Pronto.com is an aggregate shopping website that searches the web for the best prices on a wide variety of items in a large assortment of categories and claims that you can “Shop Everywhere, Right Here.”
According to their website, they have an index of over 70 million products from over 25,000 different online merchants with whom they’re partnered. Their products are in categories ranging from Baby items to Books, Music, Movies, Electronics, Clothing & Accessories, Health & Beauty, and much more.
Their website says they provide easy to use comparison shopping tools for consumers who are seeking certain products from qualified retailers at the best possible prices. Their site has been named the Best Online Price Comparison Site by Kiplinger’s, a publisher of business forecast articles.
The items on Pronto.com are easily compared by their Total Price, which includes the cost of the item, the tax, and the ground shipping, which are calculated based on your location, as well as any available discounts.
When searching for items, you can look for your desired product by either the item or the brand, such as Samsung or Acer, or Kenneth Cole or Lacoste. You can also search by the store, like Home Depot, REI, or Piperlime.
Finally, you can go directly to their Sales section that will take you to merchants who are offering special deals like Free Shipping on certain order, or discounts from certain stores.
However, Pronto.com is just an aggregate website that collects all web sales into one place for easy searching and comparison. Once you decide the item you wish to purchase, you must purchase it directly from the merchant themselves.
This means that if you have any problems with the product, or you need to return or exchange it for any reason, you must follow the individual policy of the merchant you ordered from.
If you have any experience with this website, please leave your Pronto.com reviews below.
21 ‘Pronto.com’ Reviews
Consumer Protection has issued a warning about retail website Pronto Online, which, in too many cases, fails to deliver products or offer refunds. Read more: http://www.commerce.wa.gov.au/Corporate/Media/statements/2014/05/Pronto_Online_not_so_pronto_.html
I bought a bar fridge on the 13 April 2014 and still waiting for my order I messaged them on Facebook telling them I will report them if they don't send me my fridge or money back still haven't heard from them and its been a month, don't trust this site thewy will rob you blind I will take this further
As per the above review, this is not a real shopping website. The products they list on their website are sourced from other shopping websites for best price. I purchased a laptop for $479 on 6/4/14, we have still not received it despite a promise of 5 business days. Email after email has been sent with no reply. It is very frustrating. Thankfully I paid by Skrill whom I have contacted and advised them of non receipt of goods. They are based in the UK, phone number is +44 203 514 5562. As the goods have not been received, they will now refund the above less the cash conversion cost charged by my credit card company.
As above - DO NOT PROCEED WITH A PURCHASE
DO NOT DEAL WITH THESE PEOPLE. THEY HAVE POOR SERVICE AND LIE ABOUT WHAT IS HAPPENING.
DO NOT TRUST FERGUS FROM PRONTO ONLINE. HE WILL LIE AND DECEIVE TO GET OUT OF HAVING TO DEAL WITH THE ISSUES. HE TELLS YOU THINGS ARE DONE WHEN THEY HAVENT BEEN AND TELLS YOU HE WILL CALL YOU BACK AND NEVER DOES.
YOU WILL ONLY END UP HAVING MORE GRIEF IF YOU DEAL WITH THESE PEOPLE.
THIS BUSINESS SHOULD BE SHUT DOWN.
I ordered through Pronto Online roughly a month ago. I have been calling them 3-4 times a week, emailing them and now I have contacted Consumer Affairs and my bank to try and get the money back. I have left a nice voicemail on Pronto Online and a nice, stern email stating that they have now been reported to Consumer Affairs and I am now in the process of taking action. Does anyone know whether these guys can also be forwarded onto the police? I believe there are a couple of words that describe Pronto which are known crimes - theft and fraud!
I purchased a car seat from this company. It was never received.
I tried to email a half dozen times with no response, tried to call with the same success.
When I left a rather crude message threatening legal and police action and calling them thieves, I got a call back within 5 minutes. Imagine that!
The guy said they were moving recently and their internet and phone system is not working properly, and that he dispatched the item 3 days after purchase, he blamed Australia Post for not delivering it and he has opened a case with them.
If his internet and phone systems aren't working, then how did he manage to email me the delivery receipt? or contact Australia post? Or receive my phone message? or call me back??
Mr Dick Dodgy. Avoid at all costs
Live and learn, bunch of so and so's