Postmates.com Reviews

Postmates.com
Based on 25  Reviews



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About Postmates.com

Postmates.com is the online home of the Postmates delivery service, a company which says that they have redefined shopping with a special service that delivers a wide range of items in under one hour.

There are many other types of delivery services out there, like Instacart.com which is a grocery delivery service, and TaskRabbit, which is a company that allows people to post tasks they want completed and the amount of money they will pay to have that task done.

Postmates.com says that their service is an improvement over existing services because they don't only deliver one type of item, like groceries or food, but a wide variety of items - more than 20,000 different products from more than 3,300 stores.

When you sign onto Postmates.com or onto their mobile app - available for iOS and Android smart phones and tablets - you can either search for the closest available stores and restaurants or you can find a specific store and browse the items there.

The delivery fee starts at $5, and is further calculated based on time, distance, and factors determined by your specific location. The website promises that this system guarantees that you will never be overcharged.

Customers that are worried about the potential fees associated with this service should know that they can review all their fees before they finally check out, so if you don't like what you see you don't have to complete the order.

Once your order is submitted, you'll be able to see a picture of your Postmate, the real person who will make your delivery, as well as information about their experience level and the number of jobs they have completed through Postmates.com.

You can also track your delivery in real time if you want, or you can simply wait to get their text message alerts which will inform you of when your item is picked up, and when it has been dropped off.

If you have any experience with this service, please leave your Postmates.com reviews below.

25 ‘Postmates.com’ Reviews
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1 Review

Terrible, inhumane customer service



May18, 2020

Terrible, inhumane customer service. They delivered another customer's meal to me, which I had to reject.I asked for my credit card to be credited for the purchase but they only provided me with a Postmates credit, which to my surprise, expired in 30 days. During that 30 day period, I was recovering from surgery, started cancer treatment, and was hospitalized. In spite of knowing all this info, Postmates refused to even extend my 30 period beyond the original expiration date. Don't ever use this service because if they make an error, you could end up paying for it in the long run.

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1 Review

if I could give them negative stars, I would.



April25, 2020

This is a horrible company. Their website is horrible, the customer service is horrible. The driver was ok, but she got lost. They overcharged me by $10 and when I complained they gave me a $6 credit instead of fixing the charge. DO NOT USE THIS COMPANY!

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1 Review

Worst Experience Ever, and what can you do?? Well,....



April19, 2020

This is outrageous and completely unacceptable.
I attempted to place an order with Postmates for my local Del Taco, which went through far enough for them to charge my bank account $15.06, but did so without even confirming that the order COULD be placed! WTF?? So my order gets cancelled with the explanation that "the business is CLOSED"?? BULLS***T!! I JUST CALLED THAT EXACT STORE AND THEY ARE "OPEN AT THE DRIVE-THRU AND ACCEPTING POSTMATES AND ALL OTHER DELIVERY AND OTHER ORDERS JUST LIKE USUAL!!"
As a result, there is now STILL ALSO a lingering $15.06 charge on my bank account that shows as "PURCHASE POSTMATES"but I do not have my food! Excuse me? And then if the order went through, that initial charge would not be used for the order but instead another charge would be taken? tThat sounds illegal to me, and if not, i t should be. Think of all the money they have for temporary funds to use to make even more money from ours?? That is NOT the way you check for available funds! That happens when the order is actually PLACED and the food WILL be delivered! And still I have no food at my door, and NO VALID EXPLANATION as to why. I can find no way to speak to a real person at this so-called business, making the entire service really SERIOUSLY USELESS and a really BAD joke n all of us.
I AM ELDERLY AND DISABLED AND THEY HAVE JUST FORCED ME TO GET MYSELF UP OUT OF MY HOSPITAL BED TO DRIVE AND GET MY ORDER MYSELF, IN THE MIDDLE OF THIS PANDEMIC??!! Postmates has just lost the business of an entire community of THOUSANDS, at least! My reviews carry a great deal of influence all throughout San Diego County, and all of California, and more, and you will see and feel the results. Nice work. Say "GOODBYE".
BTW, this is not a formal "review", merely a frustrated tirade: FU PM! The worst is yet to come.
UPDATE: I just received an email stating "Your order could not be completed and has been cancelled. Your account has not been charged and we apologize for the inconvenience."
LIARS! My bank account STILL shows "PURCHASE POSTMATES TE SAN FRANCISCO CA CARD3734 $15.06" - THAT IS CALLED A "CHARGE" MORONS!!
LIARS AND HYPOCRITES. THIEVES AND LOSERS.

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1 Review

This is the worst delivery service ever!!!!!!!!!!!



January20, 2020

The first time I used it my order was canceled minutes before my delivery was to arrive with no explanations what so ever. I tried it again today and the order says delivered and I never got my food!!!!!!!!!!! There is no way to call anyone and I don't know how to get my money or food!!! I feel like a fool for using it again after the first incident.

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2 Reviews

Driver Kept Our Order



January1, 2020

My husband placed an order on my Postmates app on December 31 at 11:44pm. It usually takes less than 30 minutes to receive Postmates orders, even during busy periods. Our driver Isaiah, however, took over an hour to arrive near our location during a slow period (and we did not choose the "party" option). We received a text from Postmates stating that our order was out for delivery and that our Postmate would drop off the items at 12:31am. Soon after that, it said, "Your Postmate has arrived." However, when we checked the map at some point, it said the estimated delivery was now 12:48am, and it showed the driver's car not even close to our area (see screenshot). We did not get ANY form of contact directly from our driver until 1:01am. This is 30 minutes after he supposedly "arrived" at our location and 13 minutes after the "estimated delivery" we got through the app. By this point (1:01am), 1 hour and 17 minutes had passed since we initially placed our order. Why did it take SO long for him to arrive during a slow period when it usually only takes around 30 minutes to deliver even during busy periods? We realized he'd called at 1:01am and called him back at 1:05am; he did not answer. After being unable to reach him via phone to call back, we opted to try reaching out to him via text at 1:06am (see all photos attached for screenshots of these exchanges). At this point, my husband had gone outside to wait in the front and had also continued communicating with Isaiah via text. Isaiah responds to the text and claims he was "driving around for 15 minutes" and couldn't find us even though he had not even initiated a single form of contact with us within that 15 minutes aside from the single call he made just 5 minutes prior at 1:01am (for which our return call at 1:05am was not answered). By this point, my husband was standing outside waiting for him with our building door, which faces 30th street directly, wide open. Isaiah responded to both my and my husbands texts (my husband using my phone outside at the door, and me using the texting feature on my laptop) with texts stating that he couldn't park anywhere and the streets were too narrow. I have NEVER heard a Postmate complain about that even during busy times. On top of that, since we ended up having to reorder that night, our next delivery driver had no problem at all delivering the items. I don't care what that driver says, but it doesn't take 15 minutes to find our place, and he should have eventually been able to find it, ESPECIALLY if my husband is standing outside with the building door wide open facing 30th Street. Our address is not difficult to find (especially when you have someone standing outside with the door wide open!). Again, no Postmate has ever complained about not being able to find us, even when we are not waiting outside. On top of that, we responded to Isaiah within the 5-minute window required via both call and text and he made excuses to not deliver. Amidst trying to find him outside, we get a return message that says "The message was not delivered", and eventually we receive notification that, "Isaiah B. completed your deliver..." Except he didn't! He absolutely did not complete the delivery, so why are we getting a message that says that? We ended up having to place a new order, and that took a fraction of the time, and the driver had NO issues at all delivering. I have reattached the text screenshots so that hopefully someone will actually look at them this time around. I highly suggest Postmates look into this driver regardless of whether we get a refund or not. His customer service was abysmal. I have been a repeat customer of Postmates for a long time, and it is a shame I cancelled my subscription membership after this. When Max and Daniel at customer service told me nothing could be done about this, I just decided I simply couldn't trust that Postmates will try to solve problems if they were to happen again in the future after this experience. That paired with a handful of other disappointing experiences all in a row this past week has made cancelling my membership and saying goodbye to Postmates the logical next step. After a long time of Postmates loyalty, we'll be looking into Uber Eats and Grubhub now.

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Food never delivered and overcharged fees



December18, 2019

Postmates is running quite the operation. After ordering $75.00 worth of food for a business meeting from a restaurant 1/2 mile away, I was not only charged a $22 service fee and a $15.00 tip (not shown when I ordered but magically appeared when my receipt was emailed) on top of the $1.99 delivery fee... but the order never arrived and I had to walk to the restaurant and pick it up. When I went to Postmates’ customer service they said “Thank you for your feedback but we will not be taking any action on your concerns”. Totally insane! Goodbye Postmates

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1 Review

Credit Card Fraud



November8, 2019

My wife had here CC charged over 6 6 months for purchases totaling over $500.
We've never used Postmates and she actually thought it was a charge I made at the post office.
Anyway, we were never able to contact the company unless it was by email.
A internet search shows that there are many negative stories about over charges and CC fraud.
How do you have a company with no live person to talk to and your only recourse is to submit an email and wait for their lame explanation.
Fortunately the fraud department at Citibank got to the bottom of this and reversed the charges.
Postmates is a scam company and I wouldn't order squat from them!!!!!!!!

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1 Review

FRAUD!!



November5, 2019

I will never use them again! Talk about a bait and switch! I just ordered with their competitor and it's perfect!

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