Postmates.com is the online home of the Postmates delivery service, a company which says that they have redefined shopping with a special service that delivers a wide range of items in under one hour.
There are many other types of delivery services out there, like Instacart.com which is a grocery delivery service, and TaskRabbit, which is a company that allows people to post tasks they want completed and the amount of money they will pay to have that task done.
Postmates.com says that their service is an improvement over existing services because they don't only deliver one type of item, like groceries or food, but a wide variety of items - more than 20,000 different products from more than 3,300 stores.
When you sign onto Postmates.com or onto their mobile app - available for iOS and Android smart phones and tablets - you can either search for the closest available stores and restaurants or you can find a specific store and browse the items there.
The delivery fee starts at $5, and is further calculated based on time, distance, and factors determined by your specific location. The website promises that this system guarantees that you will never be overcharged.
Customers that are worried about the potential fees associated with this service should know that they can review all their fees before they finally check out, so if you don't like what you see you don't have to complete the order.
Once your order is submitted, you'll be able to see a picture of your Postmate, the real person who will make your delivery, as well as information about their experience level and the number of jobs they have completed through Postmates.com.
You can also track your delivery in real time if you want, or you can simply wait to get their text message alerts which will inform you of when your item is picked up, and when it has been dropped off.
If you have any experience with this service, please leave your Postmates.com reviews below.
16 ‘Postmates.com’ Reviews
No contact to update order, no phone number, no email address. I\t's a dark hole. They suck.
After placing an order for them to deliver Portillo's the website searches for a person to accept delivering the order. After waiting for 2 hours I receive a notification that the order cannot be fulfilled. Order placed at 11:25 am and not cancelled by service until 1:26 pm. If the number or items ordered was too much or they couldn't fulfill the order they should have let me know much sooner as I now have to scramble to find something to eat before my day ends. Very unreliable and the company does not need to be trying to recruit new companies to use the service since they could not even fulfill a request from a new customer. Thanks, but no thanks.
Ordered 3 items (a steak buritto bowl and 2 orders of Guac and chips) from Chipotle, which came out to almost $14.00 (I am a regular at Chipotle and I know Postmates is overcharging for the food). Before I confirmed the order, it said delivery fee TBD; when I confirmed, I didn't notice that the delivery charge was $10.50 and with taxes everything came out to over $27.00. I pay the same price when I go to Chipotles for 2 buritto bowls, guac and chips and 2 sodas. Then my coworkers wanted Chipotles delivered to them and since I'm the only one with a Postmates account, I went to put in for the delivery; when I go to check out, a pop up comes up to rate the delivery guy and they have the nerve to ask for a tip. 10% tip puts my charge to over $30.00, which means I spent 51% on delivery charges. THAT IS OUTRAGES AND UNACCEPTABLE. I will never use Postmates again.
I get hired by this company, and haven't even begun working for them, and they send me a freaking text message at 2 a.m. about a new schedule!!! Really Postmates, like a new schedule is so important that you have to wake someone up to let them know about it. (This same info was also sent via email, so they could've let me sleep.) So I send them an email asking them to stop contacting me at that ungodly hour . . . I'm still waiting for a response, much less an apology. The following week I get another freaking text at 1:36 a.m.!!! Mad as hell I try calling their customer service phone number and get an automated message stating, "We are transitioning to a new in-app support system. In the meantime you can send us an email." Wow, how's that for customer service folks. Thank goodness I never started working for them, I could only imagine what else I would have to put up with. And, based on the horrible reviews on this site, sounds like they don't treat their customers any better.
I tried for almost ONE hour to place an order this morning. It asked for my credit card - I input and when went to check out - it kept "circling" and finally after about 5 minutes said no Postmates available try back in a few minutes. I tried about 5 times. Same reply. So finally gave up. Are you ready for this? They pre-authorized my credit card!! So now I have a $37 something HOLD on my card - but NO DELIVERY!!! I emailed and the reply was that I NEEDED to contact my bank regarding it......omg....and the guy who replied said the charge is due to their pre-authorization credit CHECK!! Omg....seriously? They call it a credit check?? Geez never heard of a delivery service doing a credit check on you to receive services. THE MOST LAME COMPANY EVER. Was my first and last time. HORRIBLE
How is this company still in business? They SUCK big time! For more than a month our team was using their services every day for dinner delivery. Not even once the whole order was delivered the right way (someone's food is missing or items requested are not there). Food is always cold. But for the past two days the food never arrived! F** this business! I have a team of 12 people now sitting at work at 6:45 pm with no food and not a single place opened around here to get something to eat. NEVER USE THIS SERVICE!
I ordered from my local buger king and the order was amazing! 30 minutes waiting and the food was made with all my custom! instructions!
So I put in an order Sunday afternoon for Chipotle (8 blocks away) on their desktop app, for the following items:
1xBurrito with Carnitas, brown rice, pinto beans, Lettuce, Mild and Medium Salsa, Guac, Cheese, Fajita Veggies
1xBurrito with Steak, white rice, black beans, lettuce, medium salsa, cheese, veggies
1xBurrito Bowl with Steak, white rice, pinto beans, Guac, Cheese, Lettuce
1xBurrito Bowl with Veggies, brown rice, pinto beans, Cheese, Lettuce
1xBurrito Bowl with Chicken, brown rice, pinto beans, Cheese, Guac, Lettuce, mild and medium salsa
45 minutes later I get a text from the delivery person: "am so sorry but ama be there a little late, having some issues at the cashier have me waiting a little while, I just wanna apologize for the inconvenience." Of course I say that's totally fine, just let me know when you're outside so I can come down.
2 hours later the following things are delivered to my door by the courier who is driving a car:
1xBowl of just white rice
1xBowl of just white rice and beans
1xBowl of just white rice, beans, and lettuce
1xBurrito with just rice and beans
1xBurrito with rice, beans, and cheese
All of the food is cold.
I obviously had a number of questions:
1. How is it possible Chipotle thought it was totally fine to charge full price for a bowl of just white rice?
2. How is it possible my courier thought it was totally normal to order the above from Chipotle?
3. Why did it take the delivery person 2 hours to pick this up and drive 8 blocks?
4. Why did she text me to tell me she was going to be late, but not ask about the fact that she was currently paying for a bowl of only white rice.
I called and complained, and was given a 50% refund. Which frankly, to me, is an unacceptable resolution. I will not order with Postmates again.