Postmates.com is the online home of the Postmates delivery service, a company which says that they have redefined shopping with a special service that delivers a wide range of items in under one hour.
There are many other types of delivery services out there, like Instacart.com which is a grocery delivery service, and TaskRabbit, which is a company that allows people to post tasks they want completed and the amount of money they will pay to have that task done.
Postmates.com says that their service is an improvement over existing services because they don't only deliver one type of item, like groceries or food, but a wide variety of items - more than 20,000 different products from more than 3,300 stores.
When you sign onto Postmates.com or onto their mobile app - available for iOS and Android smart phones and tablets - you can either search for the closest available stores and restaurants or you can find a specific store and browse the items there.
The delivery fee starts at $5, and is further calculated based on time, distance, and factors determined by your specific location. The website promises that this system guarantees that you will never be overcharged.
Customers that are worried about the potential fees associated with this service should know that they can review all their fees before they finally check out, so if you don't like what you see you don't have to complete the order.
Once your order is submitted, you'll be able to see a picture of your Postmate, the real person who will make your delivery, as well as information about their experience level and the number of jobs they have completed through Postmates.com.
You can also track your delivery in real time if you want, or you can simply wait to get their text message alerts which will inform you of when your item is picked up, and when it has been dropped off.
If you have any experience with this service, please leave your Postmates.com reviews below.
25 ‘Postmates.com’ Reviews
My experience with Postmates started off positive and went downhill fast.
My issues were with the bill, and how things are calculated. Even worse - there's no way to call and talk to a representative. The Telephone number posted on San Francisco BBB is (800) 882-6106 for customer support. That telephone number tells you to contact them online!!! Communication can only be done through submitting your issue on the site or app, and the response is in email.
The big issue was with the "delivery charges" and "fees". The promotion I was using was for "free delivery". The receipt Postmates delivered with the meal clearly had a $10.78 delivery charge on it, bringing the bill on the receipt to $59. But - my card was charged $68! The additional cost included a 15% variable service fee.
When I opened a ticket on the Postmates site, I got a response from Postmates offering to remove the processing fee. I responded with thanks but reiterated my issue was with the "delivery fee" on the receipt. Postmates responded to ignore the printed receipt and offered an updated version. On this version, the delivery charge was gone, but each item was increased in price over the printed receipt. Coincidentally, this increase equaled the previous delivery charge! When I asked about this, I was once again presented with the same numbers and told to ignore the printed receipt.
I asked how the processing/variable service fee was advertised and calculated. I was told "It is a variable percentage fee, as it is directly proportionate to the purchase price of the order." It's whatever they feel like adding to the price? They also told me the fee was listed on checkout, which I apparently overlooked?
In the end, my delivery fee and 15% variable service fee cost $21.56, on an order with "free delivery" if I did not catch their error of the delivery fee. I find this dishonest and unacceptable, but Postmates said they consider the matter closed. From now on my business will go to the competition and I hope yours will, too.
Great resource for dieting. Ordered lunch for a hospital department today using postmates and it was never delivered. Won’t get those calories! But here is the rub- the restaurant claims the food was picked up. The delivery person claims to have texted (used a land line to order). The number provided for said delivery drive is “disconnected or no longer in service”. ....and there is no recourse except to cancel the charge with my credit card company. Don’t use this service- unless you are on a starvation diet....
I must say that I'm very disappointed with your service and I'm extremely upset. My order was never delivered to me while I was home and the driver never returned the food to the restaurant. To make matters worse the persons I talked to in customer service didn't even attempt to solve my problem and just gave me attitude. Both the man and the woman I talked to were really rude. What did the driver do with my food? Why is there no way to talk directly to them?
I expect a full refund of the service because I'm not satisfied and you can be sure I'll never use your service again.
Tried their service once and saw how expensive their service is and did not try their service again. Several months later, I got emails from them that someone accessed my account from a different part of the city. The person or people who accessed my account charged a delivery to 111 W. 7th Street (310-494-2671) for about $100 for a salmon dinner, delivery fee, and tips. When I saw this, I quickly resetted my password and deleted my credit card information. I have contacted their customer service department to have this issue resolved and not charged my credit card for a delivery I did not ask for (especially since I have gout and salmon is bad for me). They have responded back and the last time I checked, the credit card purchase when through. I have contacted their customer service a second time to delete my account because they have nothing to get my credit card charge reversed for a transaction that I did not authorized.
Fraudulent charges no communication from postmates. They need to be put out of business. I am working on it
THere was an ad on facebook for $50 credit on postmates. NO WHERE did it say it was only for delivery charges (~$3.50 per order). it definitely made it seem like it was $50 off my first order. never again and i'm following up with my credit card company.
The worst service, 3 hrs delivery other than 45 mins. Stupid courriers that do not speak English. Never never use playmates. Waste of time. And money.
I wanted to try Poke-nomics so I placed an order at 6:37pm. The ETA on my order was 7:26pm, which is fine, things take time. Well anyways, I had been watching the app for updates, it gets down to 10 minutes, then 5 minutes, then Delivery Now. Since it said delivery now, I assumed the driver was parking so I went to the living room, turned on the outside light and waited. At 7:30pm the app updates to 2 minutes..okay maybe he couldn't find parking. I get a call at 7:32pm and answer the phone, the driver claims he left my food at the front door but it's now 10:50pm I still have no food, my driver is liar, and postmates can't complete a simple food delivery.
Here's what happened on the two calls and text with the driver:
Özgür U. (the driver): Hi. This is postmates. I left your food at your door.
Me: I'm outside, my food is not at my door.
Özgür: I left the food at the front door.
Özgür: At the front door.
Me: I don't see any food.
Özgür: I left it outside
Me: I am outside there is no food here
Özgür: I can't hear you
Me: Can you hear me now?
Me: There is no food outside my door
Özgür: I can't hear you
Me: I can hear you just fine and you just answered me
Özgür: I can hear you sometimes
Me: So you can hear me but not when I am telling you my food is not at my door?
Özgür hangs up
Özgür calls back
Me: Hi. I know you can hear me and my food is still not at my front door
Özgür hangs up again
Özgür text me and says: I'm your postmate. Your order is in your front door. I couldn't reach you. Have a good night.
I text back: MY ORDER IS NOT OUTSIDE MY DOOR. That is what I kept telling you when you pretended you could not hear me, twice. I'm outside my home there is nothing there. You did not leave my food outside my door.
MORALE OF THE STORY: DON'T USE POSTMATES