Postmates.com is the online home of the Postmates delivery service, a company which says that they have redefined shopping with a special service that delivers a wide range of items in under one hour.
There are many other types of delivery services out there, like Instacart.com which is a grocery delivery service, and TaskRabbit, which is a company that allows people to post tasks they want completed and the amount of money they will pay to have that task done.
Postmates.com says that their service is an improvement over existing services because they don't only deliver one type of item, like groceries or food, but a wide variety of items - more than 20,000 different products from more than 3,300 stores.
When you sign onto Postmates.com or onto their mobile app - available for iOS and Android smart phones and tablets - you can either search for the closest available stores and restaurants or you can find a specific store and browse the items there.
The delivery fee starts at $5, and is further calculated based on time, distance, and factors determined by your specific location. The website promises that this system guarantees that you will never be overcharged.
Customers that are worried about the potential fees associated with this service should know that they can review all their fees before they finally check out, so if you don't like what you see you don't have to complete the order.
Once your order is submitted, you'll be able to see a picture of your Postmate, the real person who will make your delivery, as well as information about their experience level and the number of jobs they have completed through Postmates.com.
You can also track your delivery in real time if you want, or you can simply wait to get their text message alerts which will inform you of when your item is picked up, and when it has been dropped off.
If you have any experience with this service, please leave your Postmates.com reviews below.
16 ‘Postmates.com’ Reviews
Great resource for dieting. Ordered lunch for a hospital department today using postmates and it was never delivered. Won’t get those calories! But here is the rub- the restaurant claims the food was picked up. The delivery person claims to have texted (used a land line to order). The number provided for said delivery drive is “disconnected or no longer in service”. ....and there is no recourse except to cancel the charge with my credit card company. Don’t use this service- unless you are on a starvation diet....
I must say that I'm very disappointed with your service and I'm extremely upset. My order was never delivered to me while I was home and the driver never returned the food to the restaurant. To make matters worse the persons I talked to in customer service didn't even attempt to solve my problem and just gave me attitude. Both the man and the woman I talked to were really rude. What did the driver do with my food? Why is there no way to talk directly to them?
I expect a full refund of the service because I'm not satisfied and you can be sure I'll never use your service again.
Tried their service once and saw how expensive their service is and did not try their service again. Several months later, I got emails from them that someone accessed my account from a different part of the city. The person or people who accessed my account charged a delivery to 111 W. 7th Street (310-494-2671) for about $100 for a salmon dinner, delivery fee, and tips. When I saw this, I quickly resetted my password and deleted my credit card information. I have contacted their customer service department to have this issue resolved and not charged my credit card for a delivery I did not ask for (especially since I have gout and salmon is bad for me). They have responded back and the last time I checked, the credit card purchase when through. I have contacted their customer service a second time to delete my account because they have nothing to get my credit card charge reversed for a transaction that I did not authorized.
Fraudulent charges no communication from postmates. They need to be put out of business. I am working on it
THere was an ad on facebook for $50 credit on postmates. NO WHERE did it say it was only for delivery charges (~$3.50 per order). it definitely made it seem like it was $50 off my first order. never again and i'm following up with my credit card company.
The worst service, 3 hrs delivery other than 45 mins. Stupid courriers that do not speak English. Never never use playmates. Waste of time. And money.
I wanted to try Poke-nomics so I placed an order at 6:37pm. The ETA on my order was 7:26pm, which is fine, things take time. Well anyways, I had been watching the app for updates, it gets down to 10 minutes, then 5 minutes, then Delivery Now. Since it said delivery now, I assumed the driver was parking so I went to the living room, turned on the outside light and waited. At 7:30pm the app updates to 2 minutes..okay maybe he couldn't find parking. I get a call at 7:32pm and answer the phone, the driver claims he left my food at the front door but it's now 10:50pm I still have no food, my driver is liar, and postmates can't complete a simple food delivery.
Here's what happened on the two calls and text with the driver:
Özgür U. (the driver): Hi. This is postmates. I left your food at your door.
Me: I'm outside, my food is not at my door.
Özgür: I left the food at the front door.
Özgür: At the front door.
Me: I don't see any food.
Özgür: I left it outside
Me: I am outside there is no food here
Özgür: I can't hear you
Me: Can you hear me now?
Me: There is no food outside my door
Özgür: I can't hear you
Me: I can hear you just fine and you just answered me
Özgür: I can hear you sometimes
Me: So you can hear me but not when I am telling you my food is not at my door?
Özgür hangs up
Özgür calls back
Me: Hi. I know you can hear me and my food is still not at my front door
Özgür hangs up again
Özgür text me and says: I'm your postmate. Your order is in your front door. I couldn't reach you. Have a good night.
I text back: MY ORDER IS NOT OUTSIDE MY DOOR. That is what I kept telling you when you pretended you could not hear me, twice. I'm outside my home there is nothing there. You did not leave my food outside my door.
MORALE OF THE STORY: DON'T USE POSTMATES
When Postmates was brand new this was a wonderful service, however the service and customer service has gone so far downhill that I have stopped using them. I have had driver's not show up, cancel orders, and be over 2 hours later than the estimated time of arrival.
However the reason I stopped using them all together is because of the customer service. I have noticed such a decrease in the customer service, they stopped responding to emails, they have told me I will get a refund and then they either did not give it to me or they applied it as a credit which can only be used on the delivery fees. No offense but when I cancel my order because the driver never showed up I don't want $50 in the free delivery.
I recommend no only to never use this service but I would go as far as to recommend other services such as GrubHub and Eat24. While they may not have as many options as Postmates claims to have their customer service is so much better. They will respond promptly, they will refund money to your bank account/credit card. Muncheries is also a great option if you are looking for healthier options or have food allergies.
Never use Postmates when there are so many better options.