Regus Virtual Offices Reviews

Regus Virtual Offices
( 7 reviews )

Growing companies expanding into other states as well as other countries often find that setting up offices at each new location is quite expensive.  These companies find they can save money simply by renting a Regus virtual office.

Flexible workspace is the primary focus of what affords to the evolving workforce. They have over 1500 locations in 600 cities across 100 countries. Their business centers have products and services that are more cost effective for companies. Regus is afforded with the opportunity to provide customers office space, virtual offices, meeting rooms, mailing addresses, receptionists and much more. At Regus you can rent office space per hour, per day, per month, or yearly. If you are in need of an office at minute notice they can make it happen.

They have staff on duty at all times at all of their locations to assist their customers. Regus receptionists will answer calls on behalf of your company. Their staff will also type, fax, bind, copy documents and if you need them to do so. They will also arrange couriers, rental cars, flower deliverer, dry-cleaning, and set up catered lunches. In addition, their offices have the latest technology and nice furniture to make it feel like an office where you want to be and where you want others to visit.

This is also a great solution for outside sales persons who want to portray a more professional atmosphere in which they conduct their business. It is also beneficial for those who are part of a virtual office and need assistance. Time is limited in the fast paced society we live in, Regus can also help you work more efficiently and save you valuable time.

Using Regus office space is advantageous as far as testing the waters in their new locations prior to committing themselves to a long lease and spending money setting up an office not knowing the outcome of the success and profit that may or may not pan out in the end. It is a great temporary solution for them as their commitment is not in stone.

Online complaints are primarily centered on hidden fees that are listed in their contract. They also have been known to increase rent with each new lease your sign. This may be an unavoidable situation for Regus as they do not own the buildings they occupy. While some of their offices have long term leases and have created some sort of partnership with the property owner, there are some that do not hold that same advantage. If the property owner increases their amount of their lease rent they will pass on the increase to their customers.

Read through the entire contract and lease information before signing it. Make sure that you have thoroughly reviewed the fees and have a complete understanding of their fee structure.

Regus Virtual Offices Customer Reviews

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The Most Petty Company Ever
September 10, 2021

I needed a Google compliant office. The person I talked to assured me that it was Google compliant so I signed up. An hour later I was advised that it was not Google compliant and I called them back to cancel. Was led on a journey through many different people who said some other department could take care of it, until eventually, 2 days later I was told it could not be cancelled because I signed agreement, but I could be upgraded to a Google compliant office.

This really soured me on them but they have kept on harassing me for this $56 a month office like their lives depend on it, and they keep bringing up the signed agreement, but never respond when I tell them for the millionth time that I signed having been given the wrong information by the agent. They had a chance to keep me in another office, but their pettiness turned me and my whole country-wide company off to using them ever again.

Don't ever trust their word. They are the most petty company I have ever run across.

After various unauthorized charges and an absentee approach to the Coronavirus, it's clear everyone should avoid Regus
May 19, 2020

I worked at a dedicated desk at Spaces (Near North Chicago) for about five months, then signed for a private Regus office at 605 N Michigan Ave.

Both buildings were nice changes of pace for me, as a freelance writer who wanted more human interaction. But in that short time, several problems occurred:

- After two months, Troy Trevino (Area Sales Manager Chicago) asked to renew my contract. I felt I had just moved in. It was January. He wanted me to sign for a May renewal, for another 6 to 12 months.

- That renewal had a $50 rent increase. I asked for reasoning. Troy replied, "I can reduce that a bit for you..." It felt like working with a car salesman. No explanation. Only weird, baseless haggling. Regus seems to sneak in rate increases/fees, taking advantage of busy lives.

- In February, I moved offices. I asked Troy Trevino twice if the new $308 rent would increase later. It was comical watching him avoid the question, looking down and mumbling, half shaking his head and walking away. (I'm thinking, okay whatever, I'll decline if they increase it again.)

- Troy Trevino only gave me two pages from the "House Rules." I later found the actual contract is 12 pages.

- Regus charged an unauthorized "restoration services" fee when I moved offices.

- This one's my favorite. Regus has a coffee machine at 605 N Michigan. It costs $30 per month to use. I told Troy and Iwona (the nice receptionist) that I don't drink coffee. Don't charge me, please. Every invoice since then has included that $30 coffee charge. I finally got it removed for one invoice. But guess what? After the Coronavirus hit, the coffee charge was on my invoice again.

Finally, the Coronavirus.

I understand everyone is in the same boat, but Regus failed to address the virus in any civilized, human way. There was no outreach. Instead, Regus opted for silence and to keep locations open. My lawyer said it's because if they close doors they must stop invoicing.

Regus eventually made "offers" after many tenants scolded them online.

I asked for a brief rent pause. This is my biggest expense as a freelancer and Regus can't uphold their part of the contract. Regus replied with this offer: Extend my agreement for three months. In exchange, they'll cut the next two month's fees by 50%. I mulled this over, and came to the conclusion that Regus is, in fact, attempting to profit off a global crisis.

Let's break that down. My rent is about $300 per month. They're saying that if you pay us $900 more in the future, we'll save you $300 now. Even during normal times, that's a horrible deal. That's almost the exact definition of profiteering.

I'll end with advice for other Regus tenants (given by my small business lawyer):

- Block credit cards from Regus.

- Write online reviews to warn future tenants and get Regus' attention.

- Go to the press. I've contacted WGN and the Chicago Trib. Journalists are writing stories about the good/bad companies of the Coronavirus.

- Don't accept an offer that extends your lease.

- Keep an open, communicative mind, even if Regus doesn't.

- DON'T PAY REGUS until they agree to one of YOUR offers.

- It's probably not cost-effective for Regus to sue for non-payment. The lawyer said they'll probably send you to collections. She said you're often better off dealing with collections. It may ding your credit, but that's fixable. Collections agencies negotiate. They may accept a few hundred bucks to settle.

- Document every potential way Regus breached the contract.

Overall, Regus facilities are nice. Unfortunately, Regus seems to embrace an archaic billing system, along with predatory sales practices and minimal customer service.

Pair that with the absentee approach to the Coronavirus and it's clear that I'll never pay for a Regus office again.

Please stay away from Regus. Spend your money designing a beautiful home office or to support a smaller coworking spot. Good luck to all current Regus tenants! My email is mail (at) joewarnimont (dot) com if you'd like to reach out.

Couldn't be any Worse
March 11, 2020
Double billing, hidden charges, staff turnover, no responses from corporate, and leaving is just as bad. They will forward your mail, but for a small fee of $60 a month. Really have nothing nice to say other than it was a convenient location.

I would Give Them No Stars
February 26, 2020
Don't do it. Don't use them. I put up with the garbage for 6 years and even trying to leave them is horrible. They won't release my phone number and want to charge me $60 a month to forward the mail. And I am leaving because they are shutting down my location.

September 12, 2019

I travel around western Washington state as a mediator and though using Regus offices in various locations where I would conduct foreclosure mediations was a good idea. I quit using them almost four years ago because they would try and book me twice at two different times of the day for the same mediation and then try to double bill me. I now rent conference rooms at law firms- very handy. My account at Regus had a zero balance at the time of my parting ways with them.

A few weeks ago, a Regus representative started calling me on my business phone and has been harassing regarding four alleged invoices that just suddenly appeared and claiming that I owe them $196. Their "proof" is an Excel spreadsheet. As is common with foreclosure mediations, often the parties will come to a resolution in the days prior to the mediation session and I would cancel my conference room reservation with Regus. I believe that these suddenly surfaced invoices were from sessions that canceled 48 hour in advance for which there was no billing and now they are trying to bill me again. The Regus representative has been so aggressive I had to block the telephone number with Verizon. She also told me I had to prove I paid them - my online bank has no records from four years ago. I told her they had to prove that I was there and used the conference room. I am now doing my part when mentoring law students to inform them against using Regus offices when they graduate and begin their own practice. Doing my part to save future victims from this horrible business.

Stay Away From Regus
November 28, 2018

Stay away from Regus!!! They have never ending fees. I have been a Regus member for over two years and needed to terminate my agreement due to a move. Since I missed a email (they send some advertisement everyday) they claim since I did not object they extended my contract to 2020 with no way to cancel!

Beware, this company is a bunch of frauds. There are many other office offerings at lower cost, better service, and honest practices.


Regus account number 7598924

Regus is worse than used-car salesmen. Extremely sketchy, unprofessional. Stay Away!
February 22, 2018

Regus is worse than used-car salesmen. Extremely sketchy, unprofessional. Stay Away!

I was setting up a new business, and just wanted to purchase a business mail address while I still figuring some other details, like co-working office space. I thought I was purchasing a month-to-month business mail address.

First, the sketchy salesperson NEVER explained they had any options for term length: month-to-month, 3-month contract, and 12-month contracts. She told me the monthly rate and could waive one of the two month deposit fees (they call them "retainer" fees, which is bogus; you aren't retaining them for service. It's a deposit fee). So I paid for a one-month deposit and my first month of the agreement when I signed up for the Virtual Office Mail Box.

Second, I only agreed to the price because the sketchy salesperson made it sound like mail service also included phone reception. At $60+/month that would have been a good deal. It isn't. She mentioned they had that service *also*, but for that service, it's $220/month. $60+/month for only a mailbox is a terrible deal. But I since I figured I would get a more permanent office space solution with a co-working center and planned to then change my mailbox address, I let it slide. I shouldn't have.

Third, two days (just 2!) after I signed up and entered my credit card info, I got a nasty-gram email from Regus saying my invoice was past due. What? How on Earth could that possibly be? I just paid them two days prior. I complained and they said "oh sorry...that was auto-generated". Not professional. Not a good customer experience.

Four, I logged into my account to end the agreement after I found a suitable co-working space, and click through the screens to "Terminate the Agreement." They even sent me an email titled "Confirmation of Termination". But as I find out two weeks after receiving this email, it's only confirming that my agreement will terminate.... at the end of 12 months!

Five, I get a notification from my bank that I've been billed after I thought I cancelled my agreement. I call Regus to find out what's going and on and discover for the **first time ever** that my agreement is for 12 months. The customer service representative tells me that they have month-to-month agreements, 3-month agreements and 12-month agreements at this time. NEVER BEFORE was this mentioned to me at all.

Six, their contract terms (the ones you never read) state you must notify Regus, in writing, 3 months BEFORE your contract end date if you wish to cancel --- OR it automatically renews on you for the same term. That's right: You didn't know you were in a 12 month agreement, and failed to state in writing you want to cancel by month 9 -- guess what: you're on the hook for another 12 months!!

Seven, their contract also says that Regus may cancel the contract on you at their **sole discretion** and if they do, you still owe them ALL of the money for the entire contract length, as if you hadn't been cancelled.

It's one thing to provide the client options and let them choose with full information; it's another to try to trick people into deceptive contracts. Regus is the later.

Like I said: sketchy and unprofessional. Stay away from Regus. They're worse than used-car salesmen.

Irawan O June 24, 2018

so what did you do ? did you pay it eventally ? i had similar case when they gave me invoice for service i have never use

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