Public Reputation Reviews
About Public Reputation
Public Reputation is a company who says their goal is to help businesses "open a productive channel of communication" between themselves and their customers, so they can improve their business's reputation and success.
How Does It Work?
When a business contracts Public Reputation to help them out, they will be provided with a PR score. This score is generated by an algorithm that tracks what people are saying about a business online, as well as the accuracy of a business's online information and their social media activity.
Once your score is calculated, your business will receive a report that breaks down this information so you can understand which areas of your business may need attention. Their individual packages will then provide you with the solutions you need to improve all areas of your business and customer relations.
Businesses who are interested in using Public Reputation's help to improve their reputation and customer relationships have three different packages available to them. The first is the PR Verified package for $99 per month and includes an optimized business profile, a management dashboard, an education center, and more.
The PR Central package includes all of the previous features, plus All-in-One Reputation Monitoring, Social Media Engagement, a Mobile Site, and Custom Reports and Alerts for $208 per month. Finally, the PR Autopilot includes all other features, plus a dedicated Reputation Ambassador [RA] will proactively assist in the management, measurement & improvement of your business's online reputation, for $333 per month.
Customers should know that all fees are billed annually, or quarterly, depending on your choice.
This company does not publish a Refund or Cancellation Policy, so concerned businesses or customers may want to speak to their Customer Service to see what options are available to them, should they need it.
Customer Service Contact Info
Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can do so by email at [email protected] or by submitting them directly to their website.
Unfortunately there are not many customer or user reviews available for this company at this time.
Competitors and Alternatives?
There are many companies who offer to help companies improve their online reputations through various data collection and social media campaigns, among other solutions, including VerticalResponse, Crexendo, and many more.
If you have experience with this company or their products, please leave your Public Reputation reviews below.
9 ‘Public Reputation’ Reviews
These people call you and pretend to be Google (I asked specifically if they were google and they said yes), telling you that they will provide you with amazing google search engine scores. This is for a limited time and today you can get the entire package of benefits for 450, they quickly drop the price to 350, but just for today. They say you will be contacted by a rep (web analyst?), who will obtain information to build your listing. You get the call, but the entire intent of this call is to sell you more services. I ask again I am told they they are not from google. They said this was never implied by anyone there as they would be fired for doing so. This is when I unloaded on they guy, who had nothing to say in response.
This company should be shut down. They are a bunch of shysters just looking to steal your money and harass you with phone calls. They never call using the same number, never is a person on the other end when you pick up. They are the perfect example of what is so wrong in America, brought on by large corporations who buy legislation from corrupt politicians to legally steal from the very people who elected them to office. True domestic terrorism.
They tood me they would do something and they didnt... got me.
Think hard about what you are paying for with Public Reputation because I think that company may be taking advantage of business customers who may not think of themselves as internet savvy.
I recently wrote a customer review on Public Reputation for a business I use--at the request of the business and as a courtesy to them because they are good.
But I also searched for reviews on this business (before I used them and now that I am their steady customer) and I notice that the Public Reputation reviews are never on the first few Google result pages!
Once again, just as an outside observer of a company who subscribed to Public Reputation, it seems to me that the business owner and the customer do all the work while Public Reputation just takes a fee--for what I don't see because the most popular Google results never contain Public Reputation comments.
If you are going to ask your customers to write reviews you might as well ask that they post to a site on which your business reviews show up first on Google results like your company's own web page or Yelp! or docfindy or healthcare or whatever...you can do it yourself, save your company's bottom line and think about this expenditure to Public Reputation, I don't think it's worthwhile.
If I could give negative stars, I would. This is a complete scam. They took a large sum of money to fix our google listing. After months, they were not able to fix it. I called google and fixed it myself. They charge a monthly fee to increase your visibility online, our score has continued to go down. They are suppose to call with a monthly report, we have yet to have a meeting. This is the worst company. They basically stole money from our company. Very disappointed.
It is a total SCAM
They threatened us if I dont pay their $499 fee, they will turn off our business listing from google and no one will be able to find us on google, big LOL to you. These guys are criminals.
This place is a scam. They charge you $399 to do a job fhat is free for you to do yourself. All you have to do if your business has not been claimed yet on Google is click on the OWN THIS BUSINESS hyperlink. Google will send you a pin and you can do it yourself. Their script in the office says that it's $599 and you quality for a $200 discount. Do NOT fall for it. It is free to do. This company is a scam
Constant, repetitive telemarketing phone calls and they are relentless and will not stop calling to sell their services. I have opted out several times and I have asked their representatives to be placed on their "Do Not Call" list but they continue to cal and call and call and will not take no for an answer. Why would any intelligent business owner do business with a company such as this and that fails to adhere to common business practices to begin with. Report them to you states attorney general and the FTC for violating simple professional business practices or you will continue to be contacted by this corrupt set of individuals.
I'm familiar enough with SEO to tell you that anyone can create a page following their "guidelines" that will be #1 on Google using the exact name of the business. That's so simple that anyone can do that. Don't pay their ridiculous fees for something that nearly anyone can do on their own!