PR Business, AKA Voice Command failed to perform services. I continued to pay $150 a month and I learned my manager was fired due to incompetency.
PR Business Voice Command, 29dollarseo PR Business (Voice Command) said they could improve business for me. The first 6 months I couldn't get a response from them. I stopped my credit card payment in January 2021. I was then contacted by a company representative on January 12, 2021, who said they will credit $450 for the next 3 months and for the last 3 months I would owe $450. I demanded that they provide the service free until I saw an improvement in Boca Raton Florida.
When I decided to do with this business in July 2020, they assured me I would see significant business for my locksmith service. They had me sign an online document, assumed to be a contract. I don't have the signed document and I was never offered a copy. My ongoing commitment was $150 a month.
Each month, they would schedule an onboard computer meeting to report their progress in getting my business better visibility. Those monthly meetings didn't occur. I was concerned I was getting calls from distant areas outside of my service area. The business didn't increase. Calls to them went unanswered with recordings that due to Covid-19, employees were not in the office.
On January 12th, 2021, I received a call from an employee apologizing for the lack of service due to Covid-19. She was willing to forgive the next 3 months of the remaining 6 months with me owing $450 for the last 3 months. I was angered by the offer as my question was why I should agree to the offer as I had already paid $900 with no significant results. I told her I wanted things to be made right first. Our call ended after my demand.
On January 28th, at around 11:50am, I received a call from PR Business employee. She wanted to schedule an onboard computer meeting with one of their Digital Marketing Managers. We agreed on January 12th, 2021, at 11:30 am CT. During my call with the employee, she admitted my account had not been serviced because the Digital Marketing Manager had been terminated, due to his inaction with my account and several others. She acknowledged my complaint I had been paying $150 a month for 6 months with no real service. She said they wanted to make things right. recording-20210128-114602
On February 12th, at approximately 11:55am (25 min after our meeting was to have happened), I received a call from an employee named Diana. She apologized and said no Digital Marketing Manager was available. She wanted to reschedule an onboard computer meeting for another date. I explained I was tired of the excuses and inaction. I asked to be connected to a supervisor.
After a brief hold, she advised none were available. I told her I wanted to speak with someone before moving forward. She said she could have someone call me and I advised I wanted email communication that would specify a time and date of a phone call. recording-20210212-115540
On February 17th, I received mail from Universal Account Servicing, LLC, requiring payment of $900, due by March 6th, 2021.
My desired outcome would be a complete refund of money spent and forgiveness of money they want to collect. I have since learned of similar complaints from numerous others.