So I put in an order Sunday afternoon for Chipotle (8 blocks away) on their desktop app, for the following items:
1xBurrito with Carnitas, brown rice, pinto beans, Lettuce, Mild and Medium Salsa, Guac, Cheese, Fajita Veggies
1xBurrito with Steak, white rice, black beans, lettuce, medium salsa, cheese, veggies
1xBurrito Bowl with Steak, white rice, pinto beans, Guac, Cheese, Lettuce
1xBurrito Bowl with Veggies, brown rice, pinto beans, Cheese, Lettuce
1xBurrito Bowl with Chicken, brown rice, pinto beans, Cheese, Guac, Lettuce, mild and medium salsa
45 minutes later I get a text from the delivery person: "am so sorry but ama be there a little late, having some issues at the cashier have me waiting a little while, I just wanna apologize for the inconvenience." Of course I say that's totally fine, just let me know when you're outside so I can come down.
2 hours later the following things are delivered to my door by the courier who is driving a car:
1xBowl of just white rice
1xBowl of just white rice and beans
1xBowl of just white rice, beans, and lettuce
1xBurrito with just rice and beans
1xBurrito with rice, beans, and cheese
All of the food is cold.
I obviously had a number of questions:
1. How is it possible Chipotle thought it was totally fine to charge full price for a bowl of just white rice?
2. How is it possible my courier thought it was totally normal to order the above from Chipotle?
3. Why did it take the delivery person 2 hours to pick this up and drive 8 blocks?
4. Why did she text me to tell me she was going to be late, but not ask about the fact that she was currently paying for a bowl of only white rice.
I called and complained, and was given a 50% refund. Which frankly, to me, is an unacceptable resolution. I will not order with Postmates again.