ProFlowers.com is an online florist who claims they specialize in offering fresh flowers which can be shipped anywhere, nationwide, at competitive, affordable prices with a “7 day freshness” guarantee.
Provide Commerce, the parent company of ProFlowers, began in 1998 with the launch of ProFlowers.com and then expanded their business to include a wider variety of websites that concentrate on mail order gifts, like Shari’s Berries, a website which provides a wide range of chocolate covered strawberries, pretzels, mini cakes, and other desserts.
ProFlowers offers not only flowers and plants, but also “Gourmet Gifts,” like fruit baskets, cookies, and wine, but perhaps most important is their offering of “Same Day” options for all occasions: birthdays, funerals, get well, sympathy, and more.
When choosing your floral arrangement or specialty gift from floral sites like ProFlowers, FTD, or Teleflora, it is important to keep in mind that the price you see does not include taxes, shipping fees, or gift wrap fees. These will be added to your overall price after you enter the shipping address.
Often customers find that the added shipping fees raise the cost of their purchase quite a bit, especially when being delivered on the weekends, or during high traffic times of the year, like Mother’s Day or Valentine’s Day.
Because of the extra expense of these fees, customers looking to ship flowers often search online for coupon codes, promo codes, discount codes, and especially free shipping codes or deals.
These types of discounts are sometimes made available by third party coupon sites, though if you are a frequent flower shipper, you would benefit from being on the ProFlowers mailing list, as they frequently offer their own discount codes.
Customers who experience any dissatisfaction with their order should contact ProFlowers.com immediately in order to have the issue immediately handled to their satisfaction.
If you have any experience with this service, please leave your ProFlowers.com reviews below.
1 ‘ProFlowers.com’ Review
My order, as was confirmed on my receipt, was *guaranteed* to arrive by 1:00PM today. It is now 4:30, and it just arrived. Also, when I called to check on it a little after 4pm (because it had *not* arrived), I was told that it had been delivered at 4:00. While I was on the phone with my mom telling them that the florist was supposed to be calling me, the flowers arrived--again, at 4:30.
Three problems with this:
1) The "confirmation" of delivery was mistaken. Something cannot be confirmed as delivered at 4:00 when it doesn't arrive until 4:30.
2) The flowers were supposed to be there by 1pm, something guaranteed by the service charge I paid. "Early charge: 4.99, Weekend charge: 4.99, Next-Day charge, 4.97."
3) I paid for the "deluxe," and based on the picture my family sent (attached), I got the standard.
I called Florist Express back & was told they would refund the upgrade to Deluxe plus the guaranteed early arrival fee. They would not give me a confirmation number for the refund process, though I was told that "Earl," the "supervisor," would email me a confirmation.
Given that my order was not only incorrectly fulfilled but also that we were lied to about the delivery, this--while a start--is unacceptable.