PrimoPrint.com is the online home of PrimoPrint, a company that was founded in 2006 with the goal of delivering high quality on-line printing services, using state of the art production facilities, fast turnarounds, and affordable prices.
How Does It Work?
According to their website, PrimoPrint is currently one of the leading online printing companies in operation, offering their customers a selection of items including Business Cards, ModCards, EDDM, Brochures & Flyers, Presentation Folders, Roll Labels, Postcards, and Design Services.
Their website says that they specialize in silk laminated, spot uv, foil and custom printing products, and their website incorporates hundreds of new features and thousands of new products and options for their customers in the United States and Canada.
In addition to traditional printing services, their website says that they offer their customers a “dedicated team of design and media experts specializing in the marriage of digital media and print marketing to ensure the success of any marketing campaign.”
This company sells such a broad category of products that is difficult to pinpoint a specific, or static, range of prices for items sold here.
However, the PrimoPrint website goes out of its way to emphasize the affordability of their products, stating that they have searched online for standard printing prices and feel confident that they offer the most affordable pricing for their high quality products. In addition, they promise that all their pricing will be made clear up front before you order, with no hidden fees.
The PrimoPrint website offers an in depth, detailed explanation of their Refund Policy on their website, and any customer who feels they deserve a refund on their order should look closely at that policy to ensure they do everything required to successfully receive their refund.
A short explanation of their policy, however, shows that any customer who believes a mistake has been made with their order must contact their Customer Service team in writing within the first six days of receiving their order.
Their team will then have five days to determine if the appropriate action is a reprint of your order or a refund, or to request further information in order to make their determination. If a reprint is issued and this fails to resolve the problem, then a refund of the original order price will be provided.
PrimoPrint does reserve the right to request samples of allegedly defective merchandise prior to a reprint or a refund, and failing to provide this will result in a forfeiture of your refund. In addition, any customer who fails to contact them via email in the first six days of receiving their order will also forfeit their ability to request a refund.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link.
Unfortunately there are very few customer reviews of this company and their products available online at this time, making it more difficult for customers who are hoping to evaluate this company before using them.
The fact that this company has such a strict Refund Policy may make some prospective customers a little wary, but they do a good job of clearly outlaying this policy on their website so customers know exactly what to do to resolve their issue or request a refund.
Competitors and Alternatives?
There are many other websites and companies that specialize in online printing of a wide variety of products, including SimplePrint, VistaPrint.com, Deluxe.com, Got Print, Lob.com, Shapeways.com, and many others.
If you have experience with this company or their products, please leave your PrimoPrint reviews below.