reviews/Complaints
You will find many positive customer reviews of the RelaxUltima device on their website. Unfortunately, while these reviewers claim that the RelaxUltima helped them relax, relieved their pain, worked well, and was easy to use, we suspect that these reviews are fake as we cannot locate any customer reviews aside from the ones on the website.
It is always shady when it is difficult to find information about a product from sources other than the company website itself. Further compounding our suspicions is the fact that the RelaxUltima has been sold under a different company name where it was overall not well-received or well-reviewed.
Competitors and Alternatives
The technologically advanced massage device market is growing, and companies are responding by creating at-home massagers designed to relieve pain and stress.
Two less expensive alternatives to the RelaxUltima are the InovoSpa Shiatsu Back, Shoulder, and Neck Massager and the NueMedics TENS Unit Pulse Massager. The InovoSpa Shiatsu costs just under $60.00, and offers three intensity levels, two massage directions, and heat therapy.
The NueMedics device is priced at $38.99 and may be a good option for those suffering not only from neck pain but also from pain in other body parts, as it utilizes TENS technology to relieve pain in areas of the body like the neck, knees, back, hands, and feet. The best thing about both these products is that they earn thousands of rave reviews from satisfied Amazon customers who say that the devices are effective at relieving pain.
You might also wish to consider home remedies like stretching, yoga, ice/heat therapy, or homeopathic natural medications. These may be particularly effective if you suspect that your pain may be caused by overuse of computers or “text neck” from hunching over your smartphone.
Where to Buy?
The only place to order a RelaxUltima is through their website.
Is It Worth It?
If you are among the nearly 50% of American adults who experience frequent and chronic neck pain, we understand that you are eagerly seeking a solution to help you get back to your daily life pain-free.
Unfortunately, we do not believe that RelaxUltima is the cure you have been waiting for. While we cannot claim for sure that the device does not work, there is little evidence showing that it does what it promises. Besides the positive reviews on the company website, we could find next to nothing about the company or device.
Therefore, we suggest that you research other ways of managing your pain, including other at-home massagers, homeopathic remedies, and stretching.